eCommerce Specialist-Internet Help Desk, DC (Orlando, FL) Bench - FT Job at The
The Walt Disney Company (Germany) GmbH, Orlando, FL, United States
eCommerce Specialist-Internet Help Desk, DC (Orlando, FL) Bench - FT
We are looking for an eCommerce Specialist - Internet Help Desk. In this role you will assist guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The eCommerce Specialist will attend paid training, participate in performance assessments, and work the operating hours of Disney Central: Sunday through Saturday, 06:00 a.m. - 12:15 a.m.
The starting pay rate for this position is $20.10 per hour
Engage with guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World.
Build and manage relationships with guests and cast members from all lines of business to provide excellent service.
Maintain discretion and guest confidentiality.
Help guests with handling their accounts.
Navigate between multiple computer applications including phone, chat, and email.
Provide guest service when problems arise and help find solutions.
Meet required departmental metric expectations and efficiency goals.
Assist guests by providing comprehensive information about resorts and dining using software applications.
Complete all required company training and compliance courses.
Flexible with work schedule, including overtime, weekends and holidays.
Handle conflict resolution and decision-making through a balance of integrity and partner resourcing.
Computer proficiency within a Microsoft Windows environment.
Written, verbal and interpersonal communication skills.
Knowledge of Disney products.
Sales and service experience in a customer service or contact center environment.
Strong sales and closing skills and the ability to overcome objections.
The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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We are looking for an eCommerce Specialist - Internet Help Desk. In this role you will assist guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The eCommerce Specialist will attend paid training, participate in performance assessments, and work the operating hours of Disney Central: Sunday through Saturday, 06:00 a.m. - 12:15 a.m.
The starting pay rate for this position is $20.10 per hour
Engage with guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World.
Build and manage relationships with guests and cast members from all lines of business to provide excellent service.
Maintain discretion and guest confidentiality.
Help guests with handling their accounts.
Navigate between multiple computer applications including phone, chat, and email.
Provide guest service when problems arise and help find solutions.
Meet required departmental metric expectations and efficiency goals.
Assist guests by providing comprehensive information about resorts and dining using software applications.
Complete all required company training and compliance courses.
Flexible with work schedule, including overtime, weekends and holidays.
Handle conflict resolution and decision-making through a balance of integrity and partner resourcing.
Computer proficiency within a Microsoft Windows environment.
Written, verbal and interpersonal communication skills.
Knowledge of Disney products.
Sales and service experience in a customer service or contact center environment.
Strong sales and closing skills and the ability to overcome objections.
The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#J-18808-Ljbffr