Design Operations Manager
Global Relay, New York, NY, United States
Who we are
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‑building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role
As a Design Operations Manager, you will play a pivotal role in driving design operations within our established global Design team of 50+ professionals. We're seeking a highly skilled and energetic individual with experience in large, distributed teams that collaborate seamlessly across multiple time zones. You will work closely with the Chief Design Officer and design leadership team to optimize and scale team processes, fostering improved collaboration, governance, and continuous improvement. Based in New York, this role offers the opportunity to collaborate with our teams in Vancouver and London, providing valuable exposure to our global customer base and enabling you to make a significant impact on our design organization.
Your responsibilities
Conduct ongoing internal research to identify evolving design and research challenges and opportunities for process unification and efficiency gains.
Collaborate with design leadership to prioritize initiatives, maintain a backlog and roadmap of operational projects, and drive strategic decision‑making.
Scope, design, and implement operational initiatives, including:
Standardizing and optimizing design and research processes across distributed teams
Evaluating and implementing tools and technologies to enhance team efficiency
Developing templates and workflows for recruitment, onboarding, and career development to foster team growth
Proposing improvements to design output quality and impact
Showcasing success stories to promote design and research impact across the organization
Creating and delivering training content on design best practices, tools, and methodologies
Establishing benchmarks and tracking key design metrics to inform operations decisions
Setting standards for onboarding new designers and researchers, and collaborating with the CDO and design leadership to optimize team structure
Monitoring and measuring the success of design operations initiatives and staying up‑to‑date with industry trends and emerging technologies to maintain the team's innovative edge
About You
7+ years of experience in DesignOps or a related field, with a proven track record of delivering successful projects
A portfolio or case study demonstrating expertise in DesignOps, including process and results
Proficiency in a range of tools (e.g. Miro, Confluence, Figma) and a willingness to adapt to new technologies
Strong foundation in user‑centered design principles, UX, and UX Research methodologies
Excellent written and verbal communication skills, with the ability to document and share processes in a clear and engaging way
Strong interpersonal skills, including active listening, trust‑building, and collaboration facilitation
Ability to drive buy‑in and support for operational initiatives, with a talent for influencing stakeholders
Strategic thinking, balanced with tactical operational expertise, and the ability to prioritize tasks in a dynamic environment
Strong problem‑solving, organizational, and time‑management skills, with experience in managing multiple projects and deadlines
Knowledge of change‑management principles, methodologies, and tools, with experience in implementing organizational change
Ability to work independently, with the judgment to know when to seek guidance and input from others
Experience in enterprise product development is highly desirable, with a background in design or research being a significant plus
Compensation
Global Relay advertises the pay range for this role in compliance with applicable pay‑transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture, and values. We aim to foster an inspiring work environment and support employees' work‑life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short‑term / long‑term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)‑retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in‑house culinary team!
Base salary range: $150,000 USD – $185,000 USD
What you can expect
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
#J-18808-Ljbffr
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‑building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role
As a Design Operations Manager, you will play a pivotal role in driving design operations within our established global Design team of 50+ professionals. We're seeking a highly skilled and energetic individual with experience in large, distributed teams that collaborate seamlessly across multiple time zones. You will work closely with the Chief Design Officer and design leadership team to optimize and scale team processes, fostering improved collaboration, governance, and continuous improvement. Based in New York, this role offers the opportunity to collaborate with our teams in Vancouver and London, providing valuable exposure to our global customer base and enabling you to make a significant impact on our design organization.
Your responsibilities
Conduct ongoing internal research to identify evolving design and research challenges and opportunities for process unification and efficiency gains.
Collaborate with design leadership to prioritize initiatives, maintain a backlog and roadmap of operational projects, and drive strategic decision‑making.
Scope, design, and implement operational initiatives, including:
Standardizing and optimizing design and research processes across distributed teams
Evaluating and implementing tools and technologies to enhance team efficiency
Developing templates and workflows for recruitment, onboarding, and career development to foster team growth
Proposing improvements to design output quality and impact
Showcasing success stories to promote design and research impact across the organization
Creating and delivering training content on design best practices, tools, and methodologies
Establishing benchmarks and tracking key design metrics to inform operations decisions
Setting standards for onboarding new designers and researchers, and collaborating with the CDO and design leadership to optimize team structure
Monitoring and measuring the success of design operations initiatives and staying up‑to‑date with industry trends and emerging technologies to maintain the team's innovative edge
About You
7+ years of experience in DesignOps or a related field, with a proven track record of delivering successful projects
A portfolio or case study demonstrating expertise in DesignOps, including process and results
Proficiency in a range of tools (e.g. Miro, Confluence, Figma) and a willingness to adapt to new technologies
Strong foundation in user‑centered design principles, UX, and UX Research methodologies
Excellent written and verbal communication skills, with the ability to document and share processes in a clear and engaging way
Strong interpersonal skills, including active listening, trust‑building, and collaboration facilitation
Ability to drive buy‑in and support for operational initiatives, with a talent for influencing stakeholders
Strategic thinking, balanced with tactical operational expertise, and the ability to prioritize tasks in a dynamic environment
Strong problem‑solving, organizational, and time‑management skills, with experience in managing multiple projects and deadlines
Knowledge of change‑management principles, methodologies, and tools, with experience in implementing organizational change
Ability to work independently, with the judgment to know when to seek guidance and input from others
Experience in enterprise product development is highly desirable, with a background in design or research being a significant plus
Compensation
Global Relay advertises the pay range for this role in compliance with applicable pay‑transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture, and values. We aim to foster an inspiring work environment and support employees' work‑life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short‑term / long‑term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)‑retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in‑house culinary team!
Base salary range: $150,000 USD – $185,000 USD
What you can expect
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
#J-18808-Ljbffr