Grand Rapids Kroc Center - Welcome Desk Attendant

Responsibilities:

• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.


• Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.


• Perform all Welcome Desk duties.


• Serve customers, clients and membership.


• Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.


• Direct calls to appropriate program/staff in a timely manner.

Qualifications:

• High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities


• Minimum of 1- 2 years' experience working in customer service and cash handling related industries.


• Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.


• Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.


• Must comply with all applicable business, employment and copyright laws.


• Must uphold and enhance public appreciation and trust for the fitness industry.


• Maintain the confidentiality of all clients' information.


• Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.