Asset Living is hiring: Community Manager in Los Angeles
Asset Living, Los Angeles, CA, United States
Community Manager
The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on‑site leader you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines and liability concerns.
Essential Duties & Responsibilities
Personnel Management
Regular/daily onsite attendance is required
Use consistent techniques and company directives to screen, hire, train, coach and develop on‑site staff
Ensure staff effectiveness through ongoing training, coaching, counseling and guidance in compliance with Asset training benchmarks
Complete weekly/daily office & maintenance staff schedules and assignments
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with company policies and procedures
Financial Management
Achieve the highest possible net operating income through effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
Develop yearly operating budgets/forecasts
Monitor timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on time
Monitor timely receipt, reconciliation and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Strategic Leasing Management
Develop yearly marketing plan and utilize marketing strategies & systems
Ensure staff leasing techniques are effective in obtaining closures, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Administrative & Maintenance Management
Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (requires regular inspections and tours)
Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., “walk” units to ensure make‑ready and work orders are completed)
Education / Experience
High School Diploma or Equivalent; Bachelor’s degree preferred or four‑year experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Ability to understand and perform all on‑site software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements.
Physical Requirements
Regular communication with others, repeated wrist, hand, and finger motions; assess work accuracy, neatness and thoroughness; ability to work overtime, weekends and nights (emergencies).
Frequently required to remain stationary, often standing or sitting for prolonged periods, move to accomplish tasks or move between work sites.
Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and in tight/confined spaces; work overhead and reach; adjust or move objects up to 25 lbs.; operate machinery or power tools; operate motor vehicles/golf carts; work in extreme temperatures; work outdoors; traverse varied terrain; exposure to hazardous chemicals.
License / Equipment
Must have reliable transportation due to emergency on‑call requirement.
Compensation and Benefits
Salary Range: $100,000 to $110,000 per year.
Benefits include medical, dental, vision, life, accidental and disability insurance; 401(k) with employer matching; commission and performance bonuses as applicable; paid sick days and company holidays.
This job description is not intended to be all-inclusive. It is a guide of expected duties. The employee understands that the position is neither complete nor permanent and may be modified at any time. Additional duties may be assigned without notice. The position is safety‑sensitive and may be subject to additional compliance requirements.
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The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an on‑site leader you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines and liability concerns.
Essential Duties & Responsibilities
Personnel Management
Regular/daily onsite attendance is required
Use consistent techniques and company directives to screen, hire, train, coach and develop on‑site staff
Ensure staff effectiveness through ongoing training, coaching, counseling and guidance in compliance with Asset training benchmarks
Complete weekly/daily office & maintenance staff schedules and assignments
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with company policies and procedures
Financial Management
Achieve the highest possible net operating income through effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
Develop yearly operating budgets/forecasts
Monitor timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on time
Monitor timely receipt, reconciliation and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Strategic Leasing Management
Develop yearly marketing plan and utilize marketing strategies & systems
Ensure staff leasing techniques are effective in obtaining closures, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Administrative & Maintenance Management
Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (requires regular inspections and tours)
Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., “walk” units to ensure make‑ready and work orders are completed)
Education / Experience
High School Diploma or Equivalent; Bachelor’s degree preferred or four‑year experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Ability to understand and perform all on‑site software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements.
Physical Requirements
Regular communication with others, repeated wrist, hand, and finger motions; assess work accuracy, neatness and thoroughness; ability to work overtime, weekends and nights (emergencies).
Frequently required to remain stationary, often standing or sitting for prolonged periods, move to accomplish tasks or move between work sites.
Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and in tight/confined spaces; work overhead and reach; adjust or move objects up to 25 lbs.; operate machinery or power tools; operate motor vehicles/golf carts; work in extreme temperatures; work outdoors; traverse varied terrain; exposure to hazardous chemicals.
License / Equipment
Must have reliable transportation due to emergency on‑call requirement.
Compensation and Benefits
Salary Range: $100,000 to $110,000 per year.
Benefits include medical, dental, vision, life, accidental and disability insurance; 401(k) with employer matching; commission and performance bonuses as applicable; paid sick days and company holidays.
This job description is not intended to be all-inclusive. It is a guide of expected duties. The employee understands that the position is neither complete nor permanent and may be modified at any time. Additional duties may be assigned without notice. The position is safety‑sensitive and may be subject to additional compliance requirements.
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