Restaurant Team Member
Papa John's International , Inc., Charlotte, NC, United States
Job Summary
The Restaurant Team member performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John’s standards. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.
Duties and Responsibilities
Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do.
Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.
Accurately use the FOCUS System, process cash, and/or credit card transactions. Support sales efforts by suggestively selling to increase the check average when taking an order. Protect the company’s assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
Responsible for quickly and accurately delivering food from the kitchen to the customer’s vehicle.
Follow proper sanitation and food safety principles and ensure that the food is delivered hot to customers outdoors.
Education, Experience & Certifications
High School diploma or GED preferred
Serv‑Safe/Local or State Food Service Certification preferred
Successful and stable employment history
Cross‑trained as a delivery driver, must have a driver’s license under the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, and the ability to drive.
Bilingual in certain markets
Non‑exempt hourly position
Provide additional documentation as required by individual states
Must be 18 years of age or older to perform duties at Papa John’s: pizza loading, oven tending, pizza cutting, dough handling, dishwashing, and pizza delivery.
Must be able to work long hours, scheduled or unscheduled, including nights, weekends, and as required.
Functional Skills
Cash Management skills or Financial & Business Acumen
Planning & Prioritization: highest impact, highest value
Communicates Effectively and Candidly
Process Improvement: Strive to continually improve
Our Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED – Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way
Papa Johns is an equal opportunity employer.
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The Restaurant Team member performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John’s standards. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.
Duties and Responsibilities
Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do.
Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.
Accurately use the FOCUS System, process cash, and/or credit card transactions. Support sales efforts by suggestively selling to increase the check average when taking an order. Protect the company’s assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
Responsible for quickly and accurately delivering food from the kitchen to the customer’s vehicle.
Follow proper sanitation and food safety principles and ensure that the food is delivered hot to customers outdoors.
Education, Experience & Certifications
High School diploma or GED preferred
Serv‑Safe/Local or State Food Service Certification preferred
Successful and stable employment history
Cross‑trained as a delivery driver, must have a driver’s license under the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, and the ability to drive.
Bilingual in certain markets
Non‑exempt hourly position
Provide additional documentation as required by individual states
Must be 18 years of age or older to perform duties at Papa John’s: pizza loading, oven tending, pizza cutting, dough handling, dishwashing, and pizza delivery.
Must be able to work long hours, scheduled or unscheduled, including nights, weekends, and as required.
Functional Skills
Cash Management skills or Financial & Business Acumen
Planning & Prioritization: highest impact, highest value
Communicates Effectively and Candidly
Process Improvement: Strive to continually improve
Our Values
EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED – Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way
Papa Johns is an equal opportunity employer.
#J-18808-Ljbffr