Manager, Service ART Job at Rigaku Holdings Corporation in Cedar Park

Manager, Service ART page is loaded## Manager, Service ARTremote type: Not Remotelocations: Cedar Park , TXtime type: Full timeposted on: Posted Todayjob requisition id: JR00140**Join Rigaku in shaping a better world through new perspectives!**The Service Manager overseas field and depot service, customer and distributor support, and the overall operational performance of analytical instruments the company produces. This role involves managing a team of service engineers or technicians, coordinating with vendors and internal departments, ensuring regulatory compliance, and driving continuous improvement in service delivery and equipment uptime. A willingness to take on new responsibilities and travel are essential. This position is a full time position at our office located at 1405 Arrow Point Drive, Suite 1301 Cedar Park, TX 78613. Work hours are Monday thru Friday 8:00 AM - 5:00 PM with a one hour lunch break.DUTIES* Lead and manage service staff* Oversee installation, calibration, troubleshooting, and repair* Develop and implement preventive maintenance programs and service procedures.* Perform electronic set up, test, calibration, and troubleshooting of sold systems* In-House and field service (Domestic & International)* Maintain schedules to ensure timely service and minimal equipment downtime* Ensure high levels of customer satisfaction and timely resolution of service issues* Monitor and reconcile service inventory location* Ensure accurate service documentation and reporting in line with company and regulatory standards* Quote spares, service and service contracts* Customer and distributor support, written and verbal* Other duties as assignedQUALIFICATIONS* Degree in Electronics or similar discipline, equivalent experience will be considered* +5 years XRF service experience, combination of field and management preferred* Strong technical background* Field and in-house customer support experience required* Good documentation and follow-up skills* Ability to work independently, openly communicate with colleagues, and manage staff* Ability to learn to new products and software platforms as needed* Willingness to travel up to 50% of the time* Excellent communication, problem-solving, and organizational skills.* Windows Office experience required* Ability to work overtime as required* Ability to lift 50 lbs**#1 Top Workplace in the area.**
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