FCM - Meetings & Events - Business Development Manager - New York City, NY
FCM Meetings & Events, New York, NY, United States
Overview Business Development Manager
FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life. We pride ourselves in offering a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact. Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.
To learn more about FCM Meetings & Events, please review the opportunities described below.
About The Opportunity
We’re seeking a results-driven Business Development Manager to drive new business growth across small to enterprise-level clients in the meetings and events space. You’ll leverage our full suite of services (event management, venue sourcing, event technology, and strategic meetings management) to build a robust sales pipeline and close high-value accounts.
This is a new business-focused role centered on prospecting, relationship building, and acquiring new clients. You’ll deliver 5-10 client presentations weekly, manage complex sales cycles, and partner cross-functionally to ensure seamless client experiences from pitch to execution.
This is a full-time position with standard business hours of Monday – Friday, 9:00 AM – 5:30 PM.
Key Responsibilities
Sales & Business Development: Build and manage a healthy pipeline of new business opportunities aligned with FCM Meetings and Events service offerings
Sales & Business Development: Conduct 5-10 new business presentations weekly to prospective clients (in-person and virtual)
Sales & Business Development: Identify and pursue new business verticals to drive growth
Sales & Business Development: Develop customized event proposals, budgets, and Statements of Work (SOWs) from creation through sign-off and execution
Sales & Business Development: Identify cross-selling opportunities across Meetings & Events (M&E) services and other Flight Centre Travel Group (FCTG) brands
Sales & Business Development: Monitor market trends to identify business opportunities
Client Relationship Management: Serve as the primary point of contact for newly acquired clients
Client Relationship Management: Develop and maintain multi-level relationships within prospective and existing client organizations
Client Relationship Management: Build long-term partnerships by exceeding client expectations and responding promptly to concerns
Client Relationship Management: Leverage client satisfaction to generate referrals, reviews, and testimonials
Contract & Account Management: Prepare and negotiate Master Service Agreements (MSAs) with legal teams
Contract & Account Management: Maintain account strategies to retain key clients, achieve new business goals, and identify opportunities and risks
Reporting & Data Management: Forecast and track client account metrics to identify patterns and inform strategic recommendations
Reporting & Data Management: Create cross-event reports including event details, annual spend, and cost savings
Reporting & Data Management: Maintain accurate client information in Salesforce CRM and ensure all sales systems are properly monitored
Industry Engagement: Build relationships with key suppliers and business leaders internal and external to FCTG
Industry Engagement: Represent FCM at industry tradeshows and networking events
Collaboration & Teamwork: Coordinate with event operations teams to ensure consistent service delivery and smooth client transitions
Collaboration & Teamwork: Share information with Account Managers and Team Leaders to maintain a unified client approach
Collaboration & Teamwork: Participate in leadership meetings regarding account status, workflow, and business impacts
Collaboration & Teamwork: Follow client invoice/PO processes and ensure financial close-out per event and quarterly
Collaboration & Teamwork: Help cultivate an inclusive, safe, and accessible work environment for team members of all backgrounds
Strategic & Analytical Thinking: Analyze factors and scenarios that influence business success and event program integrity
Strategic & Analytical Thinking: Use data to identify patterns, forecast metrics, and make strategic recommendations that optimize client programs
Communication & Presentation: Communicate effectively across all channels and tailor messaging to diverse audiences
Communication & Presentation: Deliver engaging presentations with strong content, structure, and delivery
Problem-Solving: Demonstrate conflict resolution skills and remain calm under pressure
Problem-Solving: Think creatively, probe for deeper understanding, and leverage resources to achieve positive outcomes
Relationship Building & Collaboration: Build partnerships and develop consensus across cross-functional teams
Relationship Building & Collaboration: Inspire and empower team members while maintaining strong interpersonal skills with all stakeholders
Adaptability & Organization: Prioritize effectively and adapt quickly to changing needs while maintaining quality standards
Adaptability & Organization: Maintain composure during high-pressure situations
Attention to Detail: Ensure accuracy in all client documentation, budgets, contracts, and CRM record-keeping
Experience & Qualifications
Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field (or equivalent experience)
Minimum 2 years of B2B sales experience in meetings, events, conferences, or incentive management with proven track record of exceeding targets
Proficiency in CRM software, particularly Salesforce
Strong presentation skills with experience delivering to diverse audiences (in-person and virtual)
Experience developing event budgets, proposals, and Statements of Work
Excellent written and verbal communication skills
Ability to travel for client meetings, site visits, and tradeshows when needed
Ideal Candidate Will Also Have:
Experience with Strategic Meetings Management Programs (SMMP) or corporate meetings programs
Knowledge of event technology platforms and virtual/hybrid event solutions
Established network within the meetings and events industry
Active membership in professional associations (MPI, SITE, PCMA)
Work Perks & Benefits
Paid Time Off: Up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 holidays annually (prorated on hire)
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, and gender-affirming care
Insurance and disability benefits
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement
Employee Share Plan – purchase company stock with partial company match
Global career opportunities in a network of brands
Location
Location – New York City, NY
Compensation
Salary: We anticipate offering an annual salary of $75,000 - $80,000 plus commission/incentive earnings based on achievable targets. Salary is dependent on experience, location, and job requirements.
Application & Equal Opportunity
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Flight Centre Travel Group USA is an equal opportunity employer committed to providing a barrier-free recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience accessible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
Our philosophy: Our people. We are committed to equality of respect, dignity, and opportunity for all employees and value an inclusive workplace that reflects the diversity of our society. We are an affirmative action and equal opportunity employer.
Evidence of awards and recognition may be included here as applicable.
#J-18808-Ljbffr
FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life. We pride ourselves in offering a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact. Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.
To learn more about FCM Meetings & Events, please review the opportunities described below.
About The Opportunity
We’re seeking a results-driven Business Development Manager to drive new business growth across small to enterprise-level clients in the meetings and events space. You’ll leverage our full suite of services (event management, venue sourcing, event technology, and strategic meetings management) to build a robust sales pipeline and close high-value accounts.
This is a new business-focused role centered on prospecting, relationship building, and acquiring new clients. You’ll deliver 5-10 client presentations weekly, manage complex sales cycles, and partner cross-functionally to ensure seamless client experiences from pitch to execution.
This is a full-time position with standard business hours of Monday – Friday, 9:00 AM – 5:30 PM.
Key Responsibilities
Sales & Business Development: Build and manage a healthy pipeline of new business opportunities aligned with FCM Meetings and Events service offerings
Sales & Business Development: Conduct 5-10 new business presentations weekly to prospective clients (in-person and virtual)
Sales & Business Development: Identify and pursue new business verticals to drive growth
Sales & Business Development: Develop customized event proposals, budgets, and Statements of Work (SOWs) from creation through sign-off and execution
Sales & Business Development: Identify cross-selling opportunities across Meetings & Events (M&E) services and other Flight Centre Travel Group (FCTG) brands
Sales & Business Development: Monitor market trends to identify business opportunities
Client Relationship Management: Serve as the primary point of contact for newly acquired clients
Client Relationship Management: Develop and maintain multi-level relationships within prospective and existing client organizations
Client Relationship Management: Build long-term partnerships by exceeding client expectations and responding promptly to concerns
Client Relationship Management: Leverage client satisfaction to generate referrals, reviews, and testimonials
Contract & Account Management: Prepare and negotiate Master Service Agreements (MSAs) with legal teams
Contract & Account Management: Maintain account strategies to retain key clients, achieve new business goals, and identify opportunities and risks
Reporting & Data Management: Forecast and track client account metrics to identify patterns and inform strategic recommendations
Reporting & Data Management: Create cross-event reports including event details, annual spend, and cost savings
Reporting & Data Management: Maintain accurate client information in Salesforce CRM and ensure all sales systems are properly monitored
Industry Engagement: Build relationships with key suppliers and business leaders internal and external to FCTG
Industry Engagement: Represent FCM at industry tradeshows and networking events
Collaboration & Teamwork: Coordinate with event operations teams to ensure consistent service delivery and smooth client transitions
Collaboration & Teamwork: Share information with Account Managers and Team Leaders to maintain a unified client approach
Collaboration & Teamwork: Participate in leadership meetings regarding account status, workflow, and business impacts
Collaboration & Teamwork: Follow client invoice/PO processes and ensure financial close-out per event and quarterly
Collaboration & Teamwork: Help cultivate an inclusive, safe, and accessible work environment for team members of all backgrounds
Strategic & Analytical Thinking: Analyze factors and scenarios that influence business success and event program integrity
Strategic & Analytical Thinking: Use data to identify patterns, forecast metrics, and make strategic recommendations that optimize client programs
Communication & Presentation: Communicate effectively across all channels and tailor messaging to diverse audiences
Communication & Presentation: Deliver engaging presentations with strong content, structure, and delivery
Problem-Solving: Demonstrate conflict resolution skills and remain calm under pressure
Problem-Solving: Think creatively, probe for deeper understanding, and leverage resources to achieve positive outcomes
Relationship Building & Collaboration: Build partnerships and develop consensus across cross-functional teams
Relationship Building & Collaboration: Inspire and empower team members while maintaining strong interpersonal skills with all stakeholders
Adaptability & Organization: Prioritize effectively and adapt quickly to changing needs while maintaining quality standards
Adaptability & Organization: Maintain composure during high-pressure situations
Attention to Detail: Ensure accuracy in all client documentation, budgets, contracts, and CRM record-keeping
Experience & Qualifications
Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field (or equivalent experience)
Minimum 2 years of B2B sales experience in meetings, events, conferences, or incentive management with proven track record of exceeding targets
Proficiency in CRM software, particularly Salesforce
Strong presentation skills with experience delivering to diverse audiences (in-person and virtual)
Experience developing event budgets, proposals, and Statements of Work
Excellent written and verbal communication skills
Ability to travel for client meetings, site visits, and tradeshows when needed
Ideal Candidate Will Also Have:
Experience with Strategic Meetings Management Programs (SMMP) or corporate meetings programs
Knowledge of event technology platforms and virtual/hybrid event solutions
Established network within the meetings and events industry
Active membership in professional associations (MPI, SITE, PCMA)
Work Perks & Benefits
Paid Time Off: Up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 holidays annually (prorated on hire)
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, and gender-affirming care
Insurance and disability benefits
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement
Employee Share Plan – purchase company stock with partial company match
Global career opportunities in a network of brands
Location
Location – New York City, NY
Compensation
Salary: We anticipate offering an annual salary of $75,000 - $80,000 plus commission/incentive earnings based on achievable targets. Salary is dependent on experience, location, and job requirements.
Application & Equal Opportunity
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Flight Centre Travel Group USA is an equal opportunity employer committed to providing a barrier-free recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience accessible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
Our philosophy: Our people. We are committed to equality of respect, dignity, and opportunity for all employees and value an inclusive workplace that reflects the diversity of our society. We are an affirmative action and equal opportunity employer.
Evidence of awards and recognition may be included here as applicable.
#J-18808-Ljbffr