Operations Manager
Amphenol and its Affiliated Companies, Endwell, NY, United States
Overview
Job Title: Operations Manager — Location: Endicott, NY. We are seeking an experienced
Operations Manager
to lead strategic and day-to-day operations for our growing e-commerce and distribution business. This role oversees cross-functional areas including sales, warehouse operations, customer service, inventory management, and technology systems. The ideal candidate is a hands-on leader with strong business acumen, operational expertise, and a proven track record of driving results.
Key Responsibilities
Strategic & Operational Leadership
Lead the business unit strategy, planning, and daily operations to ensure alignment with overall goals.
Own the end-to-end customer process — from order to fulfillment to post-sale support
Define and monitor key performance indicators (KPIs) to optimize supplier performance, and customer satisfaction.
Develop and manage budgets, staffing plans, and performance objectives to drive operational success.
Operations & Process Improvement
Oversee daily operations across sales, purchasing, warehouse, call center, and planning
Drive inventory accuracy, supplier performance, fulfillment speed, and cost-efficiency
Launch and optimize promotions, newsletters, and digital marketing efforts
Ensure process discipline, quality control, and system integration across departments
Manage and coach cross-functional teams; promote accountability and high performance
Implement cross-training programs and support employee growth and engagement
Collaborate with legal on contracts, NDAs, and service agreements
Negotiate favorable vendor terms and manage supplier performance
Ensure compliance with company policies and mitigate legal/financial risks
Oversee the use and enhancement of Microsoft Dynamics GP and integrated systems (EDI, shipping, tax tools)
Partner with IT to lead upgrades, troubleshoot issues, and implement system improvements
Global Supply Chain Oversight
Manage international supplier relationships, with a focus on cost, product quality and on-time delivery.
Coordinate product updates and operational requirements across global teams to ensure alignment and seamless execution.
Qualifications
Bachelor’s degree or equivalent combination of education and experience
5–7 years of operations, business, or e-commerce leadership
Strong understanding of e-commerce operations, distribution/logistics, and customer experience strategy
Proven ability to lead cross functional teams and drive results in a fast-paced environment.
Proficiency in Microsoft Office and Dynamics GP; experience with EDI, tax, and shipping software
Excellent problem-solving, vendor negotiation, and contract management abilities
Experience collaborating with legal teams on contracts, compliance and risk management.
Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States.
Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status.
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Job Title: Operations Manager — Location: Endicott, NY. We are seeking an experienced
Operations Manager
to lead strategic and day-to-day operations for our growing e-commerce and distribution business. This role oversees cross-functional areas including sales, warehouse operations, customer service, inventory management, and technology systems. The ideal candidate is a hands-on leader with strong business acumen, operational expertise, and a proven track record of driving results.
Key Responsibilities
Strategic & Operational Leadership
Lead the business unit strategy, planning, and daily operations to ensure alignment with overall goals.
Own the end-to-end customer process — from order to fulfillment to post-sale support
Define and monitor key performance indicators (KPIs) to optimize supplier performance, and customer satisfaction.
Develop and manage budgets, staffing plans, and performance objectives to drive operational success.
Operations & Process Improvement
Oversee daily operations across sales, purchasing, warehouse, call center, and planning
Drive inventory accuracy, supplier performance, fulfillment speed, and cost-efficiency
Launch and optimize promotions, newsletters, and digital marketing efforts
Ensure process discipline, quality control, and system integration across departments
Manage and coach cross-functional teams; promote accountability and high performance
Implement cross-training programs and support employee growth and engagement
Collaborate with legal on contracts, NDAs, and service agreements
Negotiate favorable vendor terms and manage supplier performance
Ensure compliance with company policies and mitigate legal/financial risks
Oversee the use and enhancement of Microsoft Dynamics GP and integrated systems (EDI, shipping, tax tools)
Partner with IT to lead upgrades, troubleshoot issues, and implement system improvements
Global Supply Chain Oversight
Manage international supplier relationships, with a focus on cost, product quality and on-time delivery.
Coordinate product updates and operational requirements across global teams to ensure alignment and seamless execution.
Qualifications
Bachelor’s degree or equivalent combination of education and experience
5–7 years of operations, business, or e-commerce leadership
Strong understanding of e-commerce operations, distribution/logistics, and customer experience strategy
Proven ability to lead cross functional teams and drive results in a fast-paced environment.
Proficiency in Microsoft Office and Dynamics GP; experience with EDI, tax, and shipping software
Excellent problem-solving, vendor negotiation, and contract management abilities
Experience collaborating with legal teams on contracts, compliance and risk management.
Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States.
Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status.
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