Netsync Network Solutions, Inc. is hiring: Enterprise Network Engineer I in Hous
Netsync Network Solutions, Inc., Houston, TX, United States
About the Role
Netsync Managed Services is seeking an Enterprise Network Engineer I (L1) to join our Enterprise Networking team in Houston, TX. This role is ideal for a network professional early in their career who is looking to develop hands‑on experience supporting enterprise networking environments.
The L1 Engineer will focus on initial troubleshooting, monitoring alerts, ticket management, and customer communication, while working closely with senior engineers to resolve more complex issues.
This position operates within a 24x7 managed services environment supporting enterprise customers across multiple technologies.
Key Responsibilities
Network Monitoring & Incident Response
Monitor network infrastructure alerts and events using monitoring platforms.
Perform initial troubleshooting of network alerts and incidents.
Identify and specialize issues requiring deeper engineering expertise.
Follow established runbooks and troubleshooting procedures.
Ticket & Case Management
Create, update, and manage service tickets in accordance with SLA requirements.
Document troubleshooting steps and resolution details clearly.
Ensure tickets contain accurate technical notes and follow‑up updates.
Customer Support
Communicate with customers regarding alerts, incidents and status updates.
Assist customers with basic network troubleshooting requests.
Coordinate with internal engineering teams to resolve issues.
Network Operations Support
Assist with configuration validation and basic network changes.
Support troubleshooting related to:
Switches
Routers
Wireless infrastructure
VPN connectivity
Participate in internal knowledge sharing and documentation updates.
Required Qualifications
1–3 years of experience in networking or IT support roles
Foundational understanding of:
TCP/IP
VLANs
Routing and switching
DHCP/DNS
Familiarity with Cisco, Meraki, or other enterprise networking platforms
Experience working with ticketing systems (Freshdesk, ServiceNow, etc.)
Strong troubleshooting and communication skills
Ability to work effectively in a team environment
Preferred Qualifications
Cisco CCNA (or actively pursuing)
Experience with network monitoring tools (LogicMonitor, SolarWinds, etc.)
Experience supporting enterprise environments
Basic understanding of firewalls and VPN technologies
Additional Requirements
Participation in the on‑call rotation is required.
Occasional customer site visits may be required, though these are infrequent and based on business needs.
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Netsync Managed Services is seeking an Enterprise Network Engineer I (L1) to join our Enterprise Networking team in Houston, TX. This role is ideal for a network professional early in their career who is looking to develop hands‑on experience supporting enterprise networking environments.
The L1 Engineer will focus on initial troubleshooting, monitoring alerts, ticket management, and customer communication, while working closely with senior engineers to resolve more complex issues.
This position operates within a 24x7 managed services environment supporting enterprise customers across multiple technologies.
Key Responsibilities
Network Monitoring & Incident Response
Monitor network infrastructure alerts and events using monitoring platforms.
Perform initial troubleshooting of network alerts and incidents.
Identify and specialize issues requiring deeper engineering expertise.
Follow established runbooks and troubleshooting procedures.
Ticket & Case Management
Create, update, and manage service tickets in accordance with SLA requirements.
Document troubleshooting steps and resolution details clearly.
Ensure tickets contain accurate technical notes and follow‑up updates.
Customer Support
Communicate with customers regarding alerts, incidents and status updates.
Assist customers with basic network troubleshooting requests.
Coordinate with internal engineering teams to resolve issues.
Network Operations Support
Assist with configuration validation and basic network changes.
Support troubleshooting related to:
Switches
Routers
Wireless infrastructure
VPN connectivity
Participate in internal knowledge sharing and documentation updates.
Required Qualifications
1–3 years of experience in networking or IT support roles
Foundational understanding of:
TCP/IP
VLANs
Routing and switching
DHCP/DNS
Familiarity with Cisco, Meraki, or other enterprise networking platforms
Experience working with ticketing systems (Freshdesk, ServiceNow, etc.)
Strong troubleshooting and communication skills
Ability to work effectively in a team environment
Preferred Qualifications
Cisco CCNA (or actively pursuing)
Experience with network monitoring tools (LogicMonitor, SolarWinds, etc.)
Experience supporting enterprise environments
Basic understanding of firewalls and VPN technologies
Additional Requirements
Participation in the on‑call rotation is required.
Occasional customer site visits may be required, though these are infrequent and based on business needs.
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