Community Manager
CREI Management, Dekalb, IL, United States
Overview
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Summary
Under the general supervision of the Regional Property Manager, the Community Manager’s primary responsibility is for the management of a student housing apartment community. This person is focused on the financial performance of each community, ensuring that it is properly staffed and managed to provide an optimal return to the investors. This person also has specific training and experience to oversee multiple managers and provide guidance on operating and financial issues to those managers.
Reports To
Regional Property Manager
Primary Duties and Responsibilities
Meeting budgeted income, expense and leasing goals for the portfolio
Evaluating market conditions to determine unit prices in accordance with the market and budgeted goals
Providing management guidance on leasing/marketing, the renewal program and the move‑out/move‑in process
Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long‑term marketing plans and goals to sustain occupancy, and implements creative strategies around pricing, concessions, leasing incentives, and advertising to boost traffic and leases.
Reviewing the financial operations of each community on at least a monthly basis
Pre‑approving all capital projects and major contracts before seeking Regional Property Manager final approval
Hiring, training and supervising staff
Conducting ongoing meetings with staff to keep them apprised of current issues
Overseeing the annual budget process for each community
Evaluating the staff of each community in regard to leasing guidelines
Ensuring that all staff members provide the highest level of service to residents
Minimum Qualifications
Bachelor’s degree (B.A.) from a four‑year college or university with a Master’s degree preferred. Four to six years related experience; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities Required
Knowledgeable in the use of Microsoft Office products; proficient in the use of Microsoft Word and Excel
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
Proficient in interpreting financial results and business indicators to identify and analyze trends
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Demonstrates interpersonal skills necessary to elicit cooperation and support from others and to interact tactfully and effectively with co‑workers, residents, supervisors and other staff members.
Demonstrates well‑developed communication skills necessary to communicate both orally and written in a clear manner when presenting information and instruction.
High degree of professionalism and demeanor resulting from previous property management experience.
Excellent communication and listening skills.
Excellent customer service and negotiation skills.
Able to lead, manage and train others.
Able to be an effective team player and interact well with others.
Extremely organized and detail‑oriented.
Patient, even‑tempered and works well under pressure.
Firm, fair and consistent.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends when needed.
Able to work overtime as job requires.
Working Conditions
Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.
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The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Summary
Under the general supervision of the Regional Property Manager, the Community Manager’s primary responsibility is for the management of a student housing apartment community. This person is focused on the financial performance of each community, ensuring that it is properly staffed and managed to provide an optimal return to the investors. This person also has specific training and experience to oversee multiple managers and provide guidance on operating and financial issues to those managers.
Reports To
Regional Property Manager
Primary Duties and Responsibilities
Meeting budgeted income, expense and leasing goals for the portfolio
Evaluating market conditions to determine unit prices in accordance with the market and budgeted goals
Providing management guidance on leasing/marketing, the renewal program and the move‑out/move‑in process
Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long‑term marketing plans and goals to sustain occupancy, and implements creative strategies around pricing, concessions, leasing incentives, and advertising to boost traffic and leases.
Reviewing the financial operations of each community on at least a monthly basis
Pre‑approving all capital projects and major contracts before seeking Regional Property Manager final approval
Hiring, training and supervising staff
Conducting ongoing meetings with staff to keep them apprised of current issues
Overseeing the annual budget process for each community
Evaluating the staff of each community in regard to leasing guidelines
Ensuring that all staff members provide the highest level of service to residents
Minimum Qualifications
Bachelor’s degree (B.A.) from a four‑year college or university with a Master’s degree preferred. Four to six years related experience; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities Required
Knowledgeable in the use of Microsoft Office products; proficient in the use of Microsoft Word and Excel
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
Proficient in interpreting financial results and business indicators to identify and analyze trends
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Demonstrates interpersonal skills necessary to elicit cooperation and support from others and to interact tactfully and effectively with co‑workers, residents, supervisors and other staff members.
Demonstrates well‑developed communication skills necessary to communicate both orally and written in a clear manner when presenting information and instruction.
High degree of professionalism and demeanor resulting from previous property management experience.
Excellent communication and listening skills.
Excellent customer service and negotiation skills.
Able to lead, manage and train others.
Able to be an effective team player and interact well with others.
Extremely organized and detail‑oriented.
Patient, even‑tempered and works well under pressure.
Firm, fair and consistent.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends when needed.
Able to work overtime as job requires.
Working Conditions
Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.
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