Asset Living is hiring: Senior Community Manager in Omaha

Overview

Asset Living is a third-party management firm and a partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to partners. Our portfolio spans multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team, dedicated to innovation and results for clients and communities across the US. We believe in a collaborative culture where every voice is heard and opportunities to grow are available as the company grows. Asset Living is recognized as one of the nation’s Best and Brightest Places to Work, and is a member of the Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO).

Role: Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. This role manages all phases of operations, including personnel, leasing, maintenance, financial administration, and risk management. On-site leadership ensures compliance with Asset Living policies and procedures, safety and fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

• Personnel Management


• Regular/daily on-site attendance is required


• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives


• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks


• Complete weekly/daily office and maintenance staff schedules and assignments


• Address performance issues, document appropriately, communicate with direct supervisor and HR, and terminate when necessary


• Promote harmony and quality job performance through effective leadership


• Ensure staff compliance with Company policies and procedures


• Financial Management


• Achieve the highest possible net operating income through cost control and revenue & leasing improvements; identify trends and recommend strategies


• Develop yearly operating budgets/forecasts


• Monitor timely receipt and reconciliation of deposits, rent collections, and charges


• Monitor timely receipt, reconciliation, and coding of all vendor invoices


• Ensure property closeout is completed on time and ownership financial reports are accurate


• Strategic Leasing Management


• Develop yearly marketing plan and utilize marketing strategies and systems


• Ensure leasing techniques are effective in obtaining closures, follow-up, lease signing/documentation, and accurate reporting


• Address resident complaints, concerns, and requests to ensure resident satisfaction


• Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter)


• Show, lease, and move in prospective residents


• Administrative & Maintenance Management


• Ensure all administrative and leasing reporting is accurate, complete, and submitted timely


• Head the emergency team for the property; respond to and handle property emergencies with staff and residents per company guidelines to minimize liability


• Monitor customer service and responsiveness of maintenance staff


• Maintain property appearance and ensure repairs are completed on a timely basis via regular inspections


• Plan and utilize property resources, equipment, and supplies economically


• Direct maintenance, construction, and rehabilitation activities to ensure quality and expediency

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred, or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience


• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred


• Ability to understand and perform on-site software functions; basic computer skills required


• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly communicate with others to exchange information; may involve repetitive motions and working overtime, weekends, and night hours (emergencies)


• Frequently remain stationary or move about between tasks and worksites


• Ability to ascend/descend ladders, stairs, and uneven surfaces; work in various environments and temperatures; lift/move objects up to 25 lbs; operate machinery, vehicles, and tools as needed

License/Equipment

• Must have reliable transportation due to on-call/emergency requirements

Compensation and Benefits

At Asset Living, compensation decisions consider factors such as skill set, background and training, and certifications. The offer is based on relevant experience. The employment offer is accompanied by a comprehensive total rewards package, including benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses when applicable. Full-time employees also receive paid sick days and company holidays.

Salary Range: $60,000 per year to $65,000 per year

This job description should not be considered all-inclusive. It is a guide to expected duties and may be modified at any time. The role is safety-sensitive and may be subject to additional compliance requirements.