PSAP Emergency Communications Dispatcher I - Westminster
State of Vermont, Westminster, VT, United States
Overview
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent determines the nature, urgency, and jurisdiction of a report and dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer‑Aided Dispatch (CAD) software, provides updates via phone or radio, and coordinates responses to high‑risk operations while keeping all participants safe.
Job Summary
As an Emergency Communications Dispatcher, you will manage incoming emergency and non‑emergency calls, accurately transcribe and enter data, and maintain situational awareness to support first responders and the public through timely notifications and guidance.
Training
A new hire will complete a structured training program lasting approximately five months, covering Vermont State Police and E911 policies, procedures, and the full suite of PSAP responsibilities.
Knowledge, Skills & Abilities
Accurately transcribe radio and telephone messages.
Recall details promptly.
Operate various software and computers.
Operate 2‑way radio and other communication systems.
Who May Apply
This position, PSAP Emergency Communications Dispatcher I (Job Opening #54588), is open to all State employees and external applicants.
Environmental Factors
Due to the nature of this work, candidates with 100% loss of sight, hearing, or major speech impediments will not be considered. Candidates with lesser disabilities may be considered on an individual basis. The work is performed at a computer workstation, answering multiple phone lines and radio channels, often in stressful or confrontational environments. Overtime and rotating 24‑hour shifts are common.
Minimum Qualifications
One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
OR two (2) or more years of experience as a non‑emergency dispatcher, or in a customer service or administrative role with significant public contact.
Preferred Qualifications
High school diploma or equivalent.
Vermont E911 Call Taker Certification.
Experience running license, registration, and criminal history queries.
Experience entering NCIC information.
Experience as a First Responder.
Special Requirements
Applicants must pass a Department of Public Safety administered computer‑based “CritiCall” test, which assesses computer and other job‑related skills.
Certification by the E‑911 Board as a telecommunicator may be required within six months of entry.
All candidates must pass a security clearance conducted by the Department of Public Safety.
Public safety background checks, including motor‑vehicle, criminal, personal history, and credit investigations, are required.
Additional Benefits
Hiring bonus of $5,000 awarded in three phases: $1,000 after the first pay period, $1,500 after training completion, and $2,500 after one year of service.
Built‑in overtime.
Promotion eligibility after two years, including a differential for training new hires.
Benefits
80% State‑paid medical premium and a dental plan at no cost for employees and their families.
11 paid holidays and a generous leave plan.
State‑Paid Family and Medical Leave Insurance (FMLI).
Two retirement savings options: a defined‑benefit pension plan and a deferred compensation 457(b) plan.
Tuition reimbursement.
Flexible‑spending health and childcare reimbursement accounts.
Low‑cost group life insurance.
Incentive‑based wellness program.
Qualification as an employer for public‑service student‑loan forgiveness.
Equal Opportunity Employer
The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, nationality, sex, age, disability, sexual orientation, gender identity, marital status, military service, or any other protected category. Retaliatory adverse employment actions by the State are forbidden.
#J-18808-Ljbffr
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent determines the nature, urgency, and jurisdiction of a report and dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer‑Aided Dispatch (CAD) software, provides updates via phone or radio, and coordinates responses to high‑risk operations while keeping all participants safe.
Job Summary
As an Emergency Communications Dispatcher, you will manage incoming emergency and non‑emergency calls, accurately transcribe and enter data, and maintain situational awareness to support first responders and the public through timely notifications and guidance.
Training
A new hire will complete a structured training program lasting approximately five months, covering Vermont State Police and E911 policies, procedures, and the full suite of PSAP responsibilities.
Knowledge, Skills & Abilities
Accurately transcribe radio and telephone messages.
Recall details promptly.
Operate various software and computers.
Operate 2‑way radio and other communication systems.
Who May Apply
This position, PSAP Emergency Communications Dispatcher I (Job Opening #54588), is open to all State employees and external applicants.
Environmental Factors
Due to the nature of this work, candidates with 100% loss of sight, hearing, or major speech impediments will not be considered. Candidates with lesser disabilities may be considered on an individual basis. The work is performed at a computer workstation, answering multiple phone lines and radio channels, often in stressful or confrontational environments. Overtime and rotating 24‑hour shifts are common.
Minimum Qualifications
One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
OR two (2) or more years of experience as a non‑emergency dispatcher, or in a customer service or administrative role with significant public contact.
Preferred Qualifications
High school diploma or equivalent.
Vermont E911 Call Taker Certification.
Experience running license, registration, and criminal history queries.
Experience entering NCIC information.
Experience as a First Responder.
Special Requirements
Applicants must pass a Department of Public Safety administered computer‑based “CritiCall” test, which assesses computer and other job‑related skills.
Certification by the E‑911 Board as a telecommunicator may be required within six months of entry.
All candidates must pass a security clearance conducted by the Department of Public Safety.
Public safety background checks, including motor‑vehicle, criminal, personal history, and credit investigations, are required.
Additional Benefits
Hiring bonus of $5,000 awarded in three phases: $1,000 after the first pay period, $1,500 after training completion, and $2,500 after one year of service.
Built‑in overtime.
Promotion eligibility after two years, including a differential for training new hires.
Benefits
80% State‑paid medical premium and a dental plan at no cost for employees and their families.
11 paid holidays and a generous leave plan.
State‑Paid Family and Medical Leave Insurance (FMLI).
Two retirement savings options: a defined‑benefit pension plan and a deferred compensation 457(b) plan.
Tuition reimbursement.
Flexible‑spending health and childcare reimbursement accounts.
Low‑cost group life insurance.
Incentive‑based wellness program.
Qualification as an employer for public‑service student‑loan forgiveness.
Equal Opportunity Employer
The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, nationality, sex, age, disability, sexual orientation, gender identity, marital status, military service, or any other protected category. Retaliatory adverse employment actions by the State are forbidden.
#J-18808-Ljbffr