Audio Visual Specialist Job at Greenberg Traurig, LLP in Atlanta
Greenberg Traurig, LLP, Atlanta, GA, United States
Overview
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as an Audio Visual Specialist located in our Atlanta office.
This role will be based in our Atlanta office, on an in-office basis. This role reports to the Director of Enterprise Audio Visual.
Position Summary
The function of the Audio Visual Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the Director of Enterprise Audio Visual and works directly with hospitality and other client services. The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends and holidays.
Key Responsibilities
Coordinates audio/video calls with vendors, other offices and clients
Operates and supports audiovisual systems
Consults on, analyzes and configures the proper audiovisual components required for each event
Manages, maintains and troubleshoots audiovisual equipment and components
Attends meetings to discuss events and establishes audiovisual needs
Documents and maintains audiovisual requirements per event
Performs proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
Tracks client support requests and system failures
Escalates complex issues to advance support service teams and vendors
Creates, edits and maintains training materials regarding common operations and support issues
Edits video recordings
Qualifications
Skills & Competencies
Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments
Excellent customer service skills and strives to exceed client expectations
Strong communication skills, including active listening and the ability to convey information clearly in both written and verbal communication
Ability to resolve moderately complex issues or suggest alternative solutions
Education & Prior Experience
High School Diploma is required; Associate’s or Bachelor’s Degree preferred
3+ years of audiovisual experience desired
Q-SYS Level 1 certification required
Q-SYS Level 2 certification preferred
Experience with customer service or hospitality experience preferred
Experience in the following, but not limited to, is highly recommended:
Audio/Digital audio/playback/record systems
Video/Digital video/playback/record systems
Video Wall Management & Calibration
Video editing software
Advanced Lighting - Dimming and Lighting Controls
Power Speakers
Channeling of microphones
Wireless, Handheld, Lavaliere Microphones
Push to Talk Systems
4 -24 Channel Mixers
Set up of broadcast cameras
Basic Electrical and Power Distribution
IP Addressing knowledge
Switches and basic networking skills
Wireless Networking/Troubleshooting
Standard troubleshooting skills related to desktop computer hardware and software
Dante
Shure products and software
Technology
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
Extensive knowledge of Video Matrix systems and AV Switchers
General knowledge of computer hardware, software support and Windows operating system
Basic understanding of networking devices, cabling and associated troubleshooting
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
#J-18808-Ljbffr
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as an Audio Visual Specialist located in our Atlanta office.
This role will be based in our Atlanta office, on an in-office basis. This role reports to the Director of Enterprise Audio Visual.
Position Summary
The function of the Audio Visual Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the Director of Enterprise Audio Visual and works directly with hospitality and other client services. The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends and holidays.
Key Responsibilities
Coordinates audio/video calls with vendors, other offices and clients
Operates and supports audiovisual systems
Consults on, analyzes and configures the proper audiovisual components required for each event
Manages, maintains and troubleshoots audiovisual equipment and components
Attends meetings to discuss events and establishes audiovisual needs
Documents and maintains audiovisual requirements per event
Performs proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
Tracks client support requests and system failures
Escalates complex issues to advance support service teams and vendors
Creates, edits and maintains training materials regarding common operations and support issues
Edits video recordings
Qualifications
Skills & Competencies
Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments
Excellent customer service skills and strives to exceed client expectations
Strong communication skills, including active listening and the ability to convey information clearly in both written and verbal communication
Ability to resolve moderately complex issues or suggest alternative solutions
Education & Prior Experience
High School Diploma is required; Associate’s or Bachelor’s Degree preferred
3+ years of audiovisual experience desired
Q-SYS Level 1 certification required
Q-SYS Level 2 certification preferred
Experience with customer service or hospitality experience preferred
Experience in the following, but not limited to, is highly recommended:
Audio/Digital audio/playback/record systems
Video/Digital video/playback/record systems
Video Wall Management & Calibration
Video editing software
Advanced Lighting - Dimming and Lighting Controls
Power Speakers
Channeling of microphones
Wireless, Handheld, Lavaliere Microphones
Push to Talk Systems
4 -24 Channel Mixers
Set up of broadcast cameras
Basic Electrical and Power Distribution
IP Addressing knowledge
Switches and basic networking skills
Wireless Networking/Troubleshooting
Standard troubleshooting skills related to desktop computer hardware and software
Dante
Shure products and software
Technology
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
Extensive knowledge of Video Matrix systems and AV Switchers
General knowledge of computer hardware, software support and Windows operating system
Basic understanding of networking devices, cabling and associated troubleshooting
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
#J-18808-Ljbffr