Enterprise & Operations Communication Associate Job at ZS Associates in Chicago

About ZS
ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Role Overview
At the direction of the Enterprise & Operations Communication Senior Lead, you will support the creation and execution of communication and change‑enablement strategies that engage our people and drive organizational transformation. This role calls for exceptional communication, strong organization and prioritization, agility to pivot quickly, and the ability to connect the big picture to the details.

The ideal candidate can write for diverse audiences and platforms and has a track record of building and sustaining strong stakeholder relationships.

What you’ll do

Draft and execute communication tactics that inform, engage and inspire ZSers to take action around global and regional operational initiatives such as performance management, compliance training, tool deployments, learning and development, employee benefits, engagement and recognition, information security, and inclusion & belonging.

Translate complex initiatives into clear, channel‑ready content such as short, compelling newsletter copy with strong calls to action; long‑form intranet articles, digital signage, live or recorded webinars, and internal social posts.

Adapt message, voice, and calls to action for different audiences in a highly matrixed organization.

Use the existing brand ecosystem to develop on‑brand materials that support priority initiatives.

Maintain a calendar of priority operational initiatives and key communication milestones.

Partner with intranet site owners across the enterprise to keep content accurate, current, and easy to find.

Guide partners across the organization on channel practices and amplification strategies.

What you’ll bring

Bachelor’s degree in communications, journalism, marketing, business operations, or a related field

2–4+ years of experience in employee communications or a related field

Strong writing and editing skills; familiarity with AP Style

Experience using intranet and social collaboration tools such as SharePoint and Viva Engage; basic graphic design skills, including using Canva within an existing brand ecosystem

Ability to manage multiple projects, prioritize effectively, and meet competing deadlines

Strong interpersonal skills and a proven ability to build partnerships across a global organization

Enthusiastic self‑starter who’s eager to learn, contribute, and grow with a dynamic team

Strong organizational and time‑management skills, with a focus on quality and attention to detail

Experience working in a complex, matrixed environment and/or internal operations is a plus

Fluency in English

Client‑first mentality

Intense work ethic

Collaborative spirit and problem‑solving approach

How you’ll grow

Cross‑functional skills development & custom learning pathways

Milestone training programs aligned to career progression opportunities

Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

Hybrid Working Model
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel
Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

Equal Opportunity Statement
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Application Requirements
Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At: www.zs.com

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In Summary: ZS is a management consulting and technology firm focused on improving life and how we live it . The Enterprise & Operations Communication Senior Lead will support the creation and execution of communication and change‑enablement strategies that engage our people and drive organizational transformation . The ideal candidate can write for diverse audiences and platforms .

En Español:

ZS es un lugar donde la pasión cambia vidas. Como empresa de consultoría y tecnología que se centra en mejorar la vida y cómo vivimos, transformamos las ideas en impacto reuniendo datos, ciencia, tecnología e ingenio humano para ofrecer mejores resultados a todos. Aquí trabajará junto con un poderoso colectivo de pensadores y expertos que configuran soluciones que cambian la vida de los pacientes, cuidadores y consumidores en todo el mundo. Este papel requiere una comunicación excepcional, una organización y prioridad sólidas, agilidad para girar rápidamente, aprendizaje y desarrollo de herramientas, beneficios para los empleados, participación e inclusión. El candidato ideal puede escribir para diversas audiencias y plataformas y tiene un historial de construcción y mantenimiento de fuertes relaciones con las partes interesadas. Lo que usted hará Diseñar y ejecutar tácticas de comunicación que informen, involucren e inspiran a ZSers a tomar medidas en torno a iniciativas operativas globales y regionales como gestión del rendimiento personalizado, capacitación de cumplimiento, implementación de herramentas, aprendizajes y desarrollo, beneficios de los empleado, compromiso y autoestima, seguridad de la información y el reconocimiento & pertenencia. Aprenderá cómo traducir iniciativas complejas en contenido claro, ya disponible en múltiples canales, incluyendo breves vías, boletines informativos convincentes con llamadas a la acción; Long Form Intranet, señalización digital, o socios web conocidos Milestone, e interacciones sociales. Ofrecemos un paquete completo de recompensas totales que apoya su salud y bienestar, futuro financiero, tiempo libre y desarrollo profesional. Con programas sólidos para desarrollar habilidades, múltiples caminos de progresión en la carrera, movilidad interna y una cultura profundamente colaborativa, tendrá la oportunidad de hacer un trabajo significativo, ampliar sus capacidades y prosperar como parte de una comunidad global. Modelo de Trabajo híbrido Estamos comprometidos con dar a nuestros empleados una forma flexible y conectada de trabajar. Un ZS flexible y interconectado nos permite combinar el trabajo desde casa y presencia in situ en las oficinas de los clientes/ZS durante la mayoría de nuestras experiencias semanales. La magia de la cultura e innovación de ZS prospera tanto en conexiones planificadas como espontáneas cara-a-cara. Viajes viajes es un requisito en ZS para mejorar las relaciones profesionales entre ZS; las necesidades del éxito personal y el crecimiento de tu proyecto son importantes. Estamos comprometidos a construir un equipo que refleje una amplia variedad de antecedentes, perspectivas y experiencias. Aprenda más sobre nuestros esfuerzos de inclusión y pertenencia y las redes que ZS apoya para ayudar a nuestros ZS en el cultivo de espacios comunitarios y la obtención de los recursos que necesitan para prosperar. Si usted está ansioso por crecer, contribuir y traer su yo único a nuestro trabajo, le animamos a aplicar. Declaración de Igualdad de Oportunidades ZS es un empleador de igualdad de oportunidades y se compromete a proporcionar igual empleo y oportunidades de avance sin tener en cuenta ninguna clase protegida por la ley aplicable.