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Shift Leader Position

We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Team Environment:

Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members

Operational Excellence:

Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards

Skills and Qualifications:

Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred

Competencies:

Understands and exceeds guest expectations, needs and requirements

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

","shortDescription","

Shift Leader Position

We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Me...","promoted","title","Shift Leader","duration","","experienceLevel","displayThumbnail","location","locations",[63],"id",["B","3521720452"],"displayHeadline","Work at Dunkin'","category","displayPublishedAt","9 hours ago","displayUrl","/jobs/3521720452-shift-leader","shortTitle","shortLocation","Phoenixville, PA, United States","searchCompanyPath","/jobs?keyword=Dunkin%27","searchLocationPath","/jobs?location=Phoenixville%2C+PA%2C+United+States","searchTitlePath","/jobs?keyword=Shift+Leader",{"_64":65,"_66":67,"_68":69,"_70":71,"_72":73},"country","United States","city","Phoenixville","formatted","Phoenixville, PA, United States, 19460","state","PA","postal_code","19460",["D",1777420800000],"Dunkin","Description
We are seeking hard working, enthusiastic, individuals who are passionate about Dunkin' brands. Our team is committed to making our guests day by serving them with a great product to keep them running.

What We Offer:

Fun, fast paced environment
Flexible hours - we will work with your schedule
Free meals and drinks while you work
Tons of opportunity for growth!

What You'll Do:

Maintain a customer service focus, passion for results, and a desire to lead a great team.
Support a respectful team environment
Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Support the training of crew members
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Drive sales goals and results
Execute restaurant standards and marketing initiatives

If you're a problem solver, with the ability to build a great team and give clear and precise directions time and time again, then apply today!

Requirements

Arrives on time
Great with guests
Can foresee problems before they occur
A leader and role model for the team
Previous managerial experience strongly preferred
Previous fast food/quick service restaurant experience required
Top-notch customer service skills
Strong verbal and written communication skills
Excellent leadership skills

Company Information
This Dunkin' restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with Dunkin' | Faulkner, a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.","Description
We are seeking hard working, enthusiastic, individuals who are passionate about Dunkin' brands. Our team is commit...","Assistant Manager",[87],["B","3521804213"],"Work at Dunkin","/jobs/3521804213-assistant-manager","Bellingham, MA, United States","/jobs?keyword=Dunkin","/jobs?location=Bellingham%2C+MA%2C+United+States","/jobs?keyword=Assistant+Manager",{"_64":65,"_66":88,"_68":89,"_70":90,"_72":91},"Bellingham","Bellingham, MA, United States, 02019","MA","02019",["D",1777420800000],"

Shift Leader Position

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, with a smile. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities Include but not limited to:

Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
Deploy team members appropriately to meet guests' needs and service standards throughout shift.
Support training of Crew Members as directed by General Manager or Assistant Manager.
Communicate goals and hold team members accountable for performance during shift.
Hold guests as highest priority and role model exceptional guest service.
Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Ensure restaurant standards and marketing initiatives are properly executed during shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
Comply with all restaurant, Brand, and franchisee policies.
Ability to follow and implement food and health safety guidelines to precision are essential

Qualifications:

Must be able to fluently speak/read English
Math and writing skills
Previous fast food/quick service restaurant experience required
Previous managerial experience preferred but not required
Guest Focus anticipate and understand guests' needs and exceed their expectations.
Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

Competitive Hourly Pay
Employee Discounts
Medical Insurance with Company contribution (full time employees)

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 2017. People Capital Group. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.

","

Shift Leader Position

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts oper...",[100],["B","3521844388"],"/jobs/3521844388-shift-leader","Hilltown, PA, United States","/jobs?location=Hilltown%2C+PA%2C+United+States",{"_64":65,"_66":101,"_68":102,"_70":71,"_72":103},"Hilltown","Hilltown, PA, United States, 18927","18927",["D",1777420800000],"

We are seeking hard working, enthusiastic, individuals who are passionate about Dunkin' brands. Our team is committed to making our guests day by serving them with a great product to keep them running.

What We Offer:

* Fun, fast paced environment

* Flexible hours - we will work with your schedule

* Free meals and drinks while you work

* Tons of opportunity for growth!

What You'll Do:

* Maintain a customer service focus, passion for results, and a desire to lead a great team.

* Support a respectful team environment

* Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

* Support the training of crew members

* Resolve guest issues

* Ensure Brand standards, recipes, and systems are executed

* Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

* Drive sales goals and results

* Execute restaurant standards and marketing initiatives

If you're a problem solver, with the ability to build a great team and give clear and precise directions time and time again, then apply today!

* Arrives on time

* Great with guests

* Can foresee problems before they occur

* A leader and role model for the team

* Previous managerial experience strongly preferred

* Previous fast food/quick service restaurant experience required

* Top-notch customer service skills

* Strong verbal and written communication skills

* Excellent leadership skills

","

We are seeking hard working, enthusiastic, individuals who are passionate about Dunkin' brands. Our team is committed to making our guests day b...",[112],["B","3521720911"],"/jobs/3521720911-assistant-manager","Upton, MA, United States","/jobs?location=Upton%2C+MA%2C+United+States",{"_64":65,"_66":113,"_68":114,"_70":90,"_72":115},"Upton","Upton, MA, United States, 01568","01568",["D",1777420800000],"Dunkin' Donuts","

Dunkin' Donuts - 2005 South Main Street - Responsibilities: Coach crew members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience; Maintain operational excellence; Drive profitability; Drive sales goals and results; Resolve guest issues

","

Dunkin' Donuts - 2005 South Main Street - Responsibilities: Coach crew members throughout their shift to execute Dunkin'/Baskin operational stan...",[127],["B","3521599509"],"Work at Dunkin' Donuts","/jobs/3521599509-assistant-manager","Rice Lake, WI, United States","/jobs?keyword=Dunkin%27+Donuts","/jobs?location=Rice+Lake%2C+WI%2C+United+States",{"_64":65,"_66":128,"_68":129,"_70":130,"_72":131},"Rice Lake","Rice Lake, WI, United States, 54868","WI","54868",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Dunkin' Donuts - 111 Cedar Street - Responsibilities: Maintain a customer service focus, passion for results, and a desire to lead a great team; Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback; Support the training of crew members; Resolve guest issues; Drive sales goals and results; execute restaurant standards and marketing initiatives

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Dunkin' Donuts - 111 Cedar Street - Responsibilities: Maintain a customer service focus, passion for results, and a desire to lead a great team;...",[183],"salaryMin","salaryMax","salaryDescription","url","https://click.appcast.io/t/UZQD7depEnRqvJkOQN1lGvbnGfc6BM8rxJSNRA8uYw1rOcfcCSv9QUrWwbsTnEqg","companyDescription","companyWebsite","isManualPosted","costPerClick",0.2,"/jobs/3521600003-assistant-manager","fullUrl","https://www.mediabistro.com/jobs/3521600003-assistant-manager","strippedDescription","Dunkin' Donuts - 111 Cedar Street - Responsibilities: Maintain a customer service focus, passion for results, and a desire to lead a great team; Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback; Support the training of crew members; Resolve guest issues; Drive sales goals and results; execute restaurant standards and marketing initiatives","parsedLocation",{"_68":176,"_179":39,"_180":39,"_66":181,"_70":90,"_64":65,"_72":182},"Milford, MA, United States","level","/jobs?location=Milford%2C+MA%2C+United+States","street1","street2","Milford","01757",{"_68":184,"_66":181,"_70":90,"_64":65,"_72":182},"Milford, MA, United States, 01757","honeypotInputProps",{"_626":627,"_628":629,"_630":631},"board",{"_133":216,"_217":216,"_218":205,"_219":220,"_221":222,"_223":224,"_225":226,"_227":228,"_229":230,"_231":232,"_233":234,"_235":236,"_237":238,"_239":240,"_241":242,"_243":244,"_245":246,"_247":248,"_249":250,"_251":252,"_253":254},"requestInfo",{"_206":207,"_208":205,"_209":169,"_210":211},"env",{"_196":197,"_198":199,"_200":201,"_202":203,"_204":205},"user","toast","confettiId","MODE","production","SENTRY_ENV","mediabistro","NEW_JOB_BOARD_SENTRY_DSN","https://235251e3654b447a82e934b7c2ce7c93@o4504103609303040.ingest.sentry.io/4504806528253952","SENTRY_RELEASE","1059973dd48089cb95830212b3ebc90a187295e4","WEBSITE_URL","https://www.mediabistro.com","hints",{"_212":213,"_214":215},"origin","path","userPrefs",{"_212":213},"theme","light","timeZone","UTC","Mediabistro","fullName","siteUrl","pages",{"_623":624,"_625":460},"mainCss",":root{--background:white;--foreground:black;--card:oklch(100% 0 0);--card-foreground:oklch(25% .001 0);--popover:white;--popover-foreground:black;--primary:oklch(59% .23 31.14);--primary-foreground:oklch(100% 0 0);--secondary:oklch(98% .001 0);--secondary-foreground:oklch(25% .001 0);--muted:oklch(97% 0 0);--muted-foreground:oklch(55.6% 0 0);--accent:oklch(96% 0 0);--accent-foreground:oklch(25% .001 0);--destructive:oklch(65% .15 15);--border:oklch(90% .001 0);--input:oklch(90% .001 0);--ring:oklch(70% .15 25);--chart-1:oklch(70% .15 25);--chart-2:oklch(70% .12 140);--chart-3:oklch(75% .12 60);--chart-4:oklch(50% .07 250);--chart-5:oklch(34% .03 240);--sidebar:oklch(98% .001 0);--sidebar-foreground:oklch(25% .001 0);--sidebar-primary:oklch(70% .15 25);--sidebar-primary-foreground:oklch(100% 0 0);--sidebar-accent:oklch(98% .001 0);--sidebar-accent-foreground:oklch(25% .001 0);--sidebar-border:oklch(90% .001 0);--sidebar-ring:oklch(70% .15 25);--footer-background:oklch(14% .07 288.16);--footer-foreground:oklch(100% 0 0);--footer-border:oklch(70% .15 25);--primary-surface:oklch(59% .23 31.14)}.dark{--background:oklch(20% .02 235);--foreground:oklch(100% 0 0);--card:oklch(25% .03 232);--card-foreground:oklch(100% 0 0);--muted:oklch(31% .02 232);--muted-foreground:oklch(78% .01 220);--popover:oklch(25% .03 232);--popover-foreground:oklch(100% 0 0);--border:oklch(35% .03 220);--primary-surface:oklch(100% 0 0)}","analytics",{"_621":622},"meta",{"_588":589},"favicon",{"_582":583,"_584":585,"_586":587},"metaTags",{"_580":581},"social",{"_567":568,"_569":570,"_571":572,"_573":574,"_575":576},"helpEmail","help@mediabistro.com","transactionalEmail",{"_561":562,"_563":564,"_565":566},"header",{"_136":467,"_468":469},"footer",{"_136":416,"_417":418,"_378":39,"_419":420,"_421":422,"_374":423,"_424":425,"_426":427},"styleGuide",{"_387":388,"_389":390},"jobsSearch",{"_381":382},"hero",{"_36":376,"_328":377,"_378":379,"_363":380},"flags",{"_373":15,"_374":15,"_375":360},"postJobs",{"_225":271,"_245":272,"_273":274,"_275":276,"_247":277,"_278":279,"_280":281,"_282":283,"_284":285,"_286":287,"_288":289},"createAlertMeta",[260,261,262],"jobsPortalSignupMeta",[255,256],{"_36":259},{"_133":31,"_257":258},"content","Create your free profile to apply for jobs, upload your resume, and set job alerts. Join the leading career community for creative, marketing, and media professionals.","Sign Up | Creative, Marketing & Media Job Search",{"_36":270},{"_133":31,"_257":269},{"_263":264,"_265":266,"_267":268},"href","https://www.mediabistro.com/create-alert","rel","canonical","tagName","link","Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","Create Job Alerts | Media, Marketing & Creative Job Alerts",[369,370],{"_36":367,"_328":368,"_31":39},"unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_363":364,"_365":366},{"_359":360,"_361":360,"_362":360},"mediaBoardSection",{"_36":349,"_328":350,"_31":351,"_352":353,"_347":354},"rolesSection",{"_36":344,"_328":345,"_31":346,"_347":348},"testimonialsSection",{"_36":341,"_328":342,"_31":343},"testimonials",[329,330,331],"employersSection",{"_36":327,"_328":216},"employerLogos",[290,291,292,293,294,295,296,297,298,299,300,301],{"_133":325,"_303":326},{"_133":323,"_303":324},{"_133":321,"_303":322},{"_133":319,"_303":320},{"_133":317,"_303":318},{"_133":315,"_303":316},{"_133":313,"_303":314},{"_133":311,"_303":312},{"_133":309,"_303":310},{"_133":307,"_303":308},{"_133":305,"_303":306},{"_133":302,"_303":304},"Leaf Group","image","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png","Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png","Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png","Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png","Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png","Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png","Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png","Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png","Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png","Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png","NBCUniversal","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png","Media and Creative Employers on","subtitle",{"_332":338,"_334":339,"_136":340},{"_332":325,"_334":337,"_136":326},{"_332":333,"_334":335,"_136":336},"company","The Taunton Press","quote","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","Huffpost","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. 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