Community Program Manager Job at NYC Administration for Children's Services in N
NYC Administration for Children's Services, New York, NY, United States
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868 - $76,509.00.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality – including in the child welfare system – and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches.
Through the Office of Community Engagement and Partnerships (OCEP), CFWB invests in and collaborates with eleven Community Partnerships, which have been operating since 2007. Community Partnerships are neighborhood-based coalitions of service providers, community/business leaders, residents, faith-based groups and others who work together to help strengthen the community. Partnership members share resources and information with each other, design and carry out community engagement initiatives to help families learn about resources in their neighborhoods and let families know who they can reach out to for housing, food, childcare and mental health care, and other services.
Community Partnerships are staffed and operated by not-for-profit organizations. The staff and Community Partnership members share resources and information with each other, design and carry out community engagement initiatives to help families learn about resources that might be hard to find. With the help of Community Ambassadors, Community Partnership staff also provide direct support to children, youth and families in the form of completing forms/applications and distributing back-to-school supplies, free tickets to cultural and sporting events, food and clothing, to name a few.
The Community Program Manager provides strategic oversight and technical support to up to four Community Partnerships and will ensure that these coalitions effectively organize their membership meet the other goals as defined by ACS. The team of Community Program Managers also review and approve budgets, monitor spending, track invoices and troubleshoot financial issues in collaboration with the provider agency and ACS’ Division of Financial Services.
This role is comprised of both internal and external responsibilities. Inherent in this dual approach is the importance of working within and across dependencies – supporting and informing nimble and sustainable internal information mining processes, as well as communications systems that support model fidelity. The Community Program Manager role is strategic, creative and technical, each skill relying on and driving the other. When successes and challenges occur, the Community Program Manager is expected to work as a trusted supporter and navigator and communicate with key partners.
Internal Responsibilities
Manage a portfolio of up to four (4) Community Partnership contracts – including budget, invoicing and payments to ensure provider compliance with the contract and implementation guidelines
Participate in strategic thinking and other OCEP planning meetings and make recommendations about program direction and special projects (within and outside of the Division)
Assume leadership or co‑leadership roles on special projects
Create and manage a project management workplan for all work and document progress
Conduct outreach to cross‑divisional colleagues as a liaison to the Community Partnerships
Review, clean, synthesize and analyze Community Partnership data reports for assigned contracts and share results with OCEP and other audiences; utilize data to inform provider evaluation reports and performance reports
External Responsibilities
Manage the flow of communication between the Community Partnership staff and provide technical assistance, strategic support and guidance to Community Partnerships based on community organizing best practices
Ensure model fidelity and anticipate implementation challenges
Regularly attend and actively participate in key in‑person and virtual Community Partnership meetings and interact with the purpose of building relationships, trust and communication
Monitor progress while providing performance tracking on strategic plans, troubleshoot operational challenges and offer decisive direction and guidance on course corrections
Maintain a positive working relationship with Community Partnership staff and members as a liaison and partner by helping to strategize, design and execute local outreach events
Represent ACS at outreach events through public engagement and deliver presentations
Create strategic development and implement innovative methods to inform and engage the community regarding ACS services
Build interagency collaboration and maintain effective working relationships between ACS and other City agencies
Navigate and mediate sensitive community dynamics and manage confidential information with discretion
Lead with a passion for community change initiatives and creating an organizational culture that respects lived experience as a valuable source of community data
Design program development and implementation processes with and for community‑based providers
Regularly interface with provider leadership and staff to design model fidelity tools and processes
Implement effective contract management and project management systems to support a community coalition program model; this includes developing data collection tools, training content and leading related planning meetings
Utilize a cross‑systems thinking approach to inform planning and implementation
Manage multiple priorities in a large bureaucracy
Build a culture that advances organizational change, informed by community perspective
Coach a team of program managers in building their technical support capacity in coalition building model development and implementation
Manage and analyze provider data, monitoring adherence to the fidelity guidelines, and establishing an inclusive evaluation model
Engage with Partnership program staff to co‑design learning circles/communities of practice, distill findings and devise solutions to integrate promising practices into the existing program model
Section 424‑A Notice
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 769770.
NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
Minimum Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community‑centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community‑centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Preferred Skills
Familiarity with PASSPort – financial and contract management system – which tracks, budgets, spending and payments
Strong written, verbal and analytical skill
Experience in work environments that required an ability to meet deadlines, exercise efficient time‑management skills and work within teams as well as independently
Extensive familiarity with and direct experience working within community settings
Understanding of and experience with inclusive processes such as participatory planning and human‑centered design
Baccalaureate degree from an accredited college and two or more years of experience in community work or community‑centered activities in an area related to the duties described above, e.g., anthropology, sociology, organizational psychology, social work, community organizing, community planning, or a related field
Project or program management experience and demonstrated capacity as a problem solver able to manage conflicts and sensitive information with discretion
Experience in developing and delivering presentations in the community and within ACS
Relevant professional experience in community‑based not‑for‑profit and/or public sectors in a program development, program management and/or project management role
Background in at least 2 of the following: group dynamics, planning, mediation, strategic planning, contract management or project management
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Employment Opportunity Statement
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
#J-18808-Ljbffr
In Summary: The Administration for Children’s Services protects and promotes the safety and well-being of children and families . The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination . The Community Program Manager provides strategic oversight and technical support to up to four Community Partnerships .
En Español: La Administración de Servicios para Niños (ACS) protege y promueve la seguridad y el bienestar de los niños y las familias a través del bienestar infantil y servicios de justicia juvenil y apoyo comunitario. ACS gestiona apoyos comunitarios basados en cuidados infantiles, y provee cupones subvencionados de cuidado infantil. El personal de protección infantil de ACS responde a acusaciones de maltrato infantil. En Justicia Juvenil, ACS supervisa detención, colocación y programas para jóvenes en la comunidad. Las asociaciones comunitarias son coaliciones basadas en el vecindario de proveedores de servicios, líderes comunitarios / empresariales, residentes, grupos religiosos y otros que trabajan juntos para ayudar a fortalecer la comunidad. Los miembros de las alianzas comparten recursos e información entre sí, diseñan y llevan a cabo iniciativas de participación comunitaria para ayudar las familias a aprender sobre los recursos en sus barrios y hacer saber a las familias con quién pueden comunicarse por vivienda, alimentos, cuidado infantil y atención médica mental y otros servicios. El equipo de gerentes de programas comunitarios también revisa y aprueba los presupuestos, monitoriza el gasto, realiza un seguimiento de las facturas y soluciona problemas financieros en colaboración con la agencia proveedora y la División de Servicios Financieros ACS. Esta función se compone tanto de responsabilidades internas como externas. Cuando ocurran éxitos y desafíos, se espera que el Gerente de Programa Comunitario trabaje como apoyo o co-liderazgo confiable en proyectos especiales. Responsabilidades internas Gestionar una cartera de hasta cuatro (4) contratos comunitarios de asociación incluyendo presupuesto, facturación y pagos para garantizar la conformidad del proveedor con las pautas de cumplimiento del contrato e implementación Participar en reuniones estratégicas y otras reuniones de planificación OCEP y hacer recomendaciones sobre la dirección del programa y los proyectos especiales (dentro y fuera de la División) Asumir funciones de liderazgo o coproductor en proyectos específicos Crear y administrar un plan de trabajo de gestión de proyecto para todos los trabajos y documentar Un modelo eficaz de comunicación de conducta a nivel transversal como vínculo con las asociaciones comunitarias Revisión, limpieza, síntesis y interconexión de informes de datos de colaboración comunitaria para asignar contratos y compartir resultados con miembros de la OCSP y otros públicos Sin embargo, todos los candidatos deben tener al menos un año de experiencia como se describe en 1 anterior. Competencias preferentes Familiaridad con PASSPort sistema de gestión financiera y contratación centrada en el ser humano que rastrea, presupuestos, gastos y pagos Habilidades escritas, verbales y analíticas fuertes Experiencia en entornos de trabajo que requieren la capacidad de cumplir plazos, ejercer habilidades eficientes de administración del tiempo y trabajar dentro de equipos así como independientemente Extensa familiaridad y experiencia directa trabajando dentro de ambientes comunitarios Comprensión y experiencia con procesos inclusivos tales como planificación participativa y diseño centrado en humanos Licenciatura en una función acreditada y dos años o más de experiencia en trabajo federal o actividades centradas en la comunidad en un área relacionada con las tareas descritas anteriormente, por ejemplo, antropología, sociología, psicología organizadora profesional, gestión social comunitaria, organización de grupos sociales, desarrollo de proyectos o programas relacionados con el desarrollo de servicios públicos Otras experiencias para desarrollar un programa estratégico de planificación y manejo de préstamos y/o apoyo a los empleados en Nueva York pueden presentarse en el marco del Programa Estratéxico de Servicio Público (PDF) y no-conflictabilidad para gestionar problemas y capacidades relacionadas con el proceso de gestión de proyectos y /execución de préstamo, como mínimo: Para obtener más información, visite el sitio web del Departamento de Educación de los Estados Unidos en https://studentaid.gov/pslf/. Requisito de residencia Residencia ciudad de Nueva York se requiere generalmente dentro de 90 días de la cita. Sin embargo, empleados municipales con ciertos títulos que han trabajado para la Ciudad durante 2 años continuos también pueden ser elegibles para residir en Nassau, Suffolk, Putnam, Westchester, Rockland o Orange County .
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality – including in the child welfare system – and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches.
Through the Office of Community Engagement and Partnerships (OCEP), CFWB invests in and collaborates with eleven Community Partnerships, which have been operating since 2007. Community Partnerships are neighborhood-based coalitions of service providers, community/business leaders, residents, faith-based groups and others who work together to help strengthen the community. Partnership members share resources and information with each other, design and carry out community engagement initiatives to help families learn about resources in their neighborhoods and let families know who they can reach out to for housing, food, childcare and mental health care, and other services.
Community Partnerships are staffed and operated by not-for-profit organizations. The staff and Community Partnership members share resources and information with each other, design and carry out community engagement initiatives to help families learn about resources that might be hard to find. With the help of Community Ambassadors, Community Partnership staff also provide direct support to children, youth and families in the form of completing forms/applications and distributing back-to-school supplies, free tickets to cultural and sporting events, food and clothing, to name a few.
The Community Program Manager provides strategic oversight and technical support to up to four Community Partnerships and will ensure that these coalitions effectively organize their membership meet the other goals as defined by ACS. The team of Community Program Managers also review and approve budgets, monitor spending, track invoices and troubleshoot financial issues in collaboration with the provider agency and ACS’ Division of Financial Services.
This role is comprised of both internal and external responsibilities. Inherent in this dual approach is the importance of working within and across dependencies – supporting and informing nimble and sustainable internal information mining processes, as well as communications systems that support model fidelity. The Community Program Manager role is strategic, creative and technical, each skill relying on and driving the other. When successes and challenges occur, the Community Program Manager is expected to work as a trusted supporter and navigator and communicate with key partners.
Internal Responsibilities
Manage a portfolio of up to four (4) Community Partnership contracts – including budget, invoicing and payments to ensure provider compliance with the contract and implementation guidelines
Participate in strategic thinking and other OCEP planning meetings and make recommendations about program direction and special projects (within and outside of the Division)
Assume leadership or co‑leadership roles on special projects
Create and manage a project management workplan for all work and document progress
Conduct outreach to cross‑divisional colleagues as a liaison to the Community Partnerships
Review, clean, synthesize and analyze Community Partnership data reports for assigned contracts and share results with OCEP and other audiences; utilize data to inform provider evaluation reports and performance reports
External Responsibilities
Manage the flow of communication between the Community Partnership staff and provide technical assistance, strategic support and guidance to Community Partnerships based on community organizing best practices
Ensure model fidelity and anticipate implementation challenges
Regularly attend and actively participate in key in‑person and virtual Community Partnership meetings and interact with the purpose of building relationships, trust and communication
Monitor progress while providing performance tracking on strategic plans, troubleshoot operational challenges and offer decisive direction and guidance on course corrections
Maintain a positive working relationship with Community Partnership staff and members as a liaison and partner by helping to strategize, design and execute local outreach events
Represent ACS at outreach events through public engagement and deliver presentations
Create strategic development and implement innovative methods to inform and engage the community regarding ACS services
Build interagency collaboration and maintain effective working relationships between ACS and other City agencies
Navigate and mediate sensitive community dynamics and manage confidential information with discretion
Lead with a passion for community change initiatives and creating an organizational culture that respects lived experience as a valuable source of community data
Design program development and implementation processes with and for community‑based providers
Regularly interface with provider leadership and staff to design model fidelity tools and processes
Implement effective contract management and project management systems to support a community coalition program model; this includes developing data collection tools, training content and leading related planning meetings
Utilize a cross‑systems thinking approach to inform planning and implementation
Manage multiple priorities in a large bureaucracy
Build a culture that advances organizational change, informed by community perspective
Coach a team of program managers in building their technical support capacity in coalition building model development and implementation
Manage and analyze provider data, monitoring adherence to the fidelity guidelines, and establishing an inclusive evaluation model
Engage with Partnership program staff to co‑design learning circles/communities of practice, distill findings and devise solutions to integrate promising practices into the existing program model
Section 424‑A Notice
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 769770.
NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
Minimum Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community‑centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community‑centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Preferred Skills
Familiarity with PASSPort – financial and contract management system – which tracks, budgets, spending and payments
Strong written, verbal and analytical skill
Experience in work environments that required an ability to meet deadlines, exercise efficient time‑management skills and work within teams as well as independently
Extensive familiarity with and direct experience working within community settings
Understanding of and experience with inclusive processes such as participatory planning and human‑centered design
Baccalaureate degree from an accredited college and two or more years of experience in community work or community‑centered activities in an area related to the duties described above, e.g., anthropology, sociology, organizational psychology, social work, community organizing, community planning, or a related field
Project or program management experience and demonstrated capacity as a problem solver able to manage conflicts and sensitive information with discretion
Experience in developing and delivering presentations in the community and within ACS
Relevant professional experience in community‑based not‑for‑profit and/or public sectors in a program development, program management and/or project management role
Background in at least 2 of the following: group dynamics, planning, mediation, strategic planning, contract management or project management
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Equal Employment Opportunity Statement
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
#J-18808-Ljbffr
In Summary: The Administration for Children’s Services protects and promotes the safety and well-being of children and families . The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination . The Community Program Manager provides strategic oversight and technical support to up to four Community Partnerships .
En Español: La Administración de Servicios para Niños (ACS) protege y promueve la seguridad y el bienestar de los niños y las familias a través del bienestar infantil y servicios de justicia juvenil y apoyo comunitario. ACS gestiona apoyos comunitarios basados en cuidados infantiles, y provee cupones subvencionados de cuidado infantil. El personal de protección infantil de ACS responde a acusaciones de maltrato infantil. En Justicia Juvenil, ACS supervisa detención, colocación y programas para jóvenes en la comunidad. Las asociaciones comunitarias son coaliciones basadas en el vecindario de proveedores de servicios, líderes comunitarios / empresariales, residentes, grupos religiosos y otros que trabajan juntos para ayudar a fortalecer la comunidad. Los miembros de las alianzas comparten recursos e información entre sí, diseñan y llevan a cabo iniciativas de participación comunitaria para ayudar las familias a aprender sobre los recursos en sus barrios y hacer saber a las familias con quién pueden comunicarse por vivienda, alimentos, cuidado infantil y atención médica mental y otros servicios. El equipo de gerentes de programas comunitarios también revisa y aprueba los presupuestos, monitoriza el gasto, realiza un seguimiento de las facturas y soluciona problemas financieros en colaboración con la agencia proveedora y la División de Servicios Financieros ACS. Esta función se compone tanto de responsabilidades internas como externas. Cuando ocurran éxitos y desafíos, se espera que el Gerente de Programa Comunitario trabaje como apoyo o co-liderazgo confiable en proyectos especiales. Responsabilidades internas Gestionar una cartera de hasta cuatro (4) contratos comunitarios de asociación incluyendo presupuesto, facturación y pagos para garantizar la conformidad del proveedor con las pautas de cumplimiento del contrato e implementación Participar en reuniones estratégicas y otras reuniones de planificación OCEP y hacer recomendaciones sobre la dirección del programa y los proyectos especiales (dentro y fuera de la División) Asumir funciones de liderazgo o coproductor en proyectos específicos Crear y administrar un plan de trabajo de gestión de proyecto para todos los trabajos y documentar Un modelo eficaz de comunicación de conducta a nivel transversal como vínculo con las asociaciones comunitarias Revisión, limpieza, síntesis y interconexión de informes de datos de colaboración comunitaria para asignar contratos y compartir resultados con miembros de la OCSP y otros públicos Sin embargo, todos los candidatos deben tener al menos un año de experiencia como se describe en 1 anterior. Competencias preferentes Familiaridad con PASSPort sistema de gestión financiera y contratación centrada en el ser humano que rastrea, presupuestos, gastos y pagos Habilidades escritas, verbales y analíticas fuertes Experiencia en entornos de trabajo que requieren la capacidad de cumplir plazos, ejercer habilidades eficientes de administración del tiempo y trabajar dentro de equipos así como independientemente Extensa familiaridad y experiencia directa trabajando dentro de ambientes comunitarios Comprensión y experiencia con procesos inclusivos tales como planificación participativa y diseño centrado en humanos Licenciatura en una función acreditada y dos años o más de experiencia en trabajo federal o actividades centradas en la comunidad en un área relacionada con las tareas descritas anteriormente, por ejemplo, antropología, sociología, psicología organizadora profesional, gestión social comunitaria, organización de grupos sociales, desarrollo de proyectos o programas relacionados con el desarrollo de servicios públicos Otras experiencias para desarrollar un programa estratégico de planificación y manejo de préstamos y/o apoyo a los empleados en Nueva York pueden presentarse en el marco del Programa Estratéxico de Servicio Público (PDF) y no-conflictabilidad para gestionar problemas y capacidades relacionadas con el proceso de gestión de proyectos y /execución de préstamo, como mínimo: Para obtener más información, visite el sitio web del Departamento de Educación de los Estados Unidos en https://studentaid.gov/pslf/. Requisito de residencia Residencia ciudad de Nueva York se requiere generalmente dentro de 90 días de la cita. Sin embargo, empleados municipales con ciertos títulos que han trabajado para la Ciudad durante 2 años continuos también pueden ser elegibles para residir en Nassau, Suffolk, Putnam, Westchester, Rockland o Orange County .