Aetos Systems is hiring: Comm Controller (Communication Dispatcher) in Merritt I
Aetos Systems, Merritt Island, FL, United States
Comm Controller (Communication Dispatcher)
Aetos Systems, Inc. was founded in early 2007 to provide a unique work experience. Employees are the foundation of our business. Our leaders work hard every day to empower and support our employees in the development of their careers, giving back to their community, and providing their expertise and innovations to our customers - solving real-world business problems. Our culture focuses on our people -- our strongest asset -- ensuring they have an environment to provide best-in-class service and solutions to our customers. We always strive to do the right thing.
In this role, you will support critical NASA efforts, contributing to the next phase of human space exploration and advancing the return of astronauts to the Moon.
The Comm Controller (Communication Dispatcher) will be the primary contact point for identifying, assessing, scheduling, notifying, and furnishing required communications support to affected organizations, including the Kennedy Space Center (KSC), Cape Canaveral Space Force Station (CCSFS), other NASA centers, and international customers.
This is a represented staff position with the IBEW Union.
Duties/Responsibilities
Works with the test team when identifying outages, mission support requirements, and communication console control support.
Monitor communication systems status.
Monitor and control electronic facility access and control communication room facility.
Monitor and coordinate communications systems problems and issues during natural and man-made disasters.
Communicates, ascertains, and answers customer requests or inquiries concerning specific communication issues or problems and determines corrective action needed.
Translates or deciphers customer issues, problems, or work requirements so they can be scheduled and worked by the appropriate organization.
Based on the work requirements, issues or problems; generates work orders or trouble tickets for resolution.
Determines which organizations are affected and coordinates resources between organizations.
Operates communication control console system to receive and process trouble reports, coordinate circuit and equipment power outages with affected organizations.
Collaborates and works with customers, engineers, technicians, and field system specialists in resolving communication issues and work requirements.
Provide, update and maintain all required documentation, reports, and logs etc., manually or in electronic databases.
Make recommendations to improve work quality, efficiencies, and productivity.
Adhere to OSHA, NASA, Company and customer safety requirements.
May assist in training others.
When required, can perform the principal duties contained in the Production Control Coordinator position.
When required, can perform principal duties contained in the Telephone Operator position.
Aetos Systems, Inc. was founded in early 2007 to provide a unique work experience. Employees are the foundation of our business. Our leaders work hard every day to empower and support our employees in the development of their careers, giving back to their community, and providing their expertise and innovations to our customers - solving real-world business problems. Our culture focuses on our people -- our strongest asset -- ensuring they have an environment to provide best-in-class service and solutions to our customers. We always strive to do the right thing.
In this role, you will support critical NASA efforts, contributing to the next phase of human space exploration and advancing the return of astronauts to the Moon.
The Comm Controller (Communication Dispatcher) will be the primary contact point for identifying, assessing, scheduling, notifying, and furnishing required communications support to affected organizations, including the Kennedy Space Center (KSC), Cape Canaveral Space Force Station (CCSFS), other NASA centers, and international customers.
This is a represented staff position with the IBEW Union.
Duties/Responsibilities
Works with the test team when identifying outages, mission support requirements, and communication console control support.
Monitor communication systems status.
Monitor and control electronic facility access and control communication room facility.
Monitor and coordinate communications systems problems and issues during natural and man-made disasters.
Communicates, ascertains, and answers customer requests or inquiries concerning specific communication issues or problems and determines corrective action needed.
Translates or deciphers customer issues, problems, or work requirements so they can be scheduled and worked by the appropriate organization.
Based on the work requirements, issues or problems; generates work orders or trouble tickets for resolution.
Determines which organizations are affected and coordinates resources between organizations.
Operates communication control console system to receive and process trouble reports, coordinate circuit and equipment power outages with affected organizations.
Collaborates and works with customers, engineers, technicians, and field system specialists in resolving communication issues and work requirements.
Provide, update and maintain all required documentation, reports, and logs etc., manually or in electronic databases.
Make recommendations to improve work quality, efficiencies, and productivity.
Adhere to OSHA, NASA, Company and customer safety requirements.
May assist in training others.
When required, can perform the principal duties contained in the Production Control Coordinator position.
When required, can perform principal duties contained in the Telephone Operator position.