Assistant Community Manager (TPG)
Arise Equity Management, Amarillo, TX, United States
COMMUNITY MANAGER/ASSISTANT COMMUNITY MANAGER
SUMMARY OF RESPONSIBILITIES
TheCommunity Manageris fully accountable forALLcommunity operations includingmarketing, leasing,accounts receivables (delinquency& collections), accounts payables, resident retention, resident relations, physical assetmaintenance, and contractor management.
KEY PERFORMANCE INDICATORS
Economic Occupancy greater than 96%
Delinquency less than 1% of Rental Income
Maintenance expenses within the Community’s Maintenance Budget
Work Order completion within 3 days of submission
Make Ready completion within 5 days of moveout
CORE VALUES
Integrity: perfectly honestanddependable withhigh levelsof workquality
Safety: behavior-basedleadershipthat reinforcesstop work authority, PPE & SDS compliance,and workplacecleanliness
Work Ethic: punctual(attendance)andtaskoriented producing a highquantity of work
Teamwork /Respectfulness: assistsin teamresponsibilities;receptivetofeedbackandmentorship
TECHNICAL RESPONSIBILITIES
Marketing: market comparable analysis, traffic generation, social media influence,response effectiveness
Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
Produces steady and significant prospect volume (typically15prospects :1 lease)
Engages in professional social mediainteractionsandmonitorssocial media advertisements
Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
Enforces Community qualifying criteria in a fair and consistent manner for all applicants
Review and approve all application filesand lease files (QUALITY REVIEWS)
Completes background screenings, rental history verifications, employment verifications, pet screeningsin accordance withCompany’s Operational Excellence Handbook
AccountsReceivable: delinquency, eviction success, collection status, resident ledger accuracy, other income generation
Ensuresthat all rents are collected and posted and depositedon a daily basis
Performswithout error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings
ResidentRetentionandRelationships: occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance
Implementsand enforceswith lease violationstheCOMMUNITY POLICIES
Participates in Resident PILLARS OF SUPPORT activities
Overseesthe 120 LEASE RENEWAL program for maximum retention
AccountsPayable: budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments
Assistsin annual budget preparation, analyzesmonthly budget variance, andadministersdaily budgettracking
Confirmsall invoices are received within each month (i.e., check Purchase Orders list and vendor statements)
Ensures that all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies
Ensuresinvoices are paid prior to its due date
Physical Asset: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation
Plan, schedule, and manage completion of Service Requests within 3 days of submissions
Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process
Approve make ready completion and upload documentation to the UnitDocuments
Confirmsdaily community cleanliness and curb appeal
Contractor Management: vendor scheduling, vendor quality, warranty usage
Ensuresthat all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies
Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework
Other: Conduct all businessin accordance withcompany policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local lawspertaining toMulti-Family Housing
Mustmaintainall records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
Comply withall other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist
Hire, train, motivate and supervise all on-site staffin order toachieve operational goals assigned to the property. This will include team building, training, annual reviews, approval ofpayrolland overtime. Constantly and consistently review all leasing performances and paperwork.
It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise.
The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager
Assistwith any other duties as specifically requested by the Regional Manager and/or Executive Vice President
Flexibility with scheduling and coverage as required by site and Regional Manager
LEADERSHIP FRAMEWORK
Words ofPositivity: develops others, comradery, addressing challenging environments, motivation, perspective
Focused Urgency: assertiveness, business objective prioritization (i.e., occupancy, delinquency, service requests, budget compliance), prioritization
Professionalism: shop / office organization & cleanliness, interfaces with clients and vendors, personnel attire
Business Making Decisions & Problem Solving: benefit-to-cost analysis, selection of work scope, purchasingstrategies, negotiations
ADDITIONAL SKILLS AND ABILITIES
Proficient with Microsoft Office Suite
Proficient with ResMan
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Understanding of laws, guidelines, and best practices of property management
EDUCATION AND EXPERIENCE
Bachelor’s degree in Business Administration, Accounting, Real Estate, Finance, or related field required and three to five years of related experience required; or fifteen years of related experience required
PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computer
Must be able to lift upto 15 pounds at times
Flexibility to work weekends
Disclaimer: The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Manager/Assistant Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.
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SUMMARY OF RESPONSIBILITIES
TheCommunity Manageris fully accountable forALLcommunity operations includingmarketing, leasing,accounts receivables (delinquency& collections), accounts payables, resident retention, resident relations, physical assetmaintenance, and contractor management.
KEY PERFORMANCE INDICATORS
Economic Occupancy greater than 96%
Delinquency less than 1% of Rental Income
Maintenance expenses within the Community’s Maintenance Budget
Work Order completion within 3 days of submission
Make Ready completion within 5 days of moveout
CORE VALUES
Integrity: perfectly honestanddependable withhigh levelsof workquality
Safety: behavior-basedleadershipthat reinforcesstop work authority, PPE & SDS compliance,and workplacecleanliness
Work Ethic: punctual(attendance)andtaskoriented producing a highquantity of work
Teamwork /Respectfulness: assistsin teamresponsibilities;receptivetofeedbackandmentorship
TECHNICAL RESPONSIBILITIES
Marketing: market comparable analysis, traffic generation, social media influence,response effectiveness
Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
Produces steady and significant prospect volume (typically15prospects :1 lease)
Engages in professional social mediainteractionsandmonitorssocial media advertisements
Leasing: ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality
Enforces Community qualifying criteria in a fair and consistent manner for all applicants
Review and approve all application filesand lease files (QUALITY REVIEWS)
Completes background screenings, rental history verifications, employment verifications, pet screeningsin accordance withCompany’s Operational Excellence Handbook
AccountsReceivable: delinquency, eviction success, collection status, resident ledger accuracy, other income generation
Ensuresthat all rents are collected and posted and depositedon a daily basis
Performswithout error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings
ResidentRetentionandRelationships: occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance
Implementsand enforceswith lease violationstheCOMMUNITY POLICIES
Participates in Resident PILLARS OF SUPPORT activities
Overseesthe 120 LEASE RENEWAL program for maximum retention
AccountsPayable: budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments
Assistsin annual budget preparation, analyzesmonthly budget variance, andadministersdaily budgettracking
Confirmsall invoices are received within each month (i.e., check Purchase Orders list and vendor statements)
Ensures that all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies
Ensuresinvoices are paid prior to its due date
Physical Asset: make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation
Plan, schedule, and manage completion of Service Requests within 3 days of submissions
Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process
Approve make ready completion and upload documentation to the UnitDocuments
Confirmsdaily community cleanliness and curb appeal
Contractor Management: vendor scheduling, vendor quality, warranty usage
Ensuresthat all vendors have an approved Purchase Order prior tocommencingwork orprocuringsupplies
Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework
Other: Conduct all businessin accordance withcompany policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local lawspertaining toMulti-Family Housing
Mustmaintainall records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
Comply withall other requirements within the Company’s Operational Excellence Handbook including the Community Manager Monthly Checklist
Hire, train, motivate and supervise all on-site staffin order toachieve operational goals assigned to the property. This will include team building, training, annual reviews, approval ofpayrolland overtime. Constantly and consistently review all leasing performances and paperwork.
It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise.
The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager
Assistwith any other duties as specifically requested by the Regional Manager and/or Executive Vice President
Flexibility with scheduling and coverage as required by site and Regional Manager
LEADERSHIP FRAMEWORK
Words ofPositivity: develops others, comradery, addressing challenging environments, motivation, perspective
Focused Urgency: assertiveness, business objective prioritization (i.e., occupancy, delinquency, service requests, budget compliance), prioritization
Professionalism: shop / office organization & cleanliness, interfaces with clients and vendors, personnel attire
Business Making Decisions & Problem Solving: benefit-to-cost analysis, selection of work scope, purchasingstrategies, negotiations
ADDITIONAL SKILLS AND ABILITIES
Proficient with Microsoft Office Suite
Proficient with ResMan
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Understanding of laws, guidelines, and best practices of property management
EDUCATION AND EXPERIENCE
Bachelor’s degree in Business Administration, Accounting, Real Estate, Finance, or related field required and three to five years of related experience required; or fifteen years of related experience required
PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computer
Must be able to lift upto 15 pounds at times
Flexibility to work weekends
Disclaimer: The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Manager/Assistant Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.
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