Kronos Technical Specialist (41276)
IDEALFORCE LLC, Columbus, OH, United States
IDEALFORCE has a CONTRACT position available immediately for a Kronos Technical Specialist to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face or Skype.
Job Description
Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
Consult on application aspects of break/fix approaches and planned enhancements
Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
Work to understand customer issues and communicate these issues to various stakeholders
Maintain the Kronos Workforce Central Operation Processes
Proactively identify and implement service improvements in operational delivery processes
Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
Document results of analysis in Event / Incident Management database
Help drive Kronos Workforce Central performance improvements
Assist in validating Kronos Workforce Central contract performance
Customize Kronos software to meet the State’s needs
Program SQL based queries and views to develop interfaces and customized reports
Provide program specific training and follow-up support for new agencies
Develop documentation for the configuration of the software based on discovery and union contracts
Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software.
Qualifications
Mandatory:
5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
Experience with large workforce use of Kronos (i.e. over 10,000 employees)
Experience supporting Kronos for union/bargaining unit workforce
Preferred:
WFC Configuration and alignment with Organization Pay Rules
WFC Mobile Application Support
Time Clock Management/Management of Time Cards
Intouch
Series 4000
Other time capture devices
Integration to PeopleSoft Application
BizTalk
Workforce Integration Manager
WFC Architecture and Technology support including SQL Server database support
Public Sector experience
Application management/outsourcing experience
Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
Excellent verbal and written communication skills
Ability to interface and resolve issues across all levels of an organization
Writing WFC reports
Preferred Education
4 year college degree
Project Management Professional (PMP) certification
Kronos WFC training courses
Additional Information
All your information will be kept confidential according to EEO guidelines.
All candidates who are authorized to work in US are encouraged to apply.
Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com
along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Job Description
Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
Consult on application aspects of break/fix approaches and planned enhancements
Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
Work to understand customer issues and communicate these issues to various stakeholders
Maintain the Kronos Workforce Central Operation Processes
Proactively identify and implement service improvements in operational delivery processes
Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
Document results of analysis in Event / Incident Management database
Help drive Kronos Workforce Central performance improvements
Assist in validating Kronos Workforce Central contract performance
Customize Kronos software to meet the State’s needs
Program SQL based queries and views to develop interfaces and customized reports
Provide program specific training and follow-up support for new agencies
Develop documentation for the configuration of the software based on discovery and union contracts
Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software.
Qualifications
Mandatory:
5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
Experience with large workforce use of Kronos (i.e. over 10,000 employees)
Experience supporting Kronos for union/bargaining unit workforce
Preferred:
WFC Configuration and alignment with Organization Pay Rules
WFC Mobile Application Support
Time Clock Management/Management of Time Cards
Intouch
Series 4000
Other time capture devices
Integration to PeopleSoft Application
BizTalk
Workforce Integration Manager
WFC Architecture and Technology support including SQL Server database support
Public Sector experience
Application management/outsourcing experience
Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
Excellent verbal and written communication skills
Ability to interface and resolve issues across all levels of an organization
Writing WFC reports
Preferred Education
4 year college degree
Project Management Professional (PMP) certification
Kronos WFC training courses
Additional Information
All your information will be kept confidential according to EEO guidelines.
All candidates who are authorized to work in US are encouraged to apply.
Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com
along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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