Senior Network Engineer Job at Impact Networking in Bolingbrook
Impact Networking, Bolingbrook, IL, United States
Impact is hiring a Senior Network Engineer to join our nationally ranked Best and Brightest workplace!
Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.
Overview
The TOC Senior Network Engineer will be part of the Impact Networking MIT organization under Service Operations. This role involves customer support for network issues following Impact’s incident, request, and change management processes. Responsibilities include monitoring, triaging, troubleshooting, collaborating with third‑party vendors, and handling layer 1‑3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNS.
Responsibilities
Provide world‑class customer support and technical expertise for Impact Networking customer environments
Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams, and external vendors as required
Customer and core infrastructure monitoring:
Learn alarm management platforms, functions, and terminology
Verify validity of alarms and follow troubleshooting procedures as outlined
Work with remote locations on verification and resolution of alarms
Follow outlined procedures for customer notification and escalation
Provide a technical network interface with customers
Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impact
Perform network configuration changes in response to client issues
Perform root cause analysis on network problems
Identify chronic problems and take action to identify and resolve the root causes
Review logs and performance reports for emerging problems and initiate preventive action
Build a base familiarity with the client base (customer intimacy)
Act as a technical training resource and escalation point for peers and other internal teams
Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies
Create, update, and maintain technical documentation and network diagrams for managed client systems
Qualifications & Experience
5+ years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment
Solid operational support experience and technical troubleshooting skills
Working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is required
Working knowledge of spanning tree and layer two switching concepts is required
Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS
Demonstrated experience:
Enterprise network and firewall platforms, including Cisco, Fortinet (FortiGate), SonicWall, and Palo Alto Networks
ITIL and Service Management
N‑Able or similar RMM tools
Knowledge of HaloPSA Platform, preferred
Proficiency with documentation management platforms
Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements
Strong communication skills and customer‑service focus
Excellent time‑management skills
Excellent writing and verbal communications skills
Ability to communicate and work directly with customers to identify and resolve technical issues
Ability to execute sound judgment and take initiative
Ability to work under pressure and manage multiple priorities
Desirable Education/Certifications:
Cisco Certified Network Associate (CCNA) or Cisco Certified Networking Professional (CCNP) preferred
Microsoft Certified: Azure Network Engineer Associate
CompTIA Network+, CompTIA Security+
Bachelor’s degree in business management, Computer Science, or equivalent work experience
What Drives Impact
Innovation : We embrace change because innovation lives outside the comfort zone.
Passion : We are driven by purpose, fueled by passion, and obsessed with making an impact.
Honesty : We are fiercely transparent and consistently honest.
Fun : We fuel work with fun, knowing life's too short for boring.
Employee First : We are built by our people, for our people, and that will never change.
Low Ego : We champion ideas over titles, because brilliance knows no rank.
One Team : We win as a team, we lose as a team, and we are one team.
Compensation
The typical base salary for this role is $100,000–$125,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Additional Benefits
Up to 20 days of PTO
Up to 7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
Comprehensive Health, Disability Life, Dental and Vision Plans
401(K) & retirement plans with complimentary financial advisory services
Tenure incentives at 5‑ (Tiffany & Co. Gift Card), 10‑ (Rolex), and 20‑ ($20,000 check) year marks
Continued education reimbursement
On‑going training & development opportunities
For more information, visit https://www.impactmybiz.com/careers/#benefits
Work Authorization & Immigration Sponsorship
Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
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Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.
Overview
The TOC Senior Network Engineer will be part of the Impact Networking MIT organization under Service Operations. This role involves customer support for network issues following Impact’s incident, request, and change management processes. Responsibilities include monitoring, triaging, troubleshooting, collaborating with third‑party vendors, and handling layer 1‑3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNS.
Responsibilities
Provide world‑class customer support and technical expertise for Impact Networking customer environments
Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams, and external vendors as required
Customer and core infrastructure monitoring:
Learn alarm management platforms, functions, and terminology
Verify validity of alarms and follow troubleshooting procedures as outlined
Work with remote locations on verification and resolution of alarms
Follow outlined procedures for customer notification and escalation
Provide a technical network interface with customers
Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impact
Perform network configuration changes in response to client issues
Perform root cause analysis on network problems
Identify chronic problems and take action to identify and resolve the root causes
Review logs and performance reports for emerging problems and initiate preventive action
Build a base familiarity with the client base (customer intimacy)
Act as a technical training resource and escalation point for peers and other internal teams
Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies
Create, update, and maintain technical documentation and network diagrams for managed client systems
Qualifications & Experience
5+ years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment
Solid operational support experience and technical troubleshooting skills
Working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is required
Working knowledge of spanning tree and layer two switching concepts is required
Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS
Demonstrated experience:
Enterprise network and firewall platforms, including Cisco, Fortinet (FortiGate), SonicWall, and Palo Alto Networks
ITIL and Service Management
N‑Able or similar RMM tools
Knowledge of HaloPSA Platform, preferred
Proficiency with documentation management platforms
Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements
Strong communication skills and customer‑service focus
Excellent time‑management skills
Excellent writing and verbal communications skills
Ability to communicate and work directly with customers to identify and resolve technical issues
Ability to execute sound judgment and take initiative
Ability to work under pressure and manage multiple priorities
Desirable Education/Certifications:
Cisco Certified Network Associate (CCNA) or Cisco Certified Networking Professional (CCNP) preferred
Microsoft Certified: Azure Network Engineer Associate
CompTIA Network+, CompTIA Security+
Bachelor’s degree in business management, Computer Science, or equivalent work experience
What Drives Impact
Innovation : We embrace change because innovation lives outside the comfort zone.
Passion : We are driven by purpose, fueled by passion, and obsessed with making an impact.
Honesty : We are fiercely transparent and consistently honest.
Fun : We fuel work with fun, knowing life's too short for boring.
Employee First : We are built by our people, for our people, and that will never change.
Low Ego : We champion ideas over titles, because brilliance knows no rank.
One Team : We win as a team, we lose as a team, and we are one team.
Compensation
The typical base salary for this role is $100,000–$125,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Additional Benefits
Up to 20 days of PTO
Up to 7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
Comprehensive Health, Disability Life, Dental and Vision Plans
401(K) & retirement plans with complimentary financial advisory services
Tenure incentives at 5‑ (Tiffany & Co. Gift Card), 10‑ (Rolex), and 20‑ ($20,000 check) year marks
Continued education reimbursement
On‑going training & development opportunities
For more information, visit https://www.impactmybiz.com/careers/#benefits
Work Authorization & Immigration Sponsorship
Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
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