Providing intermediate level technical support for hardware, software, and operating system issues across a DoD enterprise environment
• Serving as the primary point of contact for end users, resolving incidents, installing standard productivity suites, and ensuring service level agreements are met while documenting all work in the help desk system
• Creating clear incident reports and maintaining knowledgebase articles

FILLING THIS POSITION IS CONTINGENT UPON FUNDING

#LI-TF1

• Bachelor's Degree in IT, cybersecurity, data Science, information systems, or computer science (ABET/CAE) or an associate's degree with four or more years of relevant experience or six years of experience
• Active DoD TopSecret clearance (or higher)
• Three or more productive years in computerusersupport (CSWF Intermediate) or equivalent onthejob training
• One of the following certifications: A+, Network+, CND, Security+, GSEC (or any DoDapproved baseline)
• Ability to diagnose, troubleshoot, and resolve enduser hardware/software problems

• Advanced troubleshooting of Windows 10/11, macOS, and major Linux distributions
• Proficiency with Microsoft 365 (Exchange, Teams, SharePoint) and SaaS applications used by DoD
• Experience with remotesupport tools (e.g., Bomgar, TeamViewer, VNC) and imaging solutions (MDT, SCCM, Ghost)
• Strong command of Active Directory, Group Policy, and Azure AD for account provisioning and deprovisioning
• Ability to script routine tasks (PowerShell, Bash) to automate ticket resolution
• Excellent written communication; proven track record creating userfriendly knowledgebase articles and stepbystep guides
• Customerservice mindset with a focus on meeting or exceeding SLA targets
• Familiarity with ITIL/ITSM processes and incidentmanagement best practices

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE TOP SECRET LEVEL WITH TOP SECRET / SCI ELIGIBILITY

• Domestic travel up to10% of the year (2weeks) for site visits, security assessments, or briefings at other DoD locations
• International travel less than 5% of the year, only when required for coordination with overseas partners and subject to clearance approval

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.