Sun Communities & Sun Outdoors is hiring: Senior Community Manager in Austin

Job Summary

Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.

Job Duties

• Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)


• Resolves complaints and responds to issues in a timely manner. (Essential)


• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)


• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)


• Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)


• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.


• Assists with developing and maintaining marketing strategies.


• Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up.


• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.


• Initiates lease renewals and rent increase letters, ensuring timely distribution.


• Inspects and recommends purchase and renovation of used/repossessed homes.


• Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.


• Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures.


• Ensures compliance of safety policies; completes worker's compensation accident and incident reports in a timely manner.


• Ensures that community appearance is maintained to Sun's curb appeal standards.


• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs.


• Reports deficiencies that would adversely affect the operation of the community.


• Reviews and compiles property accounting reports for the Accounting Department.


• All other duties as assigned.

Requirements

• High School Diploma or GED (Required)


• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)


• 4 years in property management experience, including 2 years of supervisory experience (Required)


• 6 months in prior sales and leasing experience (Required)


• Ability to fluently read, write and speak English and Spanish (Preferred)


• General knowledge of maintenance


• Demonstrated leadership abilities


• Strong organizational skills


• Excellent verbal and written communication skills


• Solid negotiation skills


• Ability to thrive in a fast-paced environment


• Working knowledge of basic accounting principles


• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law


• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet


• Flexibility to respond to community needs during non-business hours


• Ability to live on-site within the community (housing provided)


• Must have a valid driver's license

Rewarding Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family


• Comprehensive Dental Plan


• Vision Plan


• Voluntary Health and Dependent Care Reimbursement Accounts


• Life and Accidental Death and Dismemberment Insurance


• Short and Long-Term Disability Coverage


• 401(k) Plan with Sun matching contribution


• Paid Parental Leave


• Employee Assistance Program


• Identity Theft Insurance


• Legal Assistance Plan


• Pet Insurance


• Tuition Reimbursement program providing financial support to team members who further their formal education


• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation


• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more


• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty