Audio Visual Specialist Job at 24 Seven Talent in Washington
24 Seven Talent, Washington, DC, United States
Location: Washington, DC (Onsite)
Contract Duration: Through June 30, 2026
Schedule: Monday–Friday, 7:00 AM – 4:00 PM (occasional schedule flexibility required)
Position Overview
This onsite role provides comprehensive audio-visual (AV), video teleconferencing (VTC), and desktop support within a corporate enterprise environment. The position is responsible for ensuring seamless meeting experiences, maintaining AV/VTC systems, and delivering responsive Tier 2 technical support to end users, including executive-level stakeholders.
Key Responsibilities
Provide day-to-day AV/VTC support by managing help desk tickets and responding to phone-based support requests
Set up, monitor, and troubleshoot video conferencing sessions and presentation technology
Deliver in-room technical support for meetings, events, and presentations (onsite and offsite)
Maintain system readiness dashboards and ensure all AV/VTC equipment is fully operational
Perform routine preventative maintenance and testing of AV/VTC systems, including presentation laptops and auditorium lighting
Track and document all maintenance and service activities from initiation through completion
Coordinate conference room setup, inspections, inventory management, and equipment preparation
Support special events and provide AV coordination as needed
Train end users and administrators on AV systems and presentation tools
Partner with leadership to assess and support conference room and AV project needs
IT Support Responsibilities
Provide Tier 2 desktop support for hardware, software, and network connectivity issues
Troubleshoot Windows 11 systems, mobile devices, printers, and other peripherals
Support collaboration tools, remote access platforms, and telephony systems
Assist with Active Directory, device provisioning, and IT asset management
Deliver both in-person and remote technical support, including for VIP users
Support mobile applications, authentication tools, and security-related technologies
Required Qualifications
3+ years of experience supporting end users in a corporate or enterprise environment
Hands‑on experience with AV/VTC systems and conference room technologies
Strong troubleshooting skills across Windows environments and common enterprise tools
Proficiency with Microsoft Office (Word, Excel, PowerPoint), Outlook, and Microsoft Teams
Experience with remote support tools (e.g., Bomgar or similar)
Familiarity with Active Directory and IT asset management processes
Excellent communication skills and strong attention to detail
Ability to lift up to 25 pounds
Preferred Qualifications
2–4 years of college education or equivalent experience
Certifications such as MCSA, A+, Network+, or ITIL v4 Foundation
Experience with Mac OS troubleshooting
Familiarity with ticketing systems such as Cherwell
Experience supporting executive-level users
Knowledge of shipping/receiving systems (e.g., FedEx tools)
Flexibility to support escalations outside standard business hours
Additional Information
This is a fully onsite position with no remote option
Occasional schedule adjustments may be required to support business needs and escalations
Collaboration with global teams may require flexibility across time zones
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Contract Duration: Through June 30, 2026
Schedule: Monday–Friday, 7:00 AM – 4:00 PM (occasional schedule flexibility required)
Position Overview
This onsite role provides comprehensive audio-visual (AV), video teleconferencing (VTC), and desktop support within a corporate enterprise environment. The position is responsible for ensuring seamless meeting experiences, maintaining AV/VTC systems, and delivering responsive Tier 2 technical support to end users, including executive-level stakeholders.
Key Responsibilities
Provide day-to-day AV/VTC support by managing help desk tickets and responding to phone-based support requests
Set up, monitor, and troubleshoot video conferencing sessions and presentation technology
Deliver in-room technical support for meetings, events, and presentations (onsite and offsite)
Maintain system readiness dashboards and ensure all AV/VTC equipment is fully operational
Perform routine preventative maintenance and testing of AV/VTC systems, including presentation laptops and auditorium lighting
Track and document all maintenance and service activities from initiation through completion
Coordinate conference room setup, inspections, inventory management, and equipment preparation
Support special events and provide AV coordination as needed
Train end users and administrators on AV systems and presentation tools
Partner with leadership to assess and support conference room and AV project needs
IT Support Responsibilities
Provide Tier 2 desktop support for hardware, software, and network connectivity issues
Troubleshoot Windows 11 systems, mobile devices, printers, and other peripherals
Support collaboration tools, remote access platforms, and telephony systems
Assist with Active Directory, device provisioning, and IT asset management
Deliver both in-person and remote technical support, including for VIP users
Support mobile applications, authentication tools, and security-related technologies
Required Qualifications
3+ years of experience supporting end users in a corporate or enterprise environment
Hands‑on experience with AV/VTC systems and conference room technologies
Strong troubleshooting skills across Windows environments and common enterprise tools
Proficiency with Microsoft Office (Word, Excel, PowerPoint), Outlook, and Microsoft Teams
Experience with remote support tools (e.g., Bomgar or similar)
Familiarity with Active Directory and IT asset management processes
Excellent communication skills and strong attention to detail
Ability to lift up to 25 pounds
Preferred Qualifications
2–4 years of college education or equivalent experience
Certifications such as MCSA, A+, Network+, or ITIL v4 Foundation
Experience with Mac OS troubleshooting
Familiarity with ticketing systems such as Cherwell
Experience supporting executive-level users
Knowledge of shipping/receiving systems (e.g., FedEx tools)
Flexibility to support escalations outside standard business hours
Additional Information
This is a fully onsite position with no remote option
Occasional schedule adjustments may be required to support business needs and escalations
Collaboration with global teams may require flexibility across time zones
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