Associate, DTC Customer Experience (Temporary)

Associate, DTC Customer Experience (Temporary)

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences.

From JUSTIN's Bordeaux-style blends in Paso Robles, to Lewis Cellars' award-winning Cabernet Sauvignon in Napa Valley, to Landmark's expressive Sonoma Coast Chardonnay and Pinot Noir our portfolio showcases the best of California's winegrowing regions. As part of The Wonderful Companya Fortune Top 100 Place to Work and PEOPLE's #1 Company That Cares we're committed to making a difference for our people, our planet, and our customers.

The JUSTIN Wine Society team is seeking a full-time Associate, DTC Customer Experience for a temporary 2-3 month assignment. Be part of the spring wine club seasonsupporting members and delivering standout service for 3 premium wineries. This individual will be responsible for providing excellent customer service and support to our wine club members for all three wine brands: JUSTIN, Landmark, and Lewis via a variety of omnichannel platforms, including phone and email. This Associate will support the Manager, DTC Experience, and the Sr. Associate, DTC Customer Experience, with daily and special tasks.

Job Description

• Ensures world-class customer service is provided in all facets of omnichannel communications (to include telephone, email, live chat, text, in person) with all members and customers
• Displays concierge-level service style when interacting with members, customers, vendors, and colleagues
• Actively recruits members to join wine clubs for all three brands
• Actively sells wine to existing members and customers
• Works with Manager, DTC Experience to resolve logistics issues including deliverability, compliance, returns, and damages
• Works with Manager, DTC Experience to manage seasonal club charges, decline capture, and new member inclusion and recruitment
• Engages with external departments and vendors as needed in support of Wine Society eCommerce and Club requirements
• Proactively supports Manager, DTC Experience in all daily ecommerce and club order systems, shipping, and customer service tasks and goals
• Works with Manager, DTC Experience to manage customer tags, to include employee and special pricing qualifications
• Maintains accurate record-keeping and CRM database information
• Participates in on-property events and executes off-site events, as needed

Qualifications

• 2 years sales, hospitality and/or marketing/public relations experience in the wine industry preferred
• Proven success working in a customer service and/or sales position or industry
• Must be able to accommodate a varying schedule throughout the year as determined by the ebb and flow of traffic to our different business units
• Must be willing to work rotational schedule, including weekends, as needed
• Proficient with Microsoft Officeespecially Excel, Outlook and PowerPoint
• Knowledge of Commerce7 or similar, a plus
• Wine Certification (WSET, CMS, CWS) a plus, but not required
• AA degree from an accredited institution

Pay Range: $19.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Wine and Merchandise Discounts
• All the FIJI water you can drink at work
• Wine Education Program
• Fun Work Environment