EIP Specialist I
First Financial Bankshares, Abilene, TX, United States
First Financial Bank Position
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description: Office Location: Abilene, Texas, United States
Essential Functions
Responsible for working and balancing exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects), Regulation E disputes for ACHs, and customer service. Monitor online reports to ensure proper Bank policies and procedures are followed. Other duties as assigned. Duties and responsibilities require critical thinking, problem solving, judgment, and attention to detail. Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill. Incumbent has frequent interbank contact with officers, employees and personnel from other banks. Contact outside the workgroup is by phone and written correspondence. Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday. Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.
Minimum Qualifications
High school graduate or equivalent is required. Eighteen months banking or bookkeeping/accounting experience is required. Training in a customer service area is preferred. Requires excellent written communication, mathematical and general business knowledge. Ability to maintain high level of confidentiality is required. Intermediate computer skills and 10-key by touch is also required. Must be proficient using Microsoft Windows and Microsoft Office Suite. Must be able to work in a demanding, fast-paced, multi-tasked environment. Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines. Must have the ability to work effectively in a team environment under minimal supervision.
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description: Office Location: Abilene, Texas, United States
Essential Functions
Responsible for working and balancing exception items (unposted, return items, chargebacks, positive pay return items, stop payment suspects), Regulation E disputes for ACHs, and customer service. Monitor online reports to ensure proper Bank policies and procedures are followed. Other duties as assigned. Duties and responsibilities require critical thinking, problem solving, judgment, and attention to detail. Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill. Incumbent has frequent interbank contact with officers, employees and personnel from other banks. Contact outside the workgroup is by phone and written correspondence. Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday. Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.
Minimum Qualifications
High school graduate or equivalent is required. Eighteen months banking or bookkeeping/accounting experience is required. Training in a customer service area is preferred. Requires excellent written communication, mathematical and general business knowledge. Ability to maintain high level of confidentiality is required. Intermediate computer skills and 10-key by touch is also required. Must be proficient using Microsoft Windows and Microsoft Office Suite. Must be able to work in a demanding, fast-paced, multi-tasked environment. Must be able to look beyond the obvious to resolve more difficult exception items, handle stress, establish priorities, and meet deadlines. Must have the ability to work effectively in a team environment under minimal supervision.