Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Opera
University of Washington, Seattle, WA, United States
Position Overview
UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.
Work Schedule
40 hours per week, Day Shift, Wednesday through Sunday 7am to 3:30pm.
Position Highlights
Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
Provide prompt courteous service using your excellent communications skills with internal and external customers
Be a part of a team dedicated to supporting UW Medicine where Patients Are First
Department Description
UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for our patients, their families, and staff.
Primary Job Responsibilities
Answer all incoming calls into the main telephone numbers for the medical centers
Transfer external and internal calls
Provide visitor information and general customer service reception
Receive and dispatch all emergency communication calls including trauma codes, code blue, and other medical emergencies
Paging services for patients, staff, and medical providers
Monitor and respond to alarms
Requirements
High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
Excellent customer service skills
Ability to work in a team setting
Computer skills, including competent keyboard abilities
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Compensation, Benefits And Position Details
Pay Range Minimum: $21.84 hourly | Pay Range Maximum: $26.11 hourly
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift: First Shift (United States of America)
Temporary or Regular? This is a regular position
FTE: 100.00%
Union/Bargaining Unit: SEIU Local 925 Nonsupervisory
EEO Statement
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.
Work Schedule
40 hours per week, Day Shift, Wednesday through Sunday 7am to 3:30pm.
Position Highlights
Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
Provide prompt courteous service using your excellent communications skills with internal and external customers
Be a part of a team dedicated to supporting UW Medicine where Patients Are First
Department Description
UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for our patients, their families, and staff.
Primary Job Responsibilities
Answer all incoming calls into the main telephone numbers for the medical centers
Transfer external and internal calls
Provide visitor information and general customer service reception
Receive and dispatch all emergency communication calls including trauma codes, code blue, and other medical emergencies
Paging services for patients, staff, and medical providers
Monitor and respond to alarms
Requirements
High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
Excellent customer service skills
Ability to work in a team setting
Computer skills, including competent keyboard abilities
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Compensation, Benefits And Position Details
Pay Range Minimum: $21.84 hourly | Pay Range Maximum: $26.11 hourly
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift: First Shift (United States of America)
Temporary or Regular? This is a regular position
FTE: 100.00%
Union/Bargaining Unit: SEIU Local 925 Nonsupervisory
EEO Statement
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
#J-18808-Ljbffr