Senior Service Technician (10+ Years Experience)
Fagone Plumbing, Heating and HVAC, Marblehead, MA, United States
*About the Role*
Fagone Plumbing, Heating & HVAC is seeking a highly experienced *Senior Service Technician* to join our service-only division. This role is designed for a seasoned professional who excels in diagnostics, troubleshooting, and customer-facing service work.
As a senior member of the team, you'll operate independently, lead by example, and help uphold the high standards our North Shore community expects. This is a *no-installation role*, focused strictly on maintenance, repair, and system performance.
*Responsibilities*
* Diagnose, troubleshoot, and repair residential HVAC systems independently
* Perform advanced system evaluations and recommend solutions to customers
* Execute routine maintenance and service under the Fagone Service Plan
* Deliver exceptional customer communication and education on system performance
* Maintain accurate service records and documentation
* Mentor junior technicians and support team development
* Ensure all work meets company standards, safety codes, and best practices
* Participate in an on-call rotation as part of the service team
*Qualifications*
* *10+ years of HVAC service experience (residential required)*
* Strong diagnostic and problem-solving expertise across heating and cooling systems
* Valid Massachusetts driver's license with a clean driving record
* EPA Certification required
* Proven ability to work independently and manage service calls efficiently
* Excellent customer service and communication skills
* Experience mentoring or leading junior technicians is a strong plus
*Why Join Fagone*
* *Service-only focus:* No installs—specialize in diagnostics, repair, and system optimization
* *Top-tier compensation:* $90K-$140K based on experience and performance
* *Company vehicle:* Take-home van provided
* *Local reputation:* Trusted, family-owned company serving the North Shore
* *Leadership opportunity:* Play a key role in shaping and mentoring the service team *Year-round stability:* Consistent service demand and maintenance agreements
Pay: $90,000.00 - $140,000.00 per year
Benefits:
* 401(k) matching
* Company car
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Work Location: In person
Fagone Plumbing, Heating & HVAC is seeking a highly experienced *Senior Service Technician* to join our service-only division. This role is designed for a seasoned professional who excels in diagnostics, troubleshooting, and customer-facing service work.
As a senior member of the team, you'll operate independently, lead by example, and help uphold the high standards our North Shore community expects. This is a *no-installation role*, focused strictly on maintenance, repair, and system performance.
*Responsibilities*
* Diagnose, troubleshoot, and repair residential HVAC systems independently
* Perform advanced system evaluations and recommend solutions to customers
* Execute routine maintenance and service under the Fagone Service Plan
* Deliver exceptional customer communication and education on system performance
* Maintain accurate service records and documentation
* Mentor junior technicians and support team development
* Ensure all work meets company standards, safety codes, and best practices
* Participate in an on-call rotation as part of the service team
*Qualifications*
* *10+ years of HVAC service experience (residential required)*
* Strong diagnostic and problem-solving expertise across heating and cooling systems
* Valid Massachusetts driver's license with a clean driving record
* EPA Certification required
* Proven ability to work independently and manage service calls efficiently
* Excellent customer service and communication skills
* Experience mentoring or leading junior technicians is a strong plus
*Why Join Fagone*
* *Service-only focus:* No installs—specialize in diagnostics, repair, and system optimization
* *Top-tier compensation:* $90K-$140K based on experience and performance
* *Company vehicle:* Take-home van provided
* *Local reputation:* Trusted, family-owned company serving the North Shore
* *Leadership opportunity:* Play a key role in shaping and mentoring the service team *Year-round stability:* Consistent service demand and maintenance agreements
Pay: $90,000.00 - $140,000.00 per year
Benefits:
* 401(k) matching
* Company car
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Work Location: In person