Design Program Manager
JPMorgan Chase, New York, NY, United States
Job Summary
As a Design Manager within Digital Customer Experience (DCE), you'll collaborate with cross‑functional teams to manage project intake, assessment, resourcing, and execution. You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management.
Job Responsibilities
Oversee and manage a digital product portfolio, including project intake, assessment, and execution
Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting
Facilitate cross‑team project discussions and stakeholder engagement
Collaborate with Digital Design, Product, and Line‑of‑Business teams for capacity planning and execution guidance
Track project milestones, update status, and produce reports as needed
Consult with design teams to develop clear plans for design activities
Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams
Required Qualifications, Capabilities, and Skills
3+ years of project/program management experience with digital design or marketing teams
Understanding of product development lifecycle at scale
Experience with Waterfall and Agile project methodologies
Familiarity with Atlassian/JIRA software tools
Strong organizational skills managing multiple work streams
Excellent written and verbal communication skills
Proven ability to collaborate cross‑functionally and influence outcomes
Preferred Qualifications, Capabilities, and Skills
Experience in both design studio and large corporate environments
Passion for customer‑centric design
Flexibility and adaptability to changing directions
Thrives in fast‑paced, collaborative, cross‑functional settings
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer & Disability / Veterans
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Base Pay/Salary
New York, NY $104,500.00 - $145,000.00 / year
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As a Design Manager within Digital Customer Experience (DCE), you'll collaborate with cross‑functional teams to manage project intake, assessment, resourcing, and execution. You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management.
Job Responsibilities
Oversee and manage a digital product portfolio, including project intake, assessment, and execution
Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting
Facilitate cross‑team project discussions and stakeholder engagement
Collaborate with Digital Design, Product, and Line‑of‑Business teams for capacity planning and execution guidance
Track project milestones, update status, and produce reports as needed
Consult with design teams to develop clear plans for design activities
Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams
Required Qualifications, Capabilities, and Skills
3+ years of project/program management experience with digital design or marketing teams
Understanding of product development lifecycle at scale
Experience with Waterfall and Agile project methodologies
Familiarity with Atlassian/JIRA software tools
Strong organizational skills managing multiple work streams
Excellent written and verbal communication skills
Proven ability to collaborate cross‑functionally and influence outcomes
Preferred Qualifications, Capabilities, and Skills
Experience in both design studio and large corporate environments
Passion for customer‑centric design
Flexibility and adaptability to changing directions
Thrives in fast‑paced, collaborative, cross‑functional settings
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer & Disability / Veterans
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Base Pay/Salary
New York, NY $104,500.00 - $145,000.00 / year
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