Community Operations Manager Job at Cohere in Bluffton
Cohere, Bluffton, SC, United States
Summary
The Community Operations Manager (“COM”) for our community will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. The COM will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. Working collaboratively with team members, the COM will oversee all aspects of community governance including Board of Director matters. The COM will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow through.
Job Type
Full-time
Location
Bluffton, South Carolina
Scope
Manage all administrative duties for the support of the Operations objectives, including tasks, special projects, events, and mass mailings. Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member.
In collaboration with the Community Life Director, Cohere colleagues and other stakeholders, develop a dynamic community engagement strategy that is reflective of the community brand, vision and culture. Analyze resident surveys and data to provide programming solutions for community needs and create programs that are in line with resident data and interests.
Oversee the compliance process in accordance with stated policy and community guidelines; generate/increase support for and compliance with guidelines through education, communication and relationship building with stakeholders.
Manage the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process; prepare weekly Design Review Committee meeting agenda; present applications to the Design Review Committee; follow up with owners or contractors on Design Review Committee decisions.
Lead efficient deployment of reported community concerns including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication.
Be knowledgeable on community governing documents and community guidelines.
Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation.
Ensure the integrity of all association documents & files; serve as records management coordinator.
Assist in the welcome process of new residents/owners.
Oversee preventative maintenance services and daily maintenance of community assets including amenities, landscape, pools, and similar assets. Prepare reports on all amenity repairs and maintenance concerns.
Vet appropriate vendors, service providers and contractors. Manage bid and selection process.
Carry out risk management responsibilities with emphasis on adherence to requirements set forth by the governing documents, monitor property for potential risk and make recommendations to mitigate risk.
Conduct regular inspections of community property and assets to identify maintenance needs.
Coordinate maintenance with external contractors as necessary, ensuring quality workmanship.
Implement preventive maintenance programs.
Assist in annual budget preparation.
Foster a culture of teamwork, accountability, and improvement within the team. Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.
Attend after-hours events and meetings as necessary.
Other duties as assigned.
Attributes
Passion for people and ability to engage in authentic, meaningful ways
Enthusiastic, positive and professional demeanor
Outstanding customer service skills and instincts
Personable, tactful and diplomatic
Collaborative, team-centered approach
Excellent verbal, written and personal communication skills
Conscientious and dependable work ethic and attention to detail
Organization, prioritization, follow-up and time management skills
Innovative and creative problem solving using a “win‑win” approach
Initiative to think, reason and make independent decisions
Familiarity with General Accounting Practices, financial statements and budget processes
Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails; exceptional multi‑tasking ability
Flexible, adaptable and growth‑oriented
Experience | Minimum Qualifications
Minimum of three years of progressively responsible, professional community engagement and/or community association management experience required
Preferred – Bachelor’s degree or higher in a relevant field with transferrable skills and knowledge
Preferred – Professional certification(s) from the Community Association Institute (CAI) and their professional development program
Effective contract negotiation and vendor relationship management required
Knowledgeable of facilities management including pools, budgeting, community financials, building trades and landscape management all for large scale community associations
Knowledgeable in covenants enforcement and architectural guidelines for large‑scale communities required
Skilled in community organizing, volunteer management and event planning required
3 to 5 years of leadership and supervisory experience (e.g., supervising staff or volunteers).
Experience in conducting meetings and taking, transcribing and distributing meeting minutes required
Comfortable speaking before small and large groups required
Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint and Outlook required
Work Environment and Physical Demands
The Community Operations Manager should expect to work a flexible schedule, including some evenings and weekends.
Provide one’s own transportation for off‑site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
Frequently lift and/or move up to 30 pounds and be on feet for extended periods.
Operating Principles
Instill a sense of fun and enthusiasm into everything we do.
Encourage a dynamic collaboration between internal and external stakeholders.
Exercise tact, diplomacy and fair‑mindedness in all interactions while providing exceptional customer service.
Reflect a work style based on inclusiveness, mutual respect, consensus‑building and responsiveness to changing needs and opportunities.
Embrace the vision, goals and aspirations of Cohere.
Benefits
401(k)
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Equal Opportunity Employer
Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Status
Once an adequate number of qualified candidates have been identified, the job posting may be withdrawn or closed.
Pay
$65,000 – $70,000 per year
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The Community Operations Manager (“COM”) for our community will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. The COM will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. Working collaboratively with team members, the COM will oversee all aspects of community governance including Board of Director matters. The COM will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow through.
Job Type
Full-time
Location
Bluffton, South Carolina
Scope
Manage all administrative duties for the support of the Operations objectives, including tasks, special projects, events, and mass mailings. Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member.
In collaboration with the Community Life Director, Cohere colleagues and other stakeholders, develop a dynamic community engagement strategy that is reflective of the community brand, vision and culture. Analyze resident surveys and data to provide programming solutions for community needs and create programs that are in line with resident data and interests.
Oversee the compliance process in accordance with stated policy and community guidelines; generate/increase support for and compliance with guidelines through education, communication and relationship building with stakeholders.
Manage the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process; prepare weekly Design Review Committee meeting agenda; present applications to the Design Review Committee; follow up with owners or contractors on Design Review Committee decisions.
Lead efficient deployment of reported community concerns including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication.
Be knowledgeable on community governing documents and community guidelines.
Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation.
Ensure the integrity of all association documents & files; serve as records management coordinator.
Assist in the welcome process of new residents/owners.
Oversee preventative maintenance services and daily maintenance of community assets including amenities, landscape, pools, and similar assets. Prepare reports on all amenity repairs and maintenance concerns.
Vet appropriate vendors, service providers and contractors. Manage bid and selection process.
Carry out risk management responsibilities with emphasis on adherence to requirements set forth by the governing documents, monitor property for potential risk and make recommendations to mitigate risk.
Conduct regular inspections of community property and assets to identify maintenance needs.
Coordinate maintenance with external contractors as necessary, ensuring quality workmanship.
Implement preventive maintenance programs.
Assist in annual budget preparation.
Foster a culture of teamwork, accountability, and improvement within the team. Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.
Attend after-hours events and meetings as necessary.
Other duties as assigned.
Attributes
Passion for people and ability to engage in authentic, meaningful ways
Enthusiastic, positive and professional demeanor
Outstanding customer service skills and instincts
Personable, tactful and diplomatic
Collaborative, team-centered approach
Excellent verbal, written and personal communication skills
Conscientious and dependable work ethic and attention to detail
Organization, prioritization, follow-up and time management skills
Innovative and creative problem solving using a “win‑win” approach
Initiative to think, reason and make independent decisions
Familiarity with General Accounting Practices, financial statements and budget processes
Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails; exceptional multi‑tasking ability
Flexible, adaptable and growth‑oriented
Experience | Minimum Qualifications
Minimum of three years of progressively responsible, professional community engagement and/or community association management experience required
Preferred – Bachelor’s degree or higher in a relevant field with transferrable skills and knowledge
Preferred – Professional certification(s) from the Community Association Institute (CAI) and their professional development program
Effective contract negotiation and vendor relationship management required
Knowledgeable of facilities management including pools, budgeting, community financials, building trades and landscape management all for large scale community associations
Knowledgeable in covenants enforcement and architectural guidelines for large‑scale communities required
Skilled in community organizing, volunteer management and event planning required
3 to 5 years of leadership and supervisory experience (e.g., supervising staff or volunteers).
Experience in conducting meetings and taking, transcribing and distributing meeting minutes required
Comfortable speaking before small and large groups required
Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint and Outlook required
Work Environment and Physical Demands
The Community Operations Manager should expect to work a flexible schedule, including some evenings and weekends.
Provide one’s own transportation for off‑site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
Frequently lift and/or move up to 30 pounds and be on feet for extended periods.
Operating Principles
Instill a sense of fun and enthusiasm into everything we do.
Encourage a dynamic collaboration between internal and external stakeholders.
Exercise tact, diplomacy and fair‑mindedness in all interactions while providing exceptional customer service.
Reflect a work style based on inclusiveness, mutual respect, consensus‑building and responsiveness to changing needs and opportunities.
Embrace the vision, goals and aspirations of Cohere.
Benefits
401(k)
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Equal Opportunity Employer
Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Status
Once an adequate number of qualified candidates have been identified, the job posting may be withdrawn or closed.
Pay
$65,000 – $70,000 per year
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