Medical Receptionist/Customer Service Specialist
Palm Medical Centers, Fort Worth, TX, United States
Are you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Primary Care experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. At Palm Primary Care, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.
With over 50,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.
Every day, Palm Primary Care delivers on its promise to bring value based, quality healthcare to our patients.
What we offer
Strong compensation package with good benefits and great work culture
Ability to make a major impact at your center
Career development leadership opportunities to unlock your full potential
Clear direction with a strong leadership team
Performance recognition and awards
Opportunities to add significant value to patients' quality of life
Duties & Responsibilities
Greet patients and visitors in a courteous/professional manner.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the center's business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Perform other duties as assigned.
Experience
Computer skills: 1 year (Required)
Medical receptionist: 1 year (Required)
Customer service: 2 years (Required)
Insurance Verification (Required)
Required Skills & Education
Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
High School Diploma required
Bilingual (Spanish) Required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
May require prolonged period of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Job Type
Full-time
Salary
$17.00 - $19.00 per hour (negotiable based on experience)
Benefits
Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k)
Employee assistance program
Flexible spending account
Paid time off
Paid Holidays
Schedule
8-hour day shift
Monday to Friday
Work Location
In person
Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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With over 50,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.
Every day, Palm Primary Care delivers on its promise to bring value based, quality healthcare to our patients.
What we offer
Strong compensation package with good benefits and great work culture
Ability to make a major impact at your center
Career development leadership opportunities to unlock your full potential
Clear direction with a strong leadership team
Performance recognition and awards
Opportunities to add significant value to patients' quality of life
Duties & Responsibilities
Greet patients and visitors in a courteous/professional manner.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the center's business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Perform other duties as assigned.
Experience
Computer skills: 1 year (Required)
Medical receptionist: 1 year (Required)
Customer service: 2 years (Required)
Insurance Verification (Required)
Required Skills & Education
Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
High School Diploma required
Bilingual (Spanish) Required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
May require prolonged period of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Job Type
Full-time
Salary
$17.00 - $19.00 per hour (negotiable based on experience)
Benefits
Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k)
Employee assistance program
Flexible spending account
Paid time off
Paid Holidays
Schedule
8-hour day shift
Monday to Friday
Work Location
In person
Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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