Customer Operations Specialist
Professional Plastics, Pte Ltd., Orchard Park, NY, United States
Position Summary
The Customer Service Representative plays a key role in delivering excellent client support and maintaining strong customer relationships. This position is responsible for managing customer accounts, coordinating order fulfillment, and ensuring a smooth and positive customer experience in a fast-paced environment.
Essential Duties and Responsibilities
Oversee and maintain assigned customer accounts
Accurately enter, process, and track customer orders from initiation through completion
Handle return requests by creating and managing Return Merchandise Authorizations (RMAs)
Respond promptly to customer inquiries, providing product information, order updates, and issue resolution
Support daily team meetings and collaborate with internal departments to ensure alignment and efficiency
Process transactions with accuracy and attention to detail
Proactively engage with customers to ensure satisfaction and build long-term relationships
Identify and resolve customer concerns using sound judgment and problem‑solving skills
Education and Experience
High school diploma or equivalent required
Prior experience in customer service or a related field preferred
Excellent verbal and written communication skills
Strong problem‑solving abilities and attention to detail
Ability to thrive in a fast‑paced, high‑volume work environment
Proficient in multitasking and time management
Benefits Package
DailyPay Earned Wage Access
Medical
Dental
Vision
Flexible Spending Account
401K Plan with Company Match
Basic Life and AD&D
Voluntary Life Insurance
Long Term Disability
Employee Assistance Program
Paid Time Off (PTO)
Paid Holidays
Morgan Stanley Financial Advice
Short Term Disability
Accident, Critical Illness and Hospital Indemnity
MetLife Legal Plan
Norton LifeLock
United Pet Care Discount Program
LifeMart Employee Discounts
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to type, use telephonic devices and view data on computer screens. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift/and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment. The noise level in the work environment is usually moderate.
Job Type
Full-time
Equal Opportunity Employer
Disability/Veteran
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The Customer Service Representative plays a key role in delivering excellent client support and maintaining strong customer relationships. This position is responsible for managing customer accounts, coordinating order fulfillment, and ensuring a smooth and positive customer experience in a fast-paced environment.
Essential Duties and Responsibilities
Oversee and maintain assigned customer accounts
Accurately enter, process, and track customer orders from initiation through completion
Handle return requests by creating and managing Return Merchandise Authorizations (RMAs)
Respond promptly to customer inquiries, providing product information, order updates, and issue resolution
Support daily team meetings and collaborate with internal departments to ensure alignment and efficiency
Process transactions with accuracy and attention to detail
Proactively engage with customers to ensure satisfaction and build long-term relationships
Identify and resolve customer concerns using sound judgment and problem‑solving skills
Education and Experience
High school diploma or equivalent required
Prior experience in customer service or a related field preferred
Excellent verbal and written communication skills
Strong problem‑solving abilities and attention to detail
Ability to thrive in a fast‑paced, high‑volume work environment
Proficient in multitasking and time management
Benefits Package
DailyPay Earned Wage Access
Medical
Dental
Vision
Flexible Spending Account
401K Plan with Company Match
Basic Life and AD&D
Voluntary Life Insurance
Long Term Disability
Employee Assistance Program
Paid Time Off (PTO)
Paid Holidays
Morgan Stanley Financial Advice
Short Term Disability
Accident, Critical Illness and Hospital Indemnity
MetLife Legal Plan
Norton LifeLock
United Pet Care Discount Program
LifeMart Employee Discounts
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to type, use telephonic devices and view data on computer screens. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift/and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment. The noise level in the work environment is usually moderate.
Job Type
Full-time
Equal Opportunity Employer
Disability/Veteran
#J-18808-Ljbffr