Community Asset Manager Job at Middleburg Communities in Ladson
Middleburg Communities, Ladson, SC, United States
Under the direction of the Regional Manager, the Community Asset Manager is accountable for the full lifecycle performance of a rental community, with a focus on maximizing asset value, driving leasing and sales velocity, and delivering a hospitality-level resident experience.
Responsibilities
Asset & Financial Management
Drive achievement of NOI targets through rent growth, lease‑up pacing, and expense control.
Develop and execute annual business plans and budgets; forecast revenue, expenses, and capital needs.
Interpret financial performance reports (P&L, variance analysis, delinquency, occupancy trends) and initiate corrective actions as needed.
Oversee accounts receivable, collections, rent posting, security deposit administration, and general financial oversight.
Identify opportunities for revenue optimization (rent increases, ancillary income, vacancy loss reduction).
Manage and monitor capital expenditure plans and ROI‑driven enhancements to common areas and unit finishes.
Evaluate vendor contracts and bids to ensure return on spend and long‑term value.
Collaborate with construction and Service Manager to ensure readiness of inventory.
Sales & Leasing Performance
Lead all on‑site sales and leasing activities to achieve aggressive lease‑up goals.
Inspire a culture of high‑performance leasing through daily coaching, call conversion metrics, and mystery shop readiness.
Collaborate with marketing and regional teams to launch targeted outreach and digital campaigns aligned with local demographics.
Monitor daily traffic sources, team closing ratios, and customer journey insights; adjust tactics to improve conversion.
Personally engage with key prospects and corporate clients to secure leases and maintain a visible sales presence.
Resident Experience & Hospitality
Deliver a hospitality‑forward culture, ensuring all touchpoints—tours, move‑ins, maintenance, events—reflect a white‑glove standard.
Lead a resident‑first approach that proactively anticipates needs, solves problems, and builds lasting satisfaction and retention.
Implement elevated amenity programming and curated community events to build engagement and brand identity.
Monitor all service requests and turnarounds with an emphasis on speed, quality, and minimal disruption.
Conduct regular property walks to uphold standards of luxury, safety, and curb appeal.
Leadership & Talent Development
Recruit, onboard, and retain top‑tier talent with strong service and sales acumen.
Build a collaborative team environment rooted in accountability, transparency, and professional growth.
Conduct regular performance evaluations and implement individualized development plans for direct reports.
Foster a team culture aligned with ownership expectations and brand positioning.
Compliance & Risk Management
Ensure full compliance with Fair Housing laws, landlord‑tenant ordinances, and local regulations.
Serve as the community’s legal liaison for evictions, lease violations, court proceedings, and resident disputes.
Enforce risk management and safety protocols, conduct regular inspections, and support insurance documentation needs.
Requirements
Bachelor’s degree
3+ years of multi‑family property management experience, ideally in lease‑up communities.
Strong grasp of asset operations: budget management, financial reporting, and capital planning.
Sales and leasing expertise with a track record of achieving and exceeding occupancy goals.
Exceptional written and verbal communication skills.
Technologically proficient with RealPage OneSite, Knock, Excel, and digital marketing platforms.
Working knowledge of landlord‑tenant law, Fair Housing, and eviction processes.
Experience in new construction communities.
Preferred Qualifications
ARM, CPM, CAM, CAPS, or similar industry designation.
SFR or new home construction experience.
Real estate license.
Hospitality, retail, or customer experience leadership background.
Familiarity with market research tools and revenue management systems.
Benefits
Comprehensive health and wellness benefits including three medical plan options, company‑funded HSA plan with 100% premium coverage for employees, and subsidized options for additional family members. Dental and vision plans, paid time off, paid volunteer time, company‑paid holidays, 401(k) match, employer‑paid Life and AD&D insurance, and educational reimbursement.
Competitive compensation and performance‑based incentives.
Recognition of a supportive and inclusive culture that values diverse perspectives.
Middleburg Communities is an equal‑opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam‑era veteran.
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Responsibilities
Asset & Financial Management
Drive achievement of NOI targets through rent growth, lease‑up pacing, and expense control.
Develop and execute annual business plans and budgets; forecast revenue, expenses, and capital needs.
Interpret financial performance reports (P&L, variance analysis, delinquency, occupancy trends) and initiate corrective actions as needed.
Oversee accounts receivable, collections, rent posting, security deposit administration, and general financial oversight.
Identify opportunities for revenue optimization (rent increases, ancillary income, vacancy loss reduction).
Manage and monitor capital expenditure plans and ROI‑driven enhancements to common areas and unit finishes.
Evaluate vendor contracts and bids to ensure return on spend and long‑term value.
Collaborate with construction and Service Manager to ensure readiness of inventory.
Sales & Leasing Performance
Lead all on‑site sales and leasing activities to achieve aggressive lease‑up goals.
Inspire a culture of high‑performance leasing through daily coaching, call conversion metrics, and mystery shop readiness.
Collaborate with marketing and regional teams to launch targeted outreach and digital campaigns aligned with local demographics.
Monitor daily traffic sources, team closing ratios, and customer journey insights; adjust tactics to improve conversion.
Personally engage with key prospects and corporate clients to secure leases and maintain a visible sales presence.
Resident Experience & Hospitality
Deliver a hospitality‑forward culture, ensuring all touchpoints—tours, move‑ins, maintenance, events—reflect a white‑glove standard.
Lead a resident‑first approach that proactively anticipates needs, solves problems, and builds lasting satisfaction and retention.
Implement elevated amenity programming and curated community events to build engagement and brand identity.
Monitor all service requests and turnarounds with an emphasis on speed, quality, and minimal disruption.
Conduct regular property walks to uphold standards of luxury, safety, and curb appeal.
Leadership & Talent Development
Recruit, onboard, and retain top‑tier talent with strong service and sales acumen.
Build a collaborative team environment rooted in accountability, transparency, and professional growth.
Conduct regular performance evaluations and implement individualized development plans for direct reports.
Foster a team culture aligned with ownership expectations and brand positioning.
Compliance & Risk Management
Ensure full compliance with Fair Housing laws, landlord‑tenant ordinances, and local regulations.
Serve as the community’s legal liaison for evictions, lease violations, court proceedings, and resident disputes.
Enforce risk management and safety protocols, conduct regular inspections, and support insurance documentation needs.
Requirements
Bachelor’s degree
3+ years of multi‑family property management experience, ideally in lease‑up communities.
Strong grasp of asset operations: budget management, financial reporting, and capital planning.
Sales and leasing expertise with a track record of achieving and exceeding occupancy goals.
Exceptional written and verbal communication skills.
Technologically proficient with RealPage OneSite, Knock, Excel, and digital marketing platforms.
Working knowledge of landlord‑tenant law, Fair Housing, and eviction processes.
Experience in new construction communities.
Preferred Qualifications
ARM, CPM, CAM, CAPS, or similar industry designation.
SFR or new home construction experience.
Real estate license.
Hospitality, retail, or customer experience leadership background.
Familiarity with market research tools and revenue management systems.
Benefits
Comprehensive health and wellness benefits including three medical plan options, company‑funded HSA plan with 100% premium coverage for employees, and subsidized options for additional family members. Dental and vision plans, paid time off, paid volunteer time, company‑paid holidays, 401(k) match, employer‑paid Life and AD&D insurance, and educational reimbursement.
Competitive compensation and performance‑based incentives.
Recognition of a supportive and inclusive culture that values diverse perspectives.
Middleburg Communities is an equal‑opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam‑era veteran.
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