Global Customer Service Manager - Fulfillment & Experience

A leading PPE solutions provider based in Grand Rapids is seeking a Customer Service Manager to oversee order fulfillment and ensure exceptional customer experiences. This role requires strong leadership, exceptional communication, and experience in customer service environments. Responsibilities include managing the fulfillment cycle, addressing customer inquiries, and optimizing logistics processes. The ideal candidate will have a BS degree, extensive experience in customer service, and proficiency in SAP, JIRA, Excel, and Tableau. This position is essential for operational success and customer loyalty.
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