Service Manager - Marshfield MA
Vipauto, Marshfield, MA, United States
Service Manager
VIP, Inc is an equal opportunity employer dedicated to compliance with all federal, state, and local laws regarding nondiscrimination in employment. Applicants may request accommodations needed to participate in the application process.
ESSENTIAL DUTIES & RESPONSIBILITIES
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Team Building: Build an extraordinary team that delivers a different and better customer experience to every customer.
Hire the best associates in the area.
Develop a superior team: ensure all associates have taken and passed all required LMS training, have completed all relevant vendor training, and are TI‑A basic automotive service certified.
Provide structured coaching sessions, signed career paths, and study materials for ASE certifications.
Properly schedule the team to meet customer needs during hours of operation.
Communicate effectively with the team daily through huddles and bi‑monthly store meetings.
Monitor e‑mail frequently for customer appointments and communication.
Train, support, and deliver the 5‑for‑5 process to educate customers about their vehicle’s conditions.
Control dispatching and assignment of work orders to technicians based on availability and competency.
Attend off‑site meetings and training sessions as needed, typically several times per year.
Facility and Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Maintain equipment so the team has the resources they need.
Prepare location, service desk, and equipment each business day and secure the location and unclaimed customer vehicles at closure.
Keep a clean service department throughout the day.
Inspect customer waiting area and parking lot for cleanliness each day before opening.
Enter any facility or equipment issues into the database.
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in assigned location.
PERFORMANCE MEASUREMENT
Achieve all targeted levels of performance as outlined by leadership through various reports.
STANDARD MANAGEMENT WORK WEEK
Schedule: The standard expectation is 5‑day work and a minimum of 50 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.
REQUIRED QUALIFICATIONS
Knowledge, Skills, and Abilities
Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two‑year college or technical school program recommended.
Or an equivalent combination of education and experience.
Proven Results, Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence.
ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.
State Inspection License required (where applicable).
ESSENTIAL JOB FUNCTIONS
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
ESSENTIAL PHYSICAL ACTIVITY REQUIREMENTS
Less than 1/3 of Time – Reaching; Standing; Pushing / Pulling; Walking; Climbing; Kneeling.
1/3 to 2/3 of Time – (Same activities with increased frequency).
More than 2/3 of Time – (Same activities with highest frequency).
ESSENTIAL WEIGHT LIFTING/FORCE EXERTION REQUIREMENTS
Less than 1/3 of Time – Up to 20 lbs.; More than 2/3 of Time – More than 21 lbs.
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
ACKNOWLEDGEMENT
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
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VIP, Inc is an equal opportunity employer dedicated to compliance with all federal, state, and local laws regarding nondiscrimination in employment. Applicants may request accommodations needed to participate in the application process.
ESSENTIAL DUTIES & RESPONSIBILITIES
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Team Building: Build an extraordinary team that delivers a different and better customer experience to every customer.
Hire the best associates in the area.
Develop a superior team: ensure all associates have taken and passed all required LMS training, have completed all relevant vendor training, and are TI‑A basic automotive service certified.
Provide structured coaching sessions, signed career paths, and study materials for ASE certifications.
Properly schedule the team to meet customer needs during hours of operation.
Communicate effectively with the team daily through huddles and bi‑monthly store meetings.
Monitor e‑mail frequently for customer appointments and communication.
Train, support, and deliver the 5‑for‑5 process to educate customers about their vehicle’s conditions.
Control dispatching and assignment of work orders to technicians based on availability and competency.
Attend off‑site meetings and training sessions as needed, typically several times per year.
Facility and Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Maintain equipment so the team has the resources they need.
Prepare location, service desk, and equipment each business day and secure the location and unclaimed customer vehicles at closure.
Keep a clean service department throughout the day.
Inspect customer waiting area and parking lot for cleanliness each day before opening.
Enter any facility or equipment issues into the database.
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in assigned location.
PERFORMANCE MEASUREMENT
Achieve all targeted levels of performance as outlined by leadership through various reports.
STANDARD MANAGEMENT WORK WEEK
Schedule: The standard expectation is 5‑day work and a minimum of 50 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.
REQUIRED QUALIFICATIONS
Knowledge, Skills, and Abilities
Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two‑year college or technical school program recommended.
Or an equivalent combination of education and experience.
Proven Results, Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence.
ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.
State Inspection License required (where applicable).
ESSENTIAL JOB FUNCTIONS
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
ESSENTIAL PHYSICAL ACTIVITY REQUIREMENTS
Less than 1/3 of Time – Reaching; Standing; Pushing / Pulling; Walking; Climbing; Kneeling.
1/3 to 2/3 of Time – (Same activities with increased frequency).
More than 2/3 of Time – (Same activities with highest frequency).
ESSENTIAL WEIGHT LIFTING/FORCE EXERTION REQUIREMENTS
Less than 1/3 of Time – Up to 20 lbs.; More than 2/3 of Time – More than 21 lbs.
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
ACKNOWLEDGEMENT
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
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