Network Engineer I Job at JMARK Business Solutions, Inc. in Springfield
JMARK Business Solutions, Inc., Springfield, MO, United States
JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second. , JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.
With a focus on proactive strategies, exceptional customer experience, and business value , JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.
At the heart of JMARK’s philosophy are our core values:
Honesty – honoring commitments and building trust
Passion – loving what we do and where we do it
Teamwork – working together to prevent problems and create solutions
Excellence – exceeding expectations through initiative and follow-through
Accountability – doing what we say we will do
Fun – celebrating success and enjoying the journey
For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future‑ready technology solutions.
About the Role As a Network Engineer I at JMARK, you’ll be on the front lines of keeping our clients’ businesses running smoothly. You’ll provide onsite and remote technical support for a wide variety of network and server environments while delivering an exceptional customer experience. This role is ideal for a technically curious problem‑solver who enjoys working independently, collaborating with a team, and continually sharpening their skills in a fast‑paced managed services environment.
You’ll support critical client systems, help maintain a healthy service queue, and contribute to proactive improvements that reduce future issues. Just as important, you’ll represent JMARK’s commitment to honesty, excellence, and service in every client interaction.
What You’ll Do Provide onsite and remote support for client networks, servers, and end‑user environments
Troubleshoot and resolve escalated technical issues efficiently while maintaining high customer satisfaction
Manage, maintain, and optimize client network infrastructure and systems
Accurately document work performed using professional services and documentation tools
Support and mentor Level 1 team members, including communication and technical skill development
Perform routine health assessments, preventative maintenance, and assist with installations and migrations
Collaborate with Service and Project Managers on team initiatives and client solutions
Identify recurring or systemic issues and help drive proactive resolutions
Continually learn new technologies and work toward additional certifications
Qualifications 18–36 months of experience in a similar technical support or network engineering role, or equivalent demonstrated technical competence
Experience working in a managed services and/or Microsoft Partner environment
Strong knowledge of Microsoft Windows desktop and server operating systems (2012–2019)
Experience supporting Active Directory, virtualization platforms (VMware, Hyper‑V), and remote desktop services
Understanding of basic network concepts, IPv4/IPv6, VPN technologies, and security tools
Ability to work independently while contributing effectively within a team
Excellent written and verbal communication skills with a customer‑focused mindset
Willingness to travel locally or regionally as required
Valid driver’s license, reliable transportation, and proof of insurance
At JMARK, we believe great technology starts with great people. If you’re passionate about learning, helping others, and delivering WOW‑level service, we’d love to hear from you.
The pay range for this role is:
45,000 - 55,000 USD per year (Springfield Office)
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With a focus on proactive strategies, exceptional customer experience, and business value , JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.
At the heart of JMARK’s philosophy are our core values:
Honesty – honoring commitments and building trust
Passion – loving what we do and where we do it
Teamwork – working together to prevent problems and create solutions
Excellence – exceeding expectations through initiative and follow-through
Accountability – doing what we say we will do
Fun – celebrating success and enjoying the journey
For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future‑ready technology solutions.
About the Role As a Network Engineer I at JMARK, you’ll be on the front lines of keeping our clients’ businesses running smoothly. You’ll provide onsite and remote technical support for a wide variety of network and server environments while delivering an exceptional customer experience. This role is ideal for a technically curious problem‑solver who enjoys working independently, collaborating with a team, and continually sharpening their skills in a fast‑paced managed services environment.
You’ll support critical client systems, help maintain a healthy service queue, and contribute to proactive improvements that reduce future issues. Just as important, you’ll represent JMARK’s commitment to honesty, excellence, and service in every client interaction.
What You’ll Do Provide onsite and remote support for client networks, servers, and end‑user environments
Troubleshoot and resolve escalated technical issues efficiently while maintaining high customer satisfaction
Manage, maintain, and optimize client network infrastructure and systems
Accurately document work performed using professional services and documentation tools
Support and mentor Level 1 team members, including communication and technical skill development
Perform routine health assessments, preventative maintenance, and assist with installations and migrations
Collaborate with Service and Project Managers on team initiatives and client solutions
Identify recurring or systemic issues and help drive proactive resolutions
Continually learn new technologies and work toward additional certifications
Qualifications 18–36 months of experience in a similar technical support or network engineering role, or equivalent demonstrated technical competence
Experience working in a managed services and/or Microsoft Partner environment
Strong knowledge of Microsoft Windows desktop and server operating systems (2012–2019)
Experience supporting Active Directory, virtualization platforms (VMware, Hyper‑V), and remote desktop services
Understanding of basic network concepts, IPv4/IPv6, VPN technologies, and security tools
Ability to work independently while contributing effectively within a team
Excellent written and verbal communication skills with a customer‑focused mindset
Willingness to travel locally or regionally as required
Valid driver’s license, reliable transportation, and proof of insurance
At JMARK, we believe great technology starts with great people. If you’re passionate about learning, helping others, and delivering WOW‑level service, we’d love to hear from you.
The pay range for this role is:
45,000 - 55,000 USD per year (Springfield Office)
#J-18808-Ljbffr