Visory is hiring: Network Engineer in Phoenix
Visory, Phoenix, AZ, United States
The Technical Support Network Engineer role is primarily responsible for supporting / troubleshooting client network issues. The secondary responsibility of this role includes working with our service delivery network team to design, deploy, and support client networks. This includes both new installations and infrastructure upgrades, ensuring minimal disruption to client operations while meeting support timelines and business goals. This role reports directly to the Senior Director, Service Operations.
Essential Duties and Responsibilities:
Support and troubleshoot network specific client tickets involving firewalls, switches, access points, routers, and other network related elements.
Deploy network infrastructure (switches, firewalls, routers, wireless, etc.) across client environments.
Perform network migrations, upgrades, and cutovers with detailed planning and risk mitigation.
Implement best practices and client-specific configurations for security, performance, and reliability.
Work with other Client Support Center (CSC) Tier 2 and Tier 3 team members to resolve client issues/concerns.
Support sales engineers, project managers, and clients to define technical requirements and create implementation plans.
Configure network equipment (Cisco, Fortinet, Meraki, etc.) according to project scope.
Perform remote or on-site deployments, including after-hours work when necessary.
Document all configurations, IP schemas, device roles, and implementation details.
Conduct pre- and post-implementation testing to verify functionality and performance.
Act as an escalation point during or shortly after project go-live.
Transition ongoing support to NOC/helpdesk after stabilization period.
Hardware maintenance and patching as needed
Participate in an on-call rotation as needed
Qualifications:
Education/Experience:
High school diploma or general education degree (GED), and three to five years related experience and/or training, or equivalent combination of education and experience.
Bachelor's degree (B. S.) from four-year college or university preferred.
Professional IT Certifications, such as: CCNA, SNSA or equivalent & Meraki ECMS.
Software and Computer Experience:
Demonstrated proficiency in core networking protocols including TCP/IP, OSPF, BGP, VLANs, and IPSec VPN, with working knowledge of SD‑WAN, RADIUS/TACACS+, QoS, and 802.1X. Experience with advanced topics such as VXLAN/EVPN, network automation (NETCONF, REST APIs), and cloud networking (AWS/Azure).
Proficient with PSA systems such as ConnectWise.
Hands‑on experience with Meraki, WatchGuard platforms required. Other platforms (Fortinet, Palo Alto, Sophos, SonicWall, etc.) preferred.
Knowledge of Windows Server administration.
Familiarity with network monitoring and management tools such as Logic Monitor or PRTG.
Diagnosis skills of complex technical issues.
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In Summary: The Technical Support Network Engineer is primarily responsible for supporting / troubleshooting client network issues . The secondary responsibility of this role includes working with our service delivery network team to design, deploy, and support client networks . This role reports directly to the Senior Director, Service Operations .
En Español: El papel del ingeniero de red de soporte técnico es primordialmente responsable de apoyar / solucionar problemas en la red del cliente. La responsabilidad secundaria de este rol incluye trabajar con nuestro equipo de redes de entrega de servicios para diseñar, implementar y respaldar las redes de clientes. Esto incluye tanto nuevas instalaciones como actualizaciones de infraestructura, asegurando una interrupción mínima a las operaciones del cliente mientras cumplen los plazos de apoyo y objetivos comerciales. Esta función se relaciona directamente con el Director Senior, Operaciones de Servicio. Duties y Responsabilidades esenciales: Apoyar y solucionar problemas a los boletos de clientes específicos de red que involucran cortafuegos, interruptores, puntos de acceso, enrutadores y otros elementos relacionados con la red. Implementar infraestructura de red (interruptores, corta fuentes, routers, inalámbricos, etc.) a través de entornos del cliente. Realizar migraciones de redes, actualizaciones y recortes con planificación detallada y mitigación de riesgos. Aplicar las mejores prácticas y configuraciones específicas del cliente para seguridad, rendimiento y fiabilidad. Trabajar con otros miembros del equipo de soporte al cliente (CSC) Tier 2 y Tier 3 para resolver problemas / preocupaciones del cliente . Ayudar a ingenieros, gerentes de proyectos y clientes a definir requisitos técnicos e implementación de planes. Configurar equipos (Cisco, Fortinet, Merconductor, etc.). Certificaciones profesionales de TI, como: CCNA, SNSA o equivalente & Meraki ECMS. Software y experiencia informática: Proficiencia demostrada en protocolos básicos de red incluidos TCP/IP, OSPF, BGP, VLANs e IPSec VPN, con conocimientos prácticos de SD-WAN, RADIUS / TACACS+, QoS y 802.1X. Experiencia en temas avanzados como VXLAN / EVPN, automatización de redes (NETCONF, REST APIs) y networking en la nube (AWS / Azure).
Essential Duties and Responsibilities:
Support and troubleshoot network specific client tickets involving firewalls, switches, access points, routers, and other network related elements.
Deploy network infrastructure (switches, firewalls, routers, wireless, etc.) across client environments.
Perform network migrations, upgrades, and cutovers with detailed planning and risk mitigation.
Implement best practices and client-specific configurations for security, performance, and reliability.
Work with other Client Support Center (CSC) Tier 2 and Tier 3 team members to resolve client issues/concerns.
Support sales engineers, project managers, and clients to define technical requirements and create implementation plans.
Configure network equipment (Cisco, Fortinet, Meraki, etc.) according to project scope.
Perform remote or on-site deployments, including after-hours work when necessary.
Document all configurations, IP schemas, device roles, and implementation details.
Conduct pre- and post-implementation testing to verify functionality and performance.
Act as an escalation point during or shortly after project go-live.
Transition ongoing support to NOC/helpdesk after stabilization period.
Hardware maintenance and patching as needed
Participate in an on-call rotation as needed
Qualifications:
Education/Experience:
High school diploma or general education degree (GED), and three to five years related experience and/or training, or equivalent combination of education and experience.
Bachelor's degree (B. S.) from four-year college or university preferred.
Professional IT Certifications, such as: CCNA, SNSA or equivalent & Meraki ECMS.
Software and Computer Experience:
Demonstrated proficiency in core networking protocols including TCP/IP, OSPF, BGP, VLANs, and IPSec VPN, with working knowledge of SD‑WAN, RADIUS/TACACS+, QoS, and 802.1X. Experience with advanced topics such as VXLAN/EVPN, network automation (NETCONF, REST APIs), and cloud networking (AWS/Azure).
Proficient with PSA systems such as ConnectWise.
Hands‑on experience with Meraki, WatchGuard platforms required. Other platforms (Fortinet, Palo Alto, Sophos, SonicWall, etc.) preferred.
Knowledge of Windows Server administration.
Familiarity with network monitoring and management tools such as Logic Monitor or PRTG.
Diagnosis skills of complex technical issues.
#J-18808-Ljbffr
In Summary: The Technical Support Network Engineer is primarily responsible for supporting / troubleshooting client network issues . The secondary responsibility of this role includes working with our service delivery network team to design, deploy, and support client networks . This role reports directly to the Senior Director, Service Operations .
En Español: El papel del ingeniero de red de soporte técnico es primordialmente responsable de apoyar / solucionar problemas en la red del cliente. La responsabilidad secundaria de este rol incluye trabajar con nuestro equipo de redes de entrega de servicios para diseñar, implementar y respaldar las redes de clientes. Esto incluye tanto nuevas instalaciones como actualizaciones de infraestructura, asegurando una interrupción mínima a las operaciones del cliente mientras cumplen los plazos de apoyo y objetivos comerciales. Esta función se relaciona directamente con el Director Senior, Operaciones de Servicio. Duties y Responsabilidades esenciales: Apoyar y solucionar problemas a los boletos de clientes específicos de red que involucran cortafuegos, interruptores, puntos de acceso, enrutadores y otros elementos relacionados con la red. Implementar infraestructura de red (interruptores, corta fuentes, routers, inalámbricos, etc.) a través de entornos del cliente. Realizar migraciones de redes, actualizaciones y recortes con planificación detallada y mitigación de riesgos. Aplicar las mejores prácticas y configuraciones específicas del cliente para seguridad, rendimiento y fiabilidad. Trabajar con otros miembros del equipo de soporte al cliente (CSC) Tier 2 y Tier 3 para resolver problemas / preocupaciones del cliente . Ayudar a ingenieros, gerentes de proyectos y clientes a definir requisitos técnicos e implementación de planes. Configurar equipos (Cisco, Fortinet, Merconductor, etc.). Certificaciones profesionales de TI, como: CCNA, SNSA o equivalente & Meraki ECMS. Software y experiencia informática: Proficiencia demostrada en protocolos básicos de red incluidos TCP/IP, OSPF, BGP, VLANs e IPSec VPN, con conocimientos prácticos de SD-WAN, RADIUS / TACACS+, QoS y 802.1X. Experiencia en temas avanzados como VXLAN / EVPN, automatización de redes (NETCONF, REST APIs) y networking en la nube (AWS / Azure).