Unified Communications (UC) Delivery Analyst
CACI International, Arlington, VA, United States
The Opportunity
CACI has an opportunity for a growth oriented and execution-focused professional to help drive our Department of Homeland Security business area serving various DHS agencies. The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise.
Responsibilities
Must be local to the National Capital Region
Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer
Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur
Perform continual operational monitoring of service delivery and provide constant real‑time daily on‑shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities
Create, maintain, and make recommended changes to test plans and troubleshooting processes
Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary
Be responsive and work on all critical/high‑profile UC referred issues and tickets within 30 min
Assist the UC Systems Administrators and Subject Matter Experts in real‑time to enhance customer response and issue resolution
Communicate proactively and effectively with all stakeholders, consumers, and dependent parties
Provide Unified Communication deliverable reports and/or other project related reports
CISCO Networking experience, Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx
Qualifications
Required:
US Citizen with DHS Public Trust suitability clearance/EOD
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience or a MS and 7 years of experience or the equivalent
Working knowledge of NetFlow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
Ability to use and interpret access control lists and NetFlow collections from other tools
7+ years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
Skillset equivalence to Cisco CCNP Routing and Switching certification
Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks
Excellent written and verbal communication skills
Proven experience with managing and using Dev Ops concepts
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi‑task, to plan, organize and prioritize work assignments and pay close attention to detail
Experience using ServiceNow in a Tier 1‑4 support role
Candidate must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
Desired:
Active DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1‑4 support
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Your potential is limitless. So is ours.
Pay Range
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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CACI has an opportunity for a growth oriented and execution-focused professional to help drive our Department of Homeland Security business area serving various DHS agencies. The Unified Communication (UC) Delivery Analyst is the interface and lead for all collaboration with stakeholders, consumers, contractors, and dependent parties for ensuring the network and network configurations are optimal for delivering high quality Enterprise UC services. This position is the Tier3 Remediation focus of Unified Communications centric network related issues across the Enterprise.
Responsibilities
Must be local to the National Capital Region
Work with the WAN provider, other agencies, and components, contracted infrastructure service providers, network engineering and operations, and other delivery dependencies of UC services to ensure a quality service reaches the customer
Work collaboratively and provide guidance to the team on network infrastructure issues in real time, taking the lead on any network related issues that may occur
Perform continual operational monitoring of service delivery and provide constant real‑time daily on‑shift guidance to the rest of the Multimedia OPS team and field technicians as troubleshooting efforts impinge on operational capabilities
Create, maintain, and make recommended changes to test plans and troubleshooting processes
Create, update, and review all technical documentation, build guides, logical and physical topology drawings for accuracy, making updates and corrections as necessary
Be responsive and work on all critical/high‑profile UC referred issues and tickets within 30 min
Assist the UC Systems Administrators and Subject Matter Experts in real‑time to enhance customer response and issue resolution
Communicate proactively and effectively with all stakeholders, consumers, and dependent parties
Provide Unified Communication deliverable reports and/or other project related reports
CISCO Networking experience, Video Telephone Conference (VTC) with Cisco CUCM, Expressway, CMS, CMM, WebRTC, WebEx
Qualifications
Required:
US Citizen with DHS Public Trust suitability clearance/EOD
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience or a MS and 7 years of experience or the equivalent
Working knowledge of NetFlow analysis, packet analysis, cloud and hybrid cloud technologies, Instant Messaging, switching, routing, firewall, wan balancers, traffic optimization, quality of service (QoS), Voice and Video transmission metrics, streaming technology, Cisco unified communications (UCS) configurations and operations, and UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
Ability to use and interpret access control lists and NetFlow collections from other tools
7+ years of experience working within the IT field – with a strong focus in UC support systems and inherent delivery & operational mechanisms
Skillset equivalence to Cisco CCNP Routing and Switching certification
Working experience with implementing, maintaining, and troubleshooting Cisco IP Routing and Switched Networks
Excellent written and verbal communication skills
Proven experience with managing and using Dev Ops concepts
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi‑task, to plan, organize and prioritize work assignments and pay close attention to detail
Experience using ServiceNow in a Tier 1‑4 support role
Candidate must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
Desired:
Active DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1‑4 support
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Your potential is limitless. So is ours.
Pay Range
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
#J-18808-Ljbffr