Community Manager - Raleigh, NC
Cedar Management Group, Cary, NC, United States
Description
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job‑related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
Proficient with Google Suite applications including Gmail, Docs and Sheets
Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co‑workers and generally enjoy working with a diverse clientele
Strong interpersonal, written and verbal communication skills required
Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
Strong decision‑making, organizational and problem‑solving skills
Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items
Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening)
Ability to effectively manage multiple client relationships simultaneously
Prepare all meeting material packets for above mentioned meetings
Create budgets for communities in portfolio
Obtain and negotiate all vendor contracts (landscaping, maintenance etc.)
Review, interpret and ensure compliance with HOA documentation
Review, interpret and answer questions on financial documents
Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues
Document and retain all communications between the Community Board Members, Vendors and Support Teams
Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
Research and obtain information to resolve homeowners’ needs
Conduct follow‑up on specific requests made to agent by homeowners
File paperwork
Other tasks as assigned
Requirements
Strong communication skills
Strong ability to multitask
Strong ability to pay attention to detail
Retain and recall a large amount of detailed information
Move quickly and efficiently through assigned workloads
Demonstrate the ability to manage time to maximize the maintenance of ongoing client relationships
Appropriate conduct for a business atmosphere
Clearly comprehend information over the telephone
Utilize general office equipment (telephone, fax, copy machine)
Proper grammar
Prior HOA experience is a plus
General understanding of HOA documents helpful
Bi‑lingual helpful
Education and Training
High School Diploma
2–5 years related experience; or equivalent combination of education and experience
CMCA, AMS or PCAM Designation preferred
Adaptability
Adapts to changing work demands
Stays focused on own work when faced with challenges and/or difficulties
Stays open to and learns from feedback
Physical Activities
Moves, lifts, carries supplies weighing less than 20 pounds without assistance
Creates documents, reports, etc. using a computer
Ability to enter and locate information on a computer
Visually verify and/or read information
Sits for an extended period of time
Must be physically present in the office as business dictates
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This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job‑related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
Proficient with Google Suite applications including Gmail, Docs and Sheets
Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co‑workers and generally enjoy working with a diverse clientele
Strong interpersonal, written and verbal communication skills required
Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
Strong decision‑making, organizational and problem‑solving skills
Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items
Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening)
Ability to effectively manage multiple client relationships simultaneously
Prepare all meeting material packets for above mentioned meetings
Create budgets for communities in portfolio
Obtain and negotiate all vendor contracts (landscaping, maintenance etc.)
Review, interpret and ensure compliance with HOA documentation
Review, interpret and answer questions on financial documents
Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues
Document and retain all communications between the Community Board Members, Vendors and Support Teams
Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
Research and obtain information to resolve homeowners’ needs
Conduct follow‑up on specific requests made to agent by homeowners
File paperwork
Other tasks as assigned
Requirements
Strong communication skills
Strong ability to multitask
Strong ability to pay attention to detail
Retain and recall a large amount of detailed information
Move quickly and efficiently through assigned workloads
Demonstrate the ability to manage time to maximize the maintenance of ongoing client relationships
Appropriate conduct for a business atmosphere
Clearly comprehend information over the telephone
Utilize general office equipment (telephone, fax, copy machine)
Proper grammar
Prior HOA experience is a plus
General understanding of HOA documents helpful
Bi‑lingual helpful
Education and Training
High School Diploma
2–5 years related experience; or equivalent combination of education and experience
CMCA, AMS or PCAM Designation preferred
Adaptability
Adapts to changing work demands
Stays focused on own work when faced with challenges and/or difficulties
Stays open to and learns from feedback
Physical Activities
Moves, lifts, carries supplies weighing less than 20 pounds without assistance
Creates documents, reports, etc. using a computer
Ability to enter and locate information on a computer
Visually verify and/or read information
Sits for an extended period of time
Must be physically present in the office as business dictates
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