Community Manager - LINQ Job at Greystar Worldwide, LLC in San Jose
Greystar Worldwide, LLC, San Jose, CA, United States
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This role manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
JOB DESCRIPTION
Unit Count: 250
Property Type: Stabilized, Mid-rise
*Position comes with Full housing.
*Bonus eligible
*Ideal candidate has 3-5 years of related experience.
*Schedule: Monday - Friday 8-5pm
RESPONSIBILITIES
Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
BASIC KNOWLEDGE & QUALIFICATIONS
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.
SPECIALIZED SKILLS
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property and must ensure all other on‑site staff that has access to drive the golf cart also has a valid driver’s license.
Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
TRAVEL / PHYSICAL DEMANDS
Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
ADDITIONAL COMPENSATION
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
ROBUST BENEFITS OFFERED*
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
#J-18808-Ljbffr
In Summary: Greystar manages and operates over $300 billion of real estate in more than 250 markets globally . Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally . The role manages the day-to-day operations of an assigned property .
En Español: Sobre GREYSTAR Greystar es una plataforma global de bienes raíces líder y totalmente integrada que ofrece experiencia en gestión inmobiliaria, administración de inversiones, desarrollo y servicios de construcción en viviendas de alquiler de calidad institucional. Con sede en Charleston, Carolina del Sur, Graystar gestiona y opera más de $ 300 mil millones de activos inmuebles en más de 250 mercados a nivel mundial con oficinas en toda América del Norte, Europa, Sudamérica y la región Asia-Pacífico. Para obtener más información, visite www.greystar.com. JOB DESCRIPTION SUMARY Este papel gestiona las operaciones diarias de una propiedad asignada incluyendo la gestión de los miembros del equipo, actividades cotidianas y recursos de la propiedad para lograr objetivos financieros y operativos presupuestados establecidos, y asegura que la operación de la vivienda cumple con las políticas y procedimientos de la compañía, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act y otras leyes y regulaciones que rigen las operaciones de viviendas multifamiliares. Asegura que los miembros del equipo de mantenimiento de la propiedad Inc. cumplan con las normas de la Compañía en relación a responder y completar solicitudes de servicio para residentes. Realiza inspecciones regulares de propiedades y toma medidas apropiadas para garantizar que los aspectos físicos de la vivienda, terrenos, edificios y comodidades cumplen con los estándares establecidos de seguridad, limpieza y apariencia general y atractivo. Supervisa al personal inmobiliario mediante entrevistas, contratación, orientación y capacitación de empleados, y gestiona su desempeño de acuerdo con las políticas, valores y prácticas empresariales de la compañía. Ayuda a administrar la relación cliente/propietario reuniéndose con los propietarios, realizando una licencia de conducir, proporcionando actualizaciones e información sobre el rendimiento de las propiedades, y respondiendo a las peticiones del propietario según sea necesario. Completa varios programas de contabilidad, administración financiera y otros informes de conflicto de golf y realiza otras tareas como Universidad de California o Colegio de Gestión de Inmuebles. Solo para los gerentes locales deben tener un nivel mínimo de conocimientos básico de trabajo completo y capacidad para manejar todos los documentos relacionados con la gestión de bienes raíces y servicios de negocios, así como una experiencia laboral completa y un día a día. Los ocupantes deben poder acceder físicamente a todas las partes exteriores e interiores de la propiedad y las comodidades. Los incumbentes deben tener acceso físico a todos los aspectos externos e internos de la comunidad y las instalaciones. Deben ser capaces de empujar, tirar, levantar, llevar o maniobrar pesos de hasta veinte (20) libras independientemente y cincuenta (50) libras con asistencia. Se pueden requerir viajes rutinarios y locales para hacer depósitos bancarios, asistir a clases de capacitación y eventos de divulgación u otras situaciones necesarias para el cumplimiento de algunas o todas las responsabilidades diarias de este puesto. Además de su cumpleaños después de 1 año de servicio! vacaciones adicionales acumuladas con la tenencia. Para los miembros del equipo en el sitio, el descuento de vivienda en las comunidades administradas por Greystar está disponible sujeto a descuento y disponibilidad unitaria. 6-Week Paid Sabbatical después de 10 años de servicio (y cada 5 años más tarde). 401k) con Company Match hasta 6% del salario después de 6 meses de servicio.
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This role manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
JOB DESCRIPTION
Unit Count: 250
Property Type: Stabilized, Mid-rise
*Position comes with Full housing.
*Bonus eligible
*Ideal candidate has 3-5 years of related experience.
*Schedule: Monday - Friday 8-5pm
RESPONSIBILITIES
Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
BASIC KNOWLEDGE & QUALIFICATIONS
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.
SPECIALIZED SKILLS
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property and must ensure all other on‑site staff that has access to drive the golf cart also has a valid driver’s license.
Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
TRAVEL / PHYSICAL DEMANDS
Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
ADDITIONAL COMPENSATION
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
ROBUST BENEFITS OFFERED*
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
#J-18808-Ljbffr
In Summary: Greystar manages and operates over $300 billion of real estate in more than 250 markets globally . Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally . The role manages the day-to-day operations of an assigned property .
En Español: Sobre GREYSTAR Greystar es una plataforma global de bienes raíces líder y totalmente integrada que ofrece experiencia en gestión inmobiliaria, administración de inversiones, desarrollo y servicios de construcción en viviendas de alquiler de calidad institucional. Con sede en Charleston, Carolina del Sur, Graystar gestiona y opera más de $ 300 mil millones de activos inmuebles en más de 250 mercados a nivel mundial con oficinas en toda América del Norte, Europa, Sudamérica y la región Asia-Pacífico. Para obtener más información, visite www.greystar.com. JOB DESCRIPTION SUMARY Este papel gestiona las operaciones diarias de una propiedad asignada incluyendo la gestión de los miembros del equipo, actividades cotidianas y recursos de la propiedad para lograr objetivos financieros y operativos presupuestados establecidos, y asegura que la operación de la vivienda cumple con las políticas y procedimientos de la compañía, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act y otras leyes y regulaciones que rigen las operaciones de viviendas multifamiliares. Asegura que los miembros del equipo de mantenimiento de la propiedad Inc. cumplan con las normas de la Compañía en relación a responder y completar solicitudes de servicio para residentes. Realiza inspecciones regulares de propiedades y toma medidas apropiadas para garantizar que los aspectos físicos de la vivienda, terrenos, edificios y comodidades cumplen con los estándares establecidos de seguridad, limpieza y apariencia general y atractivo. Supervisa al personal inmobiliario mediante entrevistas, contratación, orientación y capacitación de empleados, y gestiona su desempeño de acuerdo con las políticas, valores y prácticas empresariales de la compañía. Ayuda a administrar la relación cliente/propietario reuniéndose con los propietarios, realizando una licencia de conducir, proporcionando actualizaciones e información sobre el rendimiento de las propiedades, y respondiendo a las peticiones del propietario según sea necesario. Completa varios programas de contabilidad, administración financiera y otros informes de conflicto de golf y realiza otras tareas como Universidad de California o Colegio de Gestión de Inmuebles. Solo para los gerentes locales deben tener un nivel mínimo de conocimientos básico de trabajo completo y capacidad para manejar todos los documentos relacionados con la gestión de bienes raíces y servicios de negocios, así como una experiencia laboral completa y un día a día. Los ocupantes deben poder acceder físicamente a todas las partes exteriores e interiores de la propiedad y las comodidades. Los incumbentes deben tener acceso físico a todos los aspectos externos e internos de la comunidad y las instalaciones. Deben ser capaces de empujar, tirar, levantar, llevar o maniobrar pesos de hasta veinte (20) libras independientemente y cincuenta (50) libras con asistencia. Se pueden requerir viajes rutinarios y locales para hacer depósitos bancarios, asistir a clases de capacitación y eventos de divulgación u otras situaciones necesarias para el cumplimiento de algunas o todas las responsabilidades diarias de este puesto. Además de su cumpleaños después de 1 año de servicio! vacaciones adicionales acumuladas con la tenencia. Para los miembros del equipo en el sitio, el descuento de vivienda en las comunidades administradas por Greystar está disponible sujeto a descuento y disponibilidad unitaria. 6-Week Paid Sabbatical después de 10 años de servicio (y cada 5 años más tarde). 401k) con Company Match hasta 6% del salario después de 6 meses de servicio.