Audience Services Representative Job at Los Angeles Philharmonic in Los Angeles
Los Angeles Philharmonic, Los Angeles, CA, United States
Position : Audience Services Representative
(Local 857 Treasurers & Ticket Sellers Union)
Department: Customer Engagement
FLSA
Grade:
Part-Time, Non-Exempt
Salary:
$21.36-$24.72/hour
Position Summary:
Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.
Position Elements:
Provide high-level customer service to resolve complex or difficult customer inquiries by phone, letter, live chat and e-mail
Enter customer feedback into patron database
Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
Provide helpful information, including suggestions for events, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and events
Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
Assist with database maintenance, add accounts in ticketing system, and correct patron information
Take reservations for free admission events
Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
Compose and distribute periodic customer comment reports
Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
Guide patrons through their online interactions with all pertinent web portals
Assist Patron Services Manager as needed
Other duties as assigned
Relationships:
Reports To: Audience Services Manager
Interacts With: Patron Services
The Music Center and LA Phil venue Operations teams
Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office
Assistant Director, Sales and Customer Engagement
Philanthropy
Marketing
Other LAPA staff as needed
Patrons
Position Requirements:
2-3 years of experience in the customer service field
Previous ticketing experience preferable
Flexible schedule required for day, evening, and weekend shifts
Ability to work nights and weekend shifts, specifically Friday and Saturday
Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
Computer proficient in Microsoft Office and Windows Operating System
Ability to think quickly and creatively problem-solve
Excellent verbal and written communication skills
Ability to type 40 wpm
Superior interpersonal manners
Excellent organizational skills
Knowledge and have a passion for the arts is a plus
Secondary language is essential
Updated 03/2026
The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Equal Employment Opportunity Policy
The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.
(Local 857 Treasurers & Ticket Sellers Union)
Department: Customer Engagement
FLSA
Grade:
Part-Time, Non-Exempt
Salary:
$21.36-$24.72/hour
Position Summary:
Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.
Position Elements:
Provide high-level customer service to resolve complex or difficult customer inquiries by phone, letter, live chat and e-mail
Enter customer feedback into patron database
Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
Provide helpful information, including suggestions for events, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and events
Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
Assist with database maintenance, add accounts in ticketing system, and correct patron information
Take reservations for free admission events
Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
Compose and distribute periodic customer comment reports
Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
Guide patrons through their online interactions with all pertinent web portals
Assist Patron Services Manager as needed
Other duties as assigned
Relationships:
Reports To: Audience Services Manager
Interacts With: Patron Services
The Music Center and LA Phil venue Operations teams
Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office
Assistant Director, Sales and Customer Engagement
Philanthropy
Marketing
Other LAPA staff as needed
Patrons
Position Requirements:
2-3 years of experience in the customer service field
Previous ticketing experience preferable
Flexible schedule required for day, evening, and weekend shifts
Ability to work nights and weekend shifts, specifically Friday and Saturday
Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
Computer proficient in Microsoft Office and Windows Operating System
Ability to think quickly and creatively problem-solve
Excellent verbal and written communication skills
Ability to type 40 wpm
Superior interpersonal manners
Excellent organizational skills
Knowledge and have a passion for the arts is a plus
Secondary language is essential
Updated 03/2026
The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Equal Employment Opportunity Policy
The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.