Electrical Engineer I

Job DescriptionIn this role, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. You will report directly to our Engineering Manager and you'll work out of our Mason, Ohio location on a Hybrid work schedule with 3 days in office, Wed-Sat 8am-6:30pm shift.ResponsibilitiesKEY RESPONSIBILITIES• Be part of a team that is solving complex technical problems for external customers• Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers• Document Technical issues, resolutions and best practices for knowledge sharing • Debug software defects and analyze software source code• Test and implement software changes• Create root cause analysis documents• Ensure accuracy, timely feedback, and high levels of customer satisfactionQualificationsYOU MUST HAVE• Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics.• 0-2 years of experience in electrical engineering.• Adaptable & Productive in a team environment• Proficient in customer communication • Strong knowledge of electrical design principl