Service Manager II - Watertown, MA
Vipauto, Watertown, MA, United States
275 Arsenal St, Watertown, MA02472, USA
Job Description
Posted Tuesday, December 16, 2025 at 5:00 AM
Reporting To
Service Manager
Employment Classification
Exempt
General Summary
The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.
Essential Duties & Responsibilities
Make safety the #1 priority: follow policies, complete training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Carry out all required duties and responsibilities of the Assistant Manager position.
Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
Hire the best associates in the area.
Develop a superior team.
Ensure all associates have taken and passed all required LMS training, completed vendor training, and have T.I.A basic automotive service certification.
Coach associates through structured sessions and support their career paths.
Sign up associates for ASE certifications and provide study material.
Schedule the team to meet customer needs during all hours of operation.
Communicate effectively through daily huddles and bi-monthly meetings.
Monitor e‑mail for appointments and communication.
Train, support, and deliver the 5 for 5 process for customer education.
Control dispatching and assignment of work orders to technicians based on availability and scope.
Attend off‑site meetings and training sessions as required (typically several times per year).
Facility and Equipment Maintenance.
Maintain satisfactory appearance, condition, and compliance with security, safety, and environmental codes.
Ensure equipment is functional and well‑maintained.
Prepare the location, service desk, and equipment daily, and secure them after hours.
Keep the service department clean throughout the day.
Inspect the waiting area and parking lot daily before opening.
Document any facility or equipment issues in the database.
Procedural Compliance.
Enforce strict compliance with the service Code of Ethics and all applicable regulations.
Additional Responsibilities (Performs other functions as required.)
Communicate with other management levels to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.
Performance Measurement
The SMII supports the Service Manager in helping the team achieve all targeted performance levels as outlined by leadership through daily, weekly, and monthly reports.
Standard Management Work Week
Schedule: The standard expectation is a 5‑day work week with a minimum of 50 hours per week.
Attendance: Arrive prior to each shift, be ready to perform duties at shift start, and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Strong people management and leadership skills; motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time‑management skills.
Comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two‑year college or technical school program (recommended).
Or an equivalent combination of education and experience.
Proven Results, Certificates, Lic/or Registrations
Current, valid driver’s license issued in the state of residence.
Ase Certification P2 – Parts Specialist (recommended).
\>Ase Certification G1 – Maintenance and light repair (recommended).
State Inspection License required (where applicable).
Essential Job Functions
The work environment characteristics described here are representative of those associated with performing the essential functions of the SMII job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. within an indoor service department (generally 800‑2500 sq. ft.) that opens to the outdoors via overhead doors. While performing duties, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending on the type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
Less than 1/3 of Time:
Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling.
1/3 to 2/3 of Time:
Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling.
More than 2/3 of Time:
Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling.
More than 21 lbs. > 1/3 of Time, 20 lbs. 1/3 to 2/3 of Time.
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Acknowledgement
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
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Job Description
Posted Tuesday, December 16, 2025 at 5:00 AM
Reporting To
Service Manager
Employment Classification
Exempt
General Summary
The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving in place of an Assistant Manager as a permanent member of a VIP team. An SMII has been identified as having a high potential to develop into a successful Service Manager in the future. The SMII is in development to be prepared to lead a team to ensure effective operation in serving customers at their location. The SMII ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The SMII will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.
Essential Duties & Responsibilities
Make safety the #1 priority: follow policies, complete training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Carry out all required duties and responsibilities of the Assistant Manager position.
Learn the VIP way of building an extraordinary team that delivers a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
Hire the best associates in the area.
Develop a superior team.
Ensure all associates have taken and passed all required LMS training, completed vendor training, and have T.I.A basic automotive service certification.
Coach associates through structured sessions and support their career paths.
Sign up associates for ASE certifications and provide study material.
Schedule the team to meet customer needs during all hours of operation.
Communicate effectively through daily huddles and bi-monthly meetings.
Monitor e‑mail for appointments and communication.
Train, support, and deliver the 5 for 5 process for customer education.
Control dispatching and assignment of work orders to technicians based on availability and scope.
Attend off‑site meetings and training sessions as required (typically several times per year).
Facility and Equipment Maintenance.
Maintain satisfactory appearance, condition, and compliance with security, safety, and environmental codes.
Ensure equipment is functional and well‑maintained.
Prepare the location, service desk, and equipment daily, and secure them after hours.
Keep the service department clean throughout the day.
Inspect the waiting area and parking lot daily before opening.
Document any facility or equipment issues in the database.
Procedural Compliance.
Enforce strict compliance with the service Code of Ethics and all applicable regulations.
Additional Responsibilities (Performs other functions as required.)
Communicate with other management levels to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.
Performance Measurement
The SMII supports the Service Manager in helping the team achieve all targeted performance levels as outlined by leadership through daily, weekly, and monthly reports.
Standard Management Work Week
Schedule: The standard expectation is a 5‑day work week with a minimum of 50 hours per week.
Attendance: Arrive prior to each shift, be ready to perform duties at shift start, and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Strong people management and leadership skills; motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time‑management skills.
Comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two‑year college or technical school program (recommended).
Or an equivalent combination of education and experience.
Proven Results, Certificates, Lic/or Registrations
Current, valid driver’s license issued in the state of residence.
Ase Certification P2 – Parts Specialist (recommended).
\>Ase Certification G1 – Maintenance and light repair (recommended).
State Inspection License required (where applicable).
Essential Job Functions
The work environment characteristics described here are representative of those associated with performing the essential functions of the SMII job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. within an indoor service department (generally 800‑2500 sq. ft.) that opens to the outdoors via overhead doors. While performing duties, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending on the type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
Less than 1/3 of Time:
Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling.
1/3 to 2/3 of Time:
Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling.
More than 2/3 of Time:
Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling.
More than 21 lbs. > 1/3 of Time, 20 lbs. 1/3 to 2/3 of Time.
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Acknowledgement
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
#J-18808-Ljbffr