Network Engineer Job at Mphasis in New York
Mphasis, New York, NY, United States
Role description
Job Title: Sr. Network Engineer
Location
Irving, TX or Charlotte, NC or Iselin, NJ (Onsite from Day)
Employment Type: Full-Time
About this Role
***** ***** is seeking a Lead Network Engineer to join our Technology Operations team. This role is critical in ensuring the stability, security, and performance of ***** *****’s global network infrastructure. You will function as a Subject Matter Expert (SME) for complex network environments, provide advanced troubleshooting, and mentor junior engineers while collaborating with internal teams and external vendors.
In this Role, You Will:
Troubleshoot complex and escalated network issues across ***** *****’s enterprise infrastructure.
Participate in Major Incident Management calls and bridge lines for critical outages.
Handle tickets escalated from Tier 2 support and work on incidents per the Integrated Operations Incident Management Process.
Configure network devices as part of break-fix activities.
Collaborate with Advanced Technology functions, Cisco TAC, and other priority support teams.
Serve as an SME for technologies including Routing, Switching, Firewalls, Load Balancers (F5), Proxies, and related network components.
Mentor and train Tier 1 and Tier 2 engineers to build operational excellence.
Open and manage Change Controls and emergency break-fix change records.
Engage with Cisco NOC and HTTS support for escalations.
Utilize tools such as Sniffer/Infinistream for packet capture and analysis.
Troubleshoot issues related to Firewalls, Load Balancers, Proxy appliances, and complex routing/switching environments.
Collaborate with vendors for escalations and resolution of critical issues.
Provide operational input for engineering projects and participate in weekly on-call rotations, including after-hours and weekend escalations.
Required Qualifications
Demonstrated experience in Network Operations, or equivalent through work experience, training, military service, or education.
Desired Qualifications
5+ years of network support experience in NOC operations or similar environments.
Strong understanding of Routing & Switching protocols (RIP, OSPF, BGP).
Ability to quickly analyze and troubleshoot data and voice network outages in large enterprise environments.
Extensive firsthand experience with:
Cisco Routers, Switches, Wireless devices
Cisco/Checkpoint Firewalls
F5 Load Balancers
IP subnetting, Layer 2–4 stack, VoIP, QoS, MPLS, SD-WAN
Experience with Arista hardware is a plus.
Excellent customer service and communication skills.
Knowledge of Ansible automation is a plus.
Certifications: CCNA and at least one CCNP-level exam completed (CCNA specialties, F5, MCSE preferred).
Preferred Skills
Strong analytical and problem-solving abilities with an initiative‑taking approach to issue resolution.
Ability to work effectively under pressure in a demanding environment.
Experience in major incident management and crisis handling.
Familiarity with network monitoring tools and packet capture technologies (e.g., Sniffer, Infinistream).
Knowledge of automation and scripting for network operations (Python, Ansible).
Strong vendor management and escalation handling skills.
Ability to mentor and develop junior engineers, fostering a culture of continuous learning.
Excellent documentation and reporting skills for operational transparency.
Work Environment & Benefits
Hybrid Work Model: Combination of on‑site and remote work, depending on business needs.
Collaborative Culture: Work closely with cross‑functional teams, vendors, and senior leadership.
Professional Development: Access to training programs, certifications, and career advancement opportunities.
Global Impact: Support a mission‑critical network infrastructure serving millions of customers worldwide.
#J-18808-Ljbffr
Job Title: Sr. Network Engineer
Location
Irving, TX or Charlotte, NC or Iselin, NJ (Onsite from Day)
Employment Type: Full-Time
About this Role
***** ***** is seeking a Lead Network Engineer to join our Technology Operations team. This role is critical in ensuring the stability, security, and performance of ***** *****’s global network infrastructure. You will function as a Subject Matter Expert (SME) for complex network environments, provide advanced troubleshooting, and mentor junior engineers while collaborating with internal teams and external vendors.
In this Role, You Will:
Troubleshoot complex and escalated network issues across ***** *****’s enterprise infrastructure.
Participate in Major Incident Management calls and bridge lines for critical outages.
Handle tickets escalated from Tier 2 support and work on incidents per the Integrated Operations Incident Management Process.
Configure network devices as part of break-fix activities.
Collaborate with Advanced Technology functions, Cisco TAC, and other priority support teams.
Serve as an SME for technologies including Routing, Switching, Firewalls, Load Balancers (F5), Proxies, and related network components.
Mentor and train Tier 1 and Tier 2 engineers to build operational excellence.
Open and manage Change Controls and emergency break-fix change records.
Engage with Cisco NOC and HTTS support for escalations.
Utilize tools such as Sniffer/Infinistream for packet capture and analysis.
Troubleshoot issues related to Firewalls, Load Balancers, Proxy appliances, and complex routing/switching environments.
Collaborate with vendors for escalations and resolution of critical issues.
Provide operational input for engineering projects and participate in weekly on-call rotations, including after-hours and weekend escalations.
Required Qualifications
Demonstrated experience in Network Operations, or equivalent through work experience, training, military service, or education.
Desired Qualifications
5+ years of network support experience in NOC operations or similar environments.
Strong understanding of Routing & Switching protocols (RIP, OSPF, BGP).
Ability to quickly analyze and troubleshoot data and voice network outages in large enterprise environments.
Extensive firsthand experience with:
Cisco Routers, Switches, Wireless devices
Cisco/Checkpoint Firewalls
F5 Load Balancers
IP subnetting, Layer 2–4 stack, VoIP, QoS, MPLS, SD-WAN
Experience with Arista hardware is a plus.
Excellent customer service and communication skills.
Knowledge of Ansible automation is a plus.
Certifications: CCNA and at least one CCNP-level exam completed (CCNA specialties, F5, MCSE preferred).
Preferred Skills
Strong analytical and problem-solving abilities with an initiative‑taking approach to issue resolution.
Ability to work effectively under pressure in a demanding environment.
Experience in major incident management and crisis handling.
Familiarity with network monitoring tools and packet capture technologies (e.g., Sniffer, Infinistream).
Knowledge of automation and scripting for network operations (Python, Ansible).
Strong vendor management and escalation handling skills.
Ability to mentor and develop junior engineers, fostering a culture of continuous learning.
Excellent documentation and reporting skills for operational transparency.
Work Environment & Benefits
Hybrid Work Model: Combination of on‑site and remote work, depending on business needs.
Collaborative Culture: Work closely with cross‑functional teams, vendors, and senior leadership.
Professional Development: Access to training programs, certifications, and career advancement opportunities.
Global Impact: Support a mission‑critical network infrastructure serving millions of customers worldwide.
#J-18808-Ljbffr