Case Manager-Housing

Position Summary: The Case Manager - Housing provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities:

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes


• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file


• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate


• Enhances personal knowledge and skill through community and agency educational forums


• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate


• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration


• Review with the participant their household income and expenses. Interviewing participants. assess the financial assistance need for housing related needs, as well food, clothing, emotional and spiritual support


• Provide on-going case management and crisis intervention in home or community setting to program participants, focusing on moving participants into permanent housing, referring participants internally or externally as appropriate


• Maintain knowledge of social services trends and provide insight and feedback to assist in development and improvement of services, to include coordinating with other agencies as appropriate


• Monitor financial assistance spending for the funding sources being utilized


• Develop and maintain relationships with area landlords to facilitate relocation of households into permanent housing. This will include home visits and housing inspections as needed


• Perform other duties as assigned

Qualifications:

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities


• 2 or more years of applicant interview or case management experience


• Experience working with program target population (preferred)

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics


• Adhere to professional codes of ethics as they apply to professional licensing


• Understand and adhere to professional boundaries within and outside of the organization


• Maintain client confidentiality and obtain appropriate releases of information


• Complete Safe From Harm training, and keep current as needed


• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation


• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Proficient in Microsoft Office 365


• Working knowledge of TEAMS and SharePoint


• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed