Seattle Theatre Group is hiring: Audience Services Representative 1 in Seattle
Seattle Theatre Group, Seattle, WA, United States
Seattle Theatre Group
911 Pine St
Seattle, WA 98101, USA
The Audience Services Representative 1 provides excellent internal and external customer service working live shows. Duties include handling ticket sales, Will Call ticket distribution and other operational needs. Shifts will primarily occur at our five city venues: The Paramount, Moore, Neptune and 5th Avenue Theatres, and Kerry Hall, as well as our outdoor concert venue Remlinger Farms in Carnation, WA.
This position requires evening and weekend shifts, with schedules set one month in advance. The number of hours worked each week may vary depending on the volume of performances. Although most events are planned well in advance, some may occur on short notice. This casual part-time position earns between $22-$26.40/ hour (midpoint $24.20) depending on experience and accrues paid sick leave. It is not our practice to hire at the top of the range.
ALL STG POSITIONS STG employees are committed to ensuring that our patrons’ experience with us is unsurpassed. We build lasting relationships with our patrons and hold ourselves accountable for the quality of those relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES Handle ticket sales and Will Call at the box office window
Distribute extra items such as laminates and VIP vouchers when needed
Assist with all customer service needs including troubleshooting ticket issues
Address general patron questions in person
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS Prior box office or performing arts venue experience preferred
Knowledge of Ticketmaster Archtics or other ticketing applications preferred
Consistent and punctual attendance is required
Demonstrated customer service experience required
Must be available every weekend when shows are scheduled
Must be available evenings and holidays as needed
Ability to take direction and work independently
PC skills and ability to learn new software
Basic math and accounting proficiency
Spanish language skills a plus
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS Vision – corrected vision close to 20/20 is necessary to use the computer screen effectively
Sitting/Standing/Walking – about 50% of the time is spent seated at a desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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911 Pine St
Seattle, WA 98101, USA
The Audience Services Representative 1 provides excellent internal and external customer service working live shows. Duties include handling ticket sales, Will Call ticket distribution and other operational needs. Shifts will primarily occur at our five city venues: The Paramount, Moore, Neptune and 5th Avenue Theatres, and Kerry Hall, as well as our outdoor concert venue Remlinger Farms in Carnation, WA.
This position requires evening and weekend shifts, with schedules set one month in advance. The number of hours worked each week may vary depending on the volume of performances. Although most events are planned well in advance, some may occur on short notice. This casual part-time position earns between $22-$26.40/ hour (midpoint $24.20) depending on experience and accrues paid sick leave. It is not our practice to hire at the top of the range.
ALL STG POSITIONS STG employees are committed to ensuring that our patrons’ experience with us is unsurpassed. We build lasting relationships with our patrons and hold ourselves accountable for the quality of those relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES Handle ticket sales and Will Call at the box office window
Distribute extra items such as laminates and VIP vouchers when needed
Assist with all customer service needs including troubleshooting ticket issues
Address general patron questions in person
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS Prior box office or performing arts venue experience preferred
Knowledge of Ticketmaster Archtics or other ticketing applications preferred
Consistent and punctual attendance is required
Demonstrated customer service experience required
Must be available every weekend when shows are scheduled
Must be available evenings and holidays as needed
Ability to take direction and work independently
PC skills and ability to learn new software
Basic math and accounting proficiency
Spanish language skills a plus
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS Vision – corrected vision close to 20/20 is necessary to use the computer screen effectively
Sitting/Standing/Walking – about 50% of the time is spent seated at a desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr