Solutions Engineer, Financial Services
OpenAI, Los Angeles, CA, United States
Solutions Engineer, Financial Services
Technical Success – San Francisco and New York City
The Technical Success team ensures the customer experience on the OpenAI suite of products, helping developers and enterprises maximize benefit, value, and adoption from our highly-capable models.
About the Role
We seek a Solutions Engineer to partner with our largest Financial Services customers, delivering tangible business value from our models through the OpenAI suite of products. Partner with senior stakeholders to understand pre‑sales needs, guide AI strategy, and identify high‑value use cases. Demonstrate value through demos, use‑case scoping, and architectural patterns, recommending solutions and supporting implementation. Work closely with Financial Services and Large Enterprise Sales, Security, and Product teams.
This role is based in San Francisco, CA or New York, NY. We use a hybrid model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Deliver an exceptional pre‑sales customer experience for large Financial Services prospects, providing technical expertise and answering product, API, and LLM questions.
Demonstrate how OpenAI’s suite of products meets customers’ business needs, building demos, scoping use cases, recommending architecture patterns, and providing in‑depth technical advisory.
Create and maintain documentation, guides, and FAQs for common questions and requirements discovered during pre‑sales.
Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
Foster customer advocacy and represent customer voice with internal teams by gathering feedback, identifying themes, and incorporating them into product planning.
Serve as the first line of defense for security and compliance questions, guiding customers toward relevant resources and escalating complex requirements to the appropriate teams.
You’ll thrive in this role if you:
Have 10+ years of experience in a technical pre‑sales or similar role, including 3+ years selling to Financial Services customers and managing C‑level technical and business relationships with complex global organizations.
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher‑level security and compliance support.
Have foundational training in programming languages like Python or JavaScript.
Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
Own problems end‑to‑end and are willing to pick up whatever knowledge you’re missing to get the job done.
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity.
We are an equal opportunity employer and comply with all legally protected characteristics.
Compensation
$280K – $345K + Equity
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Technical Success – San Francisco and New York City
The Technical Success team ensures the customer experience on the OpenAI suite of products, helping developers and enterprises maximize benefit, value, and adoption from our highly-capable models.
About the Role
We seek a Solutions Engineer to partner with our largest Financial Services customers, delivering tangible business value from our models through the OpenAI suite of products. Partner with senior stakeholders to understand pre‑sales needs, guide AI strategy, and identify high‑value use cases. Demonstrate value through demos, use‑case scoping, and architectural patterns, recommending solutions and supporting implementation. Work closely with Financial Services and Large Enterprise Sales, Security, and Product teams.
This role is based in San Francisco, CA or New York, NY. We use a hybrid model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Deliver an exceptional pre‑sales customer experience for large Financial Services prospects, providing technical expertise and answering product, API, and LLM questions.
Demonstrate how OpenAI’s suite of products meets customers’ business needs, building demos, scoping use cases, recommending architecture patterns, and providing in‑depth technical advisory.
Create and maintain documentation, guides, and FAQs for common questions and requirements discovered during pre‑sales.
Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
Foster customer advocacy and represent customer voice with internal teams by gathering feedback, identifying themes, and incorporating them into product planning.
Serve as the first line of defense for security and compliance questions, guiding customers toward relevant resources and escalating complex requirements to the appropriate teams.
You’ll thrive in this role if you:
Have 10+ years of experience in a technical pre‑sales or similar role, including 3+ years selling to Financial Services customers and managing C‑level technical and business relationships with complex global organizations.
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher‑level security and compliance support.
Have foundational training in programming languages like Python or JavaScript.
Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
Own problems end‑to‑end and are willing to pick up whatever knowledge you’re missing to get the job done.
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity.
We are an equal opportunity employer and comply with all legally protected characteristics.
Compensation
$280K – $345K + Equity
#J-18808-Ljbffr