Communication Representative - NJ Communications Job at FirstEnergy in Morristow
FirstEnergy, Morristown, TN, United States
FirstEnergy at a Glance
FirstEnergy is a forward‑thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
About The Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
Pay Range
Pay may vary by location. For certain locations, including New Jersey, a 20% cost‑of‑living differential applies, resulting in a pay range of $84,150 - $118,800.
Position Summary
The State Communications Representative is an individual contributor who delivers high‑quality internal, external and customer communications that support business objectives at the state level. The representative partners closely with the Head of State Communications and collaborates with corporate and state teams—including Operations, External Affairs, Regulatory, Customer Accounts & Local Engagement, Safety and Corporate Communications—to ensure employees, customers and other stakeholders receive consistent, accurate and compelling information. The ideal candidate will possess strong collaboration skills, strategic communication expertise, a solid understanding of current media trends, video, digital and social channels, and the ability to craft clear, concise messaging on tight deadlines.
Key Responsibilities
Employee & Internal Communications
Develop and execute internal communications that inform, engage and align state employees with strategic business priorities.
Draft employee‑focused messaging for employee portal articles, leadership updates, safety campaigns, transformation initiatives and operational activities.
Translate complex or technical concepts into accessible internal content that supports understanding and builds employee confidence.
Support executive communications including presentations, talking points, town hall content and internal videos.
Coordinate with HR, Operations, Safety and Corporate Communications partners to ensure timely internal messaging.
External Communications & Media Relations
Draft news releases, media statements, talking points and external briefings.
Identify and support pitching of story opportunities that strengthen FirstEnergy’s reputation.
Build and maintain relationships with local reporters and news outlets.
Serve as media spokesperson, delivering key messages and maintaining a positive public image.
Monitor issues and support responses related to outages, community events and emerging topics.
Participate in after‑hours media on‑call rotation and outage/emergency communications.
Customer & Community Communications
Produce customer‑focused content supporting programs such as energy efficiency, smart meters, safety and operational updates.
Break down complex topics into clear messaging for customers and stakeholders.
Support community engagement through materials for events, public meetings and sponsorship initiatives.
Ensure consistency with FirstEnergy’s brand and service commitments.
Digital, Social Media & Multimedia Support
Create digital content for web, social media, video scripts and visual displays tailored to state audiences.
Leverage emerging communications technologies— including AI‑enabled tools, digital platforms and new multimedia formats— to enhance content creation, distribution and audience engagement.
Conduct social and media listening to identify insights that inform messaging.
Support management of content calendars for internal, external and customer communications.
Assist with development of videos, graphics and other multimedia assets.
Regulatory, Stakeholder & Operational Support
Support communications related to regulatory filings, public open houses, legislative engagement and stakeholder issues.
Collaborate across departments to maintain alignment in messaging.
Attend community or public meetings as needed.
Team Collaboration & Culture
Collaborate with Corporate Communications colleagues to ensure consistency.
Promote a positive, inclusive, high‑performing team culture.
Qualifications
Bachelor’s degree in Communications, Journalism, Marketing, Public Relations or related field.
3–7 years of communications experience spanning employee/internal communications, media relations, digital content or customer engagement.
Strong writing and editing skills with ability to tailor content to diverse audiences.
Experience with emerging communications technologies, including AI‑driven content tools, digital communication platforms and evolving multimedia formats.
Strategic storyteller skilled at crafting relatable business narratives.
Ability to translate complex subjects into clear messaging.
Ability to manage multiple projects under tight deadlines.
Familiarity with social media platforms, CMS tools and multimedia.
Strong interpersonal skills with ability to build trust across functions.
Willingness to support after‑hours and emergency communications.
Benefits, Compensation & Workforce Diversity
FirstEnergy rewards individuals and teams through competitive pay, incentive compensation, a company‑sponsored pension plan, 401(k) savings plan with matching, and medical, prescription drug, dental, vision and life insurance programs. Tuition reimbursement for skills development is also available. FirstEnergy proudly supports workforce diversity; all qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status or disability status.
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FirstEnergy is a forward‑thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
About The Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
Pay Range
Pay may vary by location. For certain locations, including New Jersey, a 20% cost‑of‑living differential applies, resulting in a pay range of $84,150 - $118,800.
Position Summary
The State Communications Representative is an individual contributor who delivers high‑quality internal, external and customer communications that support business objectives at the state level. The representative partners closely with the Head of State Communications and collaborates with corporate and state teams—including Operations, External Affairs, Regulatory, Customer Accounts & Local Engagement, Safety and Corporate Communications—to ensure employees, customers and other stakeholders receive consistent, accurate and compelling information. The ideal candidate will possess strong collaboration skills, strategic communication expertise, a solid understanding of current media trends, video, digital and social channels, and the ability to craft clear, concise messaging on tight deadlines.
Key Responsibilities
Employee & Internal Communications
Develop and execute internal communications that inform, engage and align state employees with strategic business priorities.
Draft employee‑focused messaging for employee portal articles, leadership updates, safety campaigns, transformation initiatives and operational activities.
Translate complex or technical concepts into accessible internal content that supports understanding and builds employee confidence.
Support executive communications including presentations, talking points, town hall content and internal videos.
Coordinate with HR, Operations, Safety and Corporate Communications partners to ensure timely internal messaging.
External Communications & Media Relations
Draft news releases, media statements, talking points and external briefings.
Identify and support pitching of story opportunities that strengthen FirstEnergy’s reputation.
Build and maintain relationships with local reporters and news outlets.
Serve as media spokesperson, delivering key messages and maintaining a positive public image.
Monitor issues and support responses related to outages, community events and emerging topics.
Participate in after‑hours media on‑call rotation and outage/emergency communications.
Customer & Community Communications
Produce customer‑focused content supporting programs such as energy efficiency, smart meters, safety and operational updates.
Break down complex topics into clear messaging for customers and stakeholders.
Support community engagement through materials for events, public meetings and sponsorship initiatives.
Ensure consistency with FirstEnergy’s brand and service commitments.
Digital, Social Media & Multimedia Support
Create digital content for web, social media, video scripts and visual displays tailored to state audiences.
Leverage emerging communications technologies— including AI‑enabled tools, digital platforms and new multimedia formats— to enhance content creation, distribution and audience engagement.
Conduct social and media listening to identify insights that inform messaging.
Support management of content calendars for internal, external and customer communications.
Assist with development of videos, graphics and other multimedia assets.
Regulatory, Stakeholder & Operational Support
Support communications related to regulatory filings, public open houses, legislative engagement and stakeholder issues.
Collaborate across departments to maintain alignment in messaging.
Attend community or public meetings as needed.
Team Collaboration & Culture
Collaborate with Corporate Communications colleagues to ensure consistency.
Promote a positive, inclusive, high‑performing team culture.
Qualifications
Bachelor’s degree in Communications, Journalism, Marketing, Public Relations or related field.
3–7 years of communications experience spanning employee/internal communications, media relations, digital content or customer engagement.
Strong writing and editing skills with ability to tailor content to diverse audiences.
Experience with emerging communications technologies, including AI‑driven content tools, digital communication platforms and evolving multimedia formats.
Strategic storyteller skilled at crafting relatable business narratives.
Ability to translate complex subjects into clear messaging.
Ability to manage multiple projects under tight deadlines.
Familiarity with social media platforms, CMS tools and multimedia.
Strong interpersonal skills with ability to build trust across functions.
Willingness to support after‑hours and emergency communications.
Benefits, Compensation & Workforce Diversity
FirstEnergy rewards individuals and teams through competitive pay, incentive compensation, a company‑sponsored pension plan, 401(k) savings plan with matching, and medical, prescription drug, dental, vision and life insurance programs. Tuition reimbursement for skills development is also available. FirstEnergy proudly supports workforce diversity; all qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status or disability status.
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