Front Desk Agent | Dubois Fairfield Inn

Shaner Hotels has an amazing opportunity at our DuBois Fairfield Inn & Suites located in DuBois, Pennsylvania. The 91-room Fairfield Inn & Suites DuBois is located off I-80.We offer our guests free hot breakfast, free Wi-Fi, fitness and business centers, and guest laundry.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Handle guest complaints ensuring guest satisfaction.


• Process all check-ins and check-outs according to established hotel requirements.


• Adhere to payment, cash handling and credit policies/procedures.


• Generate, print, and distribute daily reports to designated departments/personnel.


• Resolve discrepancies on the room status report with Housekeeping.


• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.


• Minimum one year customer service experience; previous hotel experience preferred.


• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.


• Computer experience preferred.


• Bilingual English/Spanish a plus.


• Knowledge of local activities and attractions appropriate for clientele.