Community Manager (LIHTC) Job at Franklin Group in Silver Spring
Franklin Group, Silver Spring, MD, United States
Job Title: Community Manager - LIHTC EXPERIENCE REQUIRED
Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations
FLSA Status: Exempt (Salary)
JOB SUMMARY
Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operating the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions.
Required to work one weekend a month, preferably the first weekend of the month.
Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely reconditioning of apartments after move‑out.
Direct supervision of the office staff and maintenance supervisor; indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
Knowledge of Fair Housing Laws.
Responsible for the interviewing, hiring and onboarding of all community team members. Order maintenance uniforms and ID badges.
Ensure a professional appearance and behavior at all times for self and community team members.
Manage inventory and ordering of all necessary administrative supplies and equipment for the office staff.
Ensure thorough knowledge, implementation and enforcement of all company policies and procedures and that all personnel in all departments operate within those regulations.
Leasing of the community through supervision of the office and leasing personnel ensuring the use of effective sales techniques and methods.
Approve and submit all invoices for payment through Nexus.
Ensure all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
Generate and analyze various reports, i.e., leasing trends, financial performance and projections, and occupancy verifications.
Design and maintain a resident retention program, such as a resident referral program or social activities.
Ensure all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
Report any unusual or extraordinary circumstances regarding the residents or the community.
Pursue educational opportunities and self‑improvement for personal growth and development.
SUPERVISORY RESPONSIBILITIES
Directly supervises one or more team members in the office and/or maintenance teams. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining, and resolving complaints.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or three to five years related experience and/or training; or an equivalent combination of education and experience. LIHTC experience required.
COMMUNICATION AND PRESENTATION SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Ability to present information effectively to managers, residents, customers, and the public in one‑on‑one and small group settings.
LEADERSHIP AND STAFF DEVELOPMENT
Experience managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing staff performance.
ANALYTICAL AND MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and apply to practical situations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to analyze basic operating statements and identify unusual trends, ratios and variances.
PROBLEM‑SOLVING SKILLS
Ability to make and implement decisions under conditions of risk and/or uncertainty.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uncomplicated written or oral instructions. Ability to handle problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, DESIGNATIONS
Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within one day of hire. Completing Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be finished within seven days of hire.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may allow individuals with disabilities to perform. Duties require frequent use of hands to handle, lift and move items up to 10 pounds; standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, and crawling. Requires close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
CORPORATE INTEGRITY
All team members are expected to act professionally, treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures to foster core values.
Franklin Group is an Equal Opportunity Employer.
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Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations
FLSA Status: Exempt (Salary)
JOB SUMMARY
Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operating the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions.
Required to work one weekend a month, preferably the first weekend of the month.
Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely reconditioning of apartments after move‑out.
Direct supervision of the office staff and maintenance supervisor; indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
Knowledge of Fair Housing Laws.
Responsible for the interviewing, hiring and onboarding of all community team members. Order maintenance uniforms and ID badges.
Ensure a professional appearance and behavior at all times for self and community team members.
Manage inventory and ordering of all necessary administrative supplies and equipment for the office staff.
Ensure thorough knowledge, implementation and enforcement of all company policies and procedures and that all personnel in all departments operate within those regulations.
Leasing of the community through supervision of the office and leasing personnel ensuring the use of effective sales techniques and methods.
Approve and submit all invoices for payment through Nexus.
Ensure all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
Generate and analyze various reports, i.e., leasing trends, financial performance and projections, and occupancy verifications.
Design and maintain a resident retention program, such as a resident referral program or social activities.
Ensure all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
Report any unusual or extraordinary circumstances regarding the residents or the community.
Pursue educational opportunities and self‑improvement for personal growth and development.
SUPERVISORY RESPONSIBILITIES
Directly supervises one or more team members in the office and/or maintenance teams. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining, and resolving complaints.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or three to five years related experience and/or training; or an equivalent combination of education and experience. LIHTC experience required.
COMMUNICATION AND PRESENTATION SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Ability to present information effectively to managers, residents, customers, and the public in one‑on‑one and small group settings.
LEADERSHIP AND STAFF DEVELOPMENT
Experience managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing staff performance.
ANALYTICAL AND MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and apply to practical situations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to analyze basic operating statements and identify unusual trends, ratios and variances.
PROBLEM‑SOLVING SKILLS
Ability to make and implement decisions under conditions of risk and/or uncertainty.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uncomplicated written or oral instructions. Ability to handle problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, DESIGNATIONS
Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within one day of hire. Completing Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be finished within seven days of hire.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may allow individuals with disabilities to perform. Duties require frequent use of hands to handle, lift and move items up to 10 pounds; standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, and crawling. Requires close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
CORPORATE INTEGRITY
All team members are expected to act professionally, treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures to foster core values.
Franklin Group is an Equal Opportunity Employer.
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