Collections Manager (Eagan)
Specialized Recruiting Group - Edina, MN, Saint Paul, MN, United States
Our client is a growing home medical equipment (HME) company seeking an experienced Collections Manager to lead their billing office collections function. This is a key leadership role responsible for clean, compliant billing, efficient A/R follow-up, and cross-functional coordination with sales and service teams.
What You'll Do
Develop and implement effective collection strategies to minimize overdue accounts receivable
Communicate directly with payers and patients to resolve billing disputes and negotiate payment terms
Review daily claims before electronic submission and work all denials and correspondence
Post and reconcile patient/insurance payments to accounts and general ledger
Prepare Monthly Bad Debt Reports and Weekly Sales Reports
Monitor aged receivables and submit/track Prior Authorization requests for assigned payers
Review medical policies for assigned payers to ensure billing compliance
Process insurance changes and billing-related service tickets
Coordinate with Sales and Service teams to resolve customer issues
Identify billing trends and escalate payer changes to management immediately
Handle inbound billing and collections customer service calls
Manage and complete daily task list, email, and voicemail queues
What You Bring
High school diploma or GED required; associate's or bachelor's degree a plus
Solid background in medical billing — HME/DME experience strongly preferred
Previous supervisory or management experience required
Strong knowledge of medical terminology and insurance billing processes
Proficiency with billing software and data/order entry systems
Excellent communication skills for working with clients, payers, and internal teams
Ability to manage multiple priorities independently with minimal supervision
Strong attention to detail and comfort with numbers
Work Environment
Full-time, in-office position in a temperature-controlled environment
Non-Exempt (hourly) classification
Computer-based role — extensive use of keyboard, telephone, and billing software
What You'll Do
Develop and implement effective collection strategies to minimize overdue accounts receivable
Communicate directly with payers and patients to resolve billing disputes and negotiate payment terms
Review daily claims before electronic submission and work all denials and correspondence
Post and reconcile patient/insurance payments to accounts and general ledger
Prepare Monthly Bad Debt Reports and Weekly Sales Reports
Monitor aged receivables and submit/track Prior Authorization requests for assigned payers
Review medical policies for assigned payers to ensure billing compliance
Process insurance changes and billing-related service tickets
Coordinate with Sales and Service teams to resolve customer issues
Identify billing trends and escalate payer changes to management immediately
Handle inbound billing and collections customer service calls
Manage and complete daily task list, email, and voicemail queues
What You Bring
High school diploma or GED required; associate's or bachelor's degree a plus
Solid background in medical billing — HME/DME experience strongly preferred
Previous supervisory or management experience required
Strong knowledge of medical terminology and insurance billing processes
Proficiency with billing software and data/order entry systems
Excellent communication skills for working with clients, payers, and internal teams
Ability to manage multiple priorities independently with minimal supervision
Strong attention to detail and comfort with numbers
Work Environment
Full-time, in-office position in a temperature-controlled environment
Non-Exempt (hourly) classification
Computer-based role — extensive use of keyboard, telephone, and billing software